Thrifty Car Rental - Huntsville International Airport - Huntsville, Alabama

Address: 1000 Glenn Hearn Blvd SW, Huntsville, AL 35824, United States.
Phone: 2565136488.
Website: thrifty.com.
Specialties: Car rental agency.
Other points of interest: Identifies as women-owned, Active military discounts, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 43 reviews on Google My Business.
Average opinion: 1.8/5.

Location of Thrifty Car Rental - Huntsville International Airport

2565136488

Thrifty Car Rental - Huntsville International Airport is a well-known car rental agency located at 1000 Glenn Hearn Blvd SW, Huntsville, AL 35824, United States. You can contact them via phone at

Reviews of Thrifty Car Rental - Huntsville International Airport

Thrifty Car Rental - Huntsville International Airport - Huntsville, Alabama

DCRiggs87

5/5

Hassle free, checkout was quick and seamless. Car was very clean. Front desk was very helpful and unlike previous reviews I received a receipt first thing the following morning after the returning the vehicle at nearly midnight. Whatever changes were implemented since the bad reviews have been very effective.

Homemadesoul

3/5

Very good experience getting a car, and dropping off. The local company office is impossible to get in touch with to obtain a receipt. The office numbers for Thrifty and Hertz lead to a voice message that gives an email address. Never got a response back. Finally was able to find my receipt through the Hertz website.

Jeffrey Fish

1/5

Worst car rental service in the us. If you have to use DTS do not use thrifty. You will not get a reciept and spend weeks trying to get customer service. Which is a joke. There site says 7 days average to get anything. Use any other car rental service. O stars

Chris L

1/5

Had a reservation but when I went to the counter to get my car - they said they didn’t have any cars available. There was a waitlist with multiple people ahead of me and they couldn’t tell me when they might have a car. I asked them to cancel the reservation and took an Uber. I called into customer service later and they didn’t have any record of the cancellation. They canceled it for me - will never rent from Thrifty.

KJ

1/5

If you like renting a car and then arriving in a new city and being told they rented your car to someone else....you'll love these guys

C C

1/5

This place is horrible! I showed up today to get my car. Because I didn't have a copy of my insurance policy or the app with it on it; they would not give me the car. My husband (who was boarding a plane at the time) scrambled to forward me our insurance info - all of it from his app. That was not good enough; the clerk made me stand there and email it to them. I had to get out of line while everyone else breezed through. I have never had to provide such detailed proof of auto insurance for a rental. My spouse rents cars on a regular basis and has never been asked for this info. I even gave them a credit card to hold for potential damages. This was embarrassing and humiliating! I will never use them again and I will continue to give bad reviews where I can and by word of mouth.

Hillary Jenning

1/5

Website says desk closes at 12:30am. The customer support agent I spoke with on the day of travel told me this location closes at 12:30am. However, when we showed up at 11:45pm the desk was already closed, even though we had a reservation and they knew our flight information. We had to pay for a ride both that night and in the morning to return for a car (that we got from a different company!). When I emailed Thrifty about this issue and asked how they would make it better, they responded with: “I sincerely apologize for the inconvenience that you had.. Our aim is to provide customers with a service experience which not only meets, but exceeds their expectations. I regret that this was not your experience and I assure you that your comments have been taken on board.
I would like to take this opportunity to thank you again for contacting us and we look
forward to serving you in the future.”
I won’t be using Thrifty or Hertz in the future.

Samantha Garcia

1/5

Trying to get miscellaneous charges explained is a a nightmare. Had to message FB to get a receipt and received a copy that had other additional charges and 3 misc adjustments. No one could explain what there were. Went to my local counter and they could not help because it was a different system. Company is a joke.