Norcal Powersports And Marine - Santa Rosa, California

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For anyone seeking a premier destination for motorsports and marine equipment, Norcal Powersports And Marine stands out as an exceptional choice. Located at 2875 Santa Rosa Ave Ste B, Santa Rosa, CA 95407, United States, this established dealership offers a comprehensive range of products and services, coupled with a dedication to customer satisfaction. You can reach them directly at Phone: 7075239696, or explore their offerings further at their Website: norcalpowersports-marine.com.

About Norcal Powersports And Marine

Norcal Powersports And Marine operates as a respected motorsports store and a leading ATV dealer, proudly serving the Santa Rosa and surrounding areas. They’ve cultivated a reputation as a “Two Wheeler Dealer,” indicating a strong focus on motorcycles and related accessories. The business caters to a diverse clientele, encompassing both seasoned enthusiasts and newcomers exploring the exciting world of powersports. They are committed to providing a wide selection of vehicles, parts, and accessories to meet a multitude of needs and budgets.

Key Features and Amenities

What truly sets Norcal Powersports And Marine apart is their commitment to a seamless customer experience. They offer convenient in-store pick-up and in-store shopping options, streamlining the purchasing process. Recognizing the needs of all customers, the facility includes a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring inclusivity. Payment methods are also flexible, accepting credit cards, debit cards, and NFC mobile payments. The high volume of positive feedback suggests a robust and well-managed operation.

Customer Feedback & Reputation

Norcal Powersports And Marine boasts a significant number of positive reviews on Google My Business – currently totaling 42. The average customer rating is a commendable 4.2/5, reflecting a consistently high level of service and product quality. Customer interactions, as evidenced by reviews, appear to be characterized by helpfulness, responsiveness, and a genuine desire to assist customers in finding exactly what they need. It’s clear that the team prioritizes building strong relationships with their clientele.

Recommended Information for Prospective Customers

• Location: 2875 Santa Rosa Ave Ste B, Santa Rosa, CA 95407
• Contact: (707) 523-9696
• Website: norcalpowersports-marine.com

👍 Reviews of Norcal Powersports And Marine

Adam B.

5/5

Amazing dealership, Adolfo Herrera was extremely helpful and very easy work with. He was very good at communicating and helped me get exactly what I wanted. Would highly recommend working with him and this dealership to get what you need!

Dave C.

5/5

We stopped here on the way to Lake Sonoma recently. Troy and the owner took their time immediately to look at my boat to see why the amplifiers were not working. The owner himself went onto my boat and found the issue and fixed it. I will highly suggest this place!!!!

David A. M.

5/5

Went and bought a 22 Seadoo Spark Trixx good people and very helpful and got it at a price I could not resist! Had it ready to go when I got there Thank you

bruce M.

5/5

Service is outstanding. Ryan, Josh and crew really took care of me and my Ski. They installed a Riva Racing stage II kit with exhaust and impeller in one day. Highly recommend. I will buy my next toy at NorCal Powersports for sure...

Lauren C. C.

5/5

We’ve been customers for our various toys over the years, just purchased a used can am from this shop… as usual, we were blown away with the top notch service and support. Best shop in town, you won’t find better service than that provided by Dan and his team. All staff are knowledgeable, always super helpful, and dedicated to ensuring we as customers are safe and happy.

Blem F.

1/5

Whoever answered the phone today was beyond ignorant. He literally told me “we’re not a motorcycle dealer” when it literally says that on google! Do not call these guys for anything!!

Jordan E.

1/5

If your seeking peace of mind and comfort in the care of your "toy", this is not the shop for you.
Although this seems to be the only Jetski service and repair shop in Sonoma County, you may find yourself better off driving the extra couple of hours to the next one.
We took our ski out for the first time this season for it to be running sluggish, presuming it was related to our key being a reprogrammed learners key, due to no new available keys for programming last year, we called NorCal and requested to get in for a new key programming if they had one. They did, they got us in that very week actually (great so you think!) The appointment itself was quick and felt smooth. However, that following weekend we got the ski back to the lake to test it out and to our surprise the ski was now in concerning shape! Engine was not running smooth, crackling sounding. We immediately pulled it off the water (didn't even get 10 feet away from the dock) and submitted a request to NorCal Monday AM for a call back to discuss what to do next.
What we were expecting from NorCal, having worked in the automotive service industry: questions & possible recommendations for what could be causing the issue - at minimum, the suggestion to get it in for an inspection & diagnostics to better know/communicate possible issue occuring.
What we received: no follow up phone call by Tuesday afternoon, so we called to make an appointment, we felt rushed on the phone to just make the appointment without being able to discuss concerns - first available appointment was 4 weeks out.
By Wednesday we received a call back from Ken, the same person we spoke with on Tuesday. However, this call he was audibly upset from reading our Monday request - not upset for us and the experience so far but upset that we would accuse their shop of "foul play". (Nowhere in our request did we accuse anyone of foul play - we only stated the event facts and asked for a call back to discuss concerns & frustrations with our ski and experiences thus far at NorCal)
The defensiveness was automatically off-putting and more concerning. Ken continued to go on and let us know how busy NorCal is due to other businesses in the area not surviving during the pandemic and how they didn't need our business as they have plenty of skis on the lot for sale!
Again, we were seeking comfort/ security in the place we were taking our loved and expensive "toy" to.
Instead, we are left feeling even more uncomfortable with the idea of bringing our ski back to this place, for even something as basic as an inspection/diagnostic.
When we came to Google to investigate if we were the only one having this experience to our surprise, we were not. It felt as though Dan genuinely expected his team to provide better customer service than what we/others are receiving.. So rather than post here first, I called to speak with Dan to see if we could remedy the current situation and feelings. Despite Ken letting us know in his call that it was the owner who received our Monday request for a call back and asked Ken to follow up, Dan let us know that was not him. Dan took the time to listen to our experience, pulled up our initial request, and let us know he would be speaking with Ken then calling us back that night.
Unfortunately we did not receive the follow up call from Dan, it is now Friday (2 days later).
If you decide to proceed coming to this place I hope your experience is better than ours.

Lucy G.

1/5

Really wanted to give this business a chance being that it’s local, but with many displeased interactions and frustrations it was a done deal for me. It’s been nothing but disappointment after disappointment from the beginning. I didn’t bother writing a review earlier on because I didn’t think it would turn out this way. In 2018 I purchased a Polaris Ranger 1000 for my ranch. I waited for an hour to be helped and I had to ask for updates since no one bothered to check in with me. Ryan ended up helping and made the sale. When we were finalizing paperwork and he gave me the keys, I asked why gas tank was half full? Ryan’s exact response, “I don’t want to use up the rest of my fuel supply”. Thought it was an odd thing to say to a customer, but I let it go. And when have you purchased a vehicle that was half full? Never! Two weeks later, I decided to order accessories for Polaris. I ordered a few items along with a windshield. Items were delivered to Santa Rosa store. I drove all the way from Occidental, where I live, to pick it up items the next day. When I tried to install windshield, it was the wrong size! How does someone order the wrong size when this is your job?! Next day I had to return it, mind you having to drive from Occidental again. Ryan claimed he gave me a 10% discount for my troubles and inconvenience, but I never saw any discount on receipt. I let that go, too. Fast forward to 2020: Polaris sent out recall notices and asked customers to contact local dealership to schedule repairs ASAP. After 3 days of failed attempts and numerous messages left, I was finally in contact with Ryan. I expressed my issues with not having a trailer to haul Polaris to shop for repairs and asked if there was another option where it could be transported by them, or send a technician out to my house? I heard other dealerships sent out technicians to make those repairs, so why not ask? He said he would call me back on Tuesday with more information, since I called him on a Friday and it was already later in the afternoon. 5 weeks go by, no joke, and no updates from Ryan. I called him again, 8/12/20, he gave no apologies and was nonchalant about conversation. He gave me my only option, informing me that Polaris would pay for a third-party towing service (up to $100) and I’d have to pay out of pocket anywhere from $50+. I asked why a technician wasn’t an option? His words again, “that’s not going to happen. We’re down to two technicians and that’s just not going to happen”. I asked to speak with a supervisor because at this point, I was at my wits’ end with Ryan. He said the owner, Dan, would be the person I need to speak to and he was really busy at the moment. I asked him to go please check in with him. He put me on hold for a few minutes and came back with the same BS excuse that he’s a very busy man and he will get to me when he gets to me. Well guess what, we’re all very busy people, too! Now it’s Friday, 8/21/20, and I’m still waiting for Dan’s call…