Hertz Car Rental - Huntsville - Memorial Parkway Hle - Huntsville, Alabama

Address: 2223 Memorial Pkwy SW, Huntsville, AL 35801, United States.
Phone: 2565512744.
Website: hertz.com.
Specialties: Car rental agency.
Other points of interest: On-site services, Active military discounts, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 160 reviews on Google My Business.
Average opinion: 2.8/5.

Location of Hertz Car Rental - Huntsville - Memorial Parkway Hle

2565512744

Hertz Car Rental - Huntsville - Memorial Parkway HLE is a well-known and established car rental agency located at Address: 2223 Memorial Pkwy SW, Huntsville, AL 35801, United States. This company provides a convenient solution for those in need of a rental vehicle in the Huntsville area. With a wide range of vehicles to choose from, Hertz Car Rental on Memorial Parkway aims to cater to the diverse needs of its clients.

One of the key features of this Hertz location is their on-site services, ensuring that customers can quickly and easily complete their rental process and be on their way. Additionally, Hertz Car Rental - Huntsville - Memorial Parkway HLE offers active military discounts as a token of appreciation for their service. The location is also equipped with a wheelchair-accessible car park and entrance, ensuring that all customers have equal access to their rental services.

With 160 reviews on Google My Business, potential customers can gain valuable insights from the experiences of others. The average opinion stands at 2.8/5, offering a general idea of the quality of service provided. However, it is essential to read through individual reviews to get a more nuanced understanding of the company's strengths and areas for improvement.

Here are some additional points of interest about Hertz Car Rental - Huntsville - Memorial Parkway HLE:

1. Wide range of vehicles: From compact cars to spacious SUVs and everything in between, Hertz Car Rental offers an extensive selection of vehicles to suit various requirements and preferences.
2. Prepaid rental options: For those who prefer to plan and budget their transportation expenses in advance, Hertz provides the convenience of prepaid rentals, locking in the rate and avoiding any potential price fluctuations.
3. Hertz Gold Plus Rewards: This loyalty program offers frequent renters additional perks, such as faster pickups, exclusive deals, and the ability to earn free rental days.
4. Corporate rentals: Hertz Car Rental - Huntsville - Memorial Parkway HLE accommodates the needs of businesses by offering corporate rental solutions tailored to specific requirements.
5. Long-term rentals: For those in need of a rental vehicle for an extended period, Hertz provides long-term rental options at competitive rates.

Reviews of Hertz Car Rental - Huntsville - Memorial Parkway Hle

Hertz Car Rental - Huntsville - Memorial Parkway Hle - Huntsville, Alabama

Mark Hurter

1/5

This is easily the worst place I've ever rented from. They are incredibly slow at checking you out, and they seem to have a different requirement every time I show to rent a car. To top it off, the staff are consistently rude and unhelpful.

1st time - had to provide my insurance card, although work pays for it.

2nd time - 30 full minutes to do all the paperwork and get me out of there.

3rd & last time - now I need to prove to someone renting me a car who I work for? Offered to send an email from my work account, but I guess that's not good enough. The lady wanted a business card or badge for my work. I didn't bring this (why would I), and just opted to walk out and drive my own car this trip.

This location is incredibly slow, inefficient, and difficult to work with. When I rent at an airport, I'm out in 3 minutes with an ID and CC, why is this place so difficult?

I'll take my business elsewhere.

Fabian Berru

1/5

The worst experience in a car rental service in USA. I can’t modify my location. Or they will charge me $750 a day plus $1 per mile. Unbelievable!!!

Derin Taylor

1/5

Woman at the counter was not friendly charged my card before letting me know I wouldn’t even be able to get a car without paying over 200$ more. I cancelled my reservation the same day and still have not received a refund. Have called customer service and they have been giving me the run around for days. Would never recomend this location or business itself

Sara Hardin

1/5

Horrible service! I emailed customer service, they won't respond. I used them because there was no other choice. They charged me $800 for renting a car for 2 days! Take the time to prepare to rent a car so you won't have to be like me and use whoever is available at the time.
*responding to the owner* did you forward this to anyone who can respond to me? I still haven't heard back from anyone at your company!

Fernando Gutierrez

1/5

Lady in the counter was rude. I chose to pick up my car at noon, got there at 12:30 and she said the place was close from 12 noon to 1PM. That’s bad for business.

TJ Johnston

5/5

Not sure what's changed since all of these other reviews but I couldn't have asked for a better experience renting our Tesla for a 2-day trip. Earl in the office made the experience seamless. He was super friendly and helpful and the guys outside washing the cars were great, too. The only thing I would suggest is to look into renovating the inside of the building to be a bit more clean and modern, but that's really not that big of a deal. Would recommend and use this location anytime!

Shane Frazier

1/5

If there was an ability to give no stars I would.

I was quoted one price on the phone specifically for pick up and drop off to Nashville airport and when I arrived I was charged double, saying she thought I was “bringing the car back to this location.” So I call and ask for the ability to drive one way to Nashville, and you put me on hold and then say “yes, we have one vehicle for one way to Nashville.”

Second, they asked for declarations pages from the insurance company. In 30+ years of renting cars in most states, this has never happened.

Next they say they don’t accept a credit card from Regions Bank. ?

I drop off the car an hour early as promised at the Nashville airport and today, the day after, I get a phone call asking me why I didn’t drop off the car. I said I did and she quickly said: “oh I’m sorry I have the wrong person.”

4 hours later I get an email asking me to return the vehicle or I have to pay for every day it isn’t returned.

This is the worst “Customer service” I’ve ever experienced.

Stay away!!!!

Jarrett Thompson

1/5

NEVER BOOK A CAR AT THIS HERTZ LOCATION!

One of the worst customer service experiences I’ve ever received. Set up a rental reservation 3 weeks in advance and then when I show up to pick up the rental I was told that there were no rentals available even though I had already paid for my reservation. I was then told I could be put on the “priority” list which would put me first in line for the next available car. The next available car wasn’t for another 2 weeks and they claimed there was nothing they could do. My car, which was in the shop having work done, was fixed and returned to me before Hertz ever even had a rental car for me. Then they didn’t want to give me my money back and made me go through hoops to get my refund! Terrible experience