Sylacauga Marine & ATV Inc - Sylacauga, Alabama

Sylacauga Marine & ATV Inc is a well-known boat dealer located in Sylacauga, Alabama. The address of the business is 2670 Old Birmingham Hwy, Sylacauga, AL 35150, United States. You can easily reach them by phone at 2562458920. To learn more about their products and services, you can visit their website at sylacaugamarine.com.

One of the key features of Sylacauga Marine & ATV Inc is their in-store pick-up and on-site services, making it convenient for customers to purchase and maintain their boats. Additionally, the business has wheelchair-accessible facilities, including a car park and entrance, making it accessible for all customers. They also offer quick visits for those who are short on time, and accept various payment methods such as credit and debit cards.

According to Google My Business, Sylacauga Marine & ATV Inc has received a total of 118 reviews from customers, with an average rating of 4.2/5. This indicates that a majority of customers have had positive experiences with the business, and feel that they offer high-quality products and services.

Reviews of Sylacauga Marine & ATV Inc

Tony Boatright

1/5

I agree I did not want to even give them one star I have had several dealings with them years ago no point in going into all of the details but I would NEVER!!!!!! Purchase a single thing from them again!!

Steve Jones

5/5

Purchased a 2022 tracker 800 crew . Staff was very helpful and seem to be very knowledgeable. Really enjoying my new purchase.

Gary Cottingham

1/5

Extremely poor customer service....I went into this facility on Saturday looking for a pontoon boat, with six people walking around, two ladies and 3 or four men, no one asked me what I was interested in could they help me or anything.. I walked around to the back where the workers were neither one of them spoke to me walked right past me... I got in my truck and left I'll never go back.

Chelsey Shierling

1/5

DO NOT SHOP HERE!!!!!!!!! This place is a total joke! The customer service is the awful! The owner is absolute liar! Their mechanics are a joke! We purchased a brand new tracker side by side, it started having issues and we took it back to get it worked on when we got it back there were so many parts missing and they tried to blame it on us, then they claimed to have purchased the missing parts and fixed the issues, we picked up and two weeks later the same issue arose so, we took it back again, 2 months later after numerous phone calls to them and all we got was, “ we’re working on it, and we’ll call you back as soon as possible. Never received a phone call, we always called them. They claimed to have fixed it just to our surprise when we got there, the front end was out of line, tires were bowed out, half the tread was gone,(like someone took it home and drove the hell out of it), parts were still missing (that they said they ordered) but no, instead they tried to say that it was our fault once again. They tried to come up with every excuse of why it was our fault, when the machine had been in their care for weeks!!! Instead of having a conversation and genuinely trying to solve the problem and figure out the best for the customer, they were trying to blame us, once again, so we left it and another 3 months pass of us calling and calling, we show up to get it and it wasn’t fixed… we dropped it off in February and it’s now august, the problem hasn’t been fixed, the mechanics don’t know what’s going on, and our warranty ended in July. This place is awful!!!!! I have never in my life dealt with such a disrespectful, manipulative, and condescending so called dealership like this place! DO NOT GO HERE!!! This place is a fraud!!!

Jim Stefkovich

1/5

I share this after my year-long warranty has expired for a new boat. I was happy with both my 2020 trade-in price and Tracker Pro 195 TXW purchase price. That's when the trouble started with the Service Department. The Service Manager, as well as rest of staff, are "nice" people. But, the overall service department was absolutely dismal. Mistake, after after mistake right from the start included almost stranding me on the lake for my initial run due to faulty wiring of my motor. But, it didn't stop there. Wrong transducer installation and wrong input on how to correct; corrective "actions" with parts left on boat after told items were resolved; a number of other items that should have been corrected before purchase but were not. It was so bad, that I was offered a free one-year motor maintenance. I wouldn't trust these people to unscrew a bolt, much less perform maintenance. There is not one person I have talked with that hasn't shaken their head in disgust knowing I purchased a boat from here. You might get a great price, but the angst of knowing the borderline incompetence of the service department is not worth it.

Tom Chapman

5/5

I was in a bind, trying to get from Birmingham to Eufaula for my son’s fishing tournament. I showed up needing a repair to a wheel on my trailer that day or I wasn’t going to make it and my son wouldn’t have gotten to fish. They immediately took my boat back to the shop, made the repairs in short time and got me back on the road to the tournament. Great folks!

Shannon Brady

1/5

Purchased a 2023 20 ft Sun Tracker pontoon. They damaged it at boat show, promised to fix all damage, handshake and we owe included in sales contract. Be advised both hand shake and we owe were worthless and a LIE. Finally got the parts to fix sent to me, after 3 months of the runaround. I fixed it myself. They also removed the lower unit to take to the show and now I have drive issues, avoid this place at all costs!!!

Kyle Chance

5/5

This place is by far the best boat dealership I’ve been too. I called ever dealership in the state and these were the only people who would work with me. Zach is a awesome guy and will do everything for you to get you in a boat. Customer service is very nice and knowledgeable as well. Will recommend to anyone I know that is looking for a boat. Thanks guys.