Firestone Complete Auto Care - Jasper, Alabama

Address: 604 Hwy 78 W, Jasper, AL 35501, United States.
Phone: 2054356533.
Website: firestonecompleteautocare.com.
Specialties: -.
Other points of interest: Kerbside pickup, In-store pick-up, In-store shopping, On-site services, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Oil change, Mechanic, Toilets, LGBTQ+ friendly, Transgender safe space, Appointments recommended, Batteries, Credit cards, Debit cards, Credit cards, On-site parking.
Opinions: This company has 291 reviews on Google My Business.
Average opinion: 4.4/5.

Location of Firestone Complete Auto Care

Firestone Complete Auto Care, located at 604 Hwy 78 W, Jasper, AL 35501, United States, is a well-known automotive service center that offers a wide range of services to its customers. With a phone number of 2054356533, you can easily contact them to schedule an appointment or inquire about their services. Their website, firestonecompleteautocare.com, provides additional information about their services and offerings.

Firestone Complete Auto Care specializes in a variety of automotive services, including oil changes, mechanic services, battery replacement, and tire installation. They offer a comprehensive range of products and services designed to meet the needs of their customers. Their team of experienced and knowledgeable professionals is dedicated to providing high-quality service and ensuring that each customer's vehicle is safe and reliable.

One of the key features of Firestone Complete Auto Care is their commitment to accessibility. Their location offers kerbside pickup, in-store pick-up, in-store shopping, and on-site services. They also provide same-day delivery, wheelchair-accessible parking, wheelchair-accessible entrances, and wheelchair-accessible toilets. This makes it easy for customers with mobility challenges to access their services and ensures that everyone feels welcome and included.

Firestone Complete Auto Care is also committed to creating a safe and inclusive environment for all customers. They are a LGBTQ+ friendly and transgender safe space, and they recommend making appointments in advance to ensure that their team is prepared to meet your specific needs.

In terms of their reputation, Firestone Complete Auto Care has received excellent reviews from their customers. They have 291 reviews on Google My Business, with an average rating of 4.4/5. This is a testament to their commitment to high-quality service and customer satisfaction.

Reviews of Firestone Complete Auto Care

Firestone Complete Auto Care - Jasper, Alabama
Lora Meier
5/5

My son and GF (age 22) had a tire blow while on a road trip. They made their way to Jasper on the spare tire to spend the night and I started calling around first thing Monday morning to try to find a place that could get them set up with a new tire and on the road quickly. I spoke to Todd and he was said Firestone would do their best to help the "kids" and they did! They were back on the road and actually made it back to school to go to class. Excellent customer service!

Firestone Complete Auto Care - Jasper, Alabama
Darlia Stephens
5/5

Always feel very comfortable at this location. The staff here explain everything they do and why. They do not try to sell products that are not needed. I would tell anyone that this Firestone store is the place to go for tires or work on their car, Truck or other transportation. I am a long time customer of Firestone and like this location for it's friendly and professional staff. I have been buying my tires at Firestone centers for at least 15 years.

Firestone Complete Auto Care - Jasper, Alabama
Sarif Arnold
5/5

A few weeks ago I stopped at Firestone about a dump trailer tire that my son broke the air nozzle off of, essentially ruining the tire, that I needed fixed/replaced. Todd Ivey, the store manager went above and beyond helping me out. I needed the tire quickly so he guided me to a few places I could check but after those fell through, I ordered a new tire from Todd. It was back to me within 24 hours and he was so professional and polite dealing with me. If I ever need business again in Jasper, AL, this is the place I will stop for sure! Thank you!

Firestone Complete Auto Care - Jasper, Alabama
Vernell Callahan
5/5

Customer service was exceptional. Todd provided me info on my vehicle and he explained everything. He was friendly and honest. Everyone we had contact with was nice. Thanks for taking care of my vehicle.

Firestone Complete Auto Care - Jasper, Alabama
Kelly Schickel
3/5

On the wall is "Fundamental honesty is the keystone to business ", this is a nice statement not true to my experience. I took my car in for an engine light and shaking upon acceleration. I was told it was #3 cylinder and coil and 3 spark plugs. Took home and still did it, took it back and now its cylinder 1, they replace that? They get 1 star bc the mechanic really tried to fix this issue. 4 spark plugs later and a coil the engine light is on and the car still shaking. We were told we'd get a refund and referred to Ford. My senior dad paid 700+dollars for my car bc I am out of state visiting and he wants me to get home safely. Cameron tells my dad he can only refund 330 bc he can not refund the rest bc of labor and the use of the machine that throws codes but they didn't fix anything. I say can't we compromise on this that seems excessive and he says no. I hope whoever reads this realizes that this contradicts their sign and decides to refund my old dad the rest of his money. I took my car to Ford and there was a leaf and debris on the mass flow air sensor. She sent me a picture with 2 of my spark plugs that were broken, they are replacing all the spark plugs but they believe the INITIAL problem was a leaf and dirty mass air flow sensor. Now i have a dead 1 cylinder spark plug so Ford is replacing all the plugs. On my initial test with Firestone my 3 cylinder flagged so a plug and coil were replaced then all the plugs replaced. But those bad parts were put back in my car bc they sent me to Ford. I cant prove Firestone cracked my plugs putting them in however i do believe they did also Ford said my coils were all fine. Take your car to a dealership so you don't waist your time and money. I do know that Firestone lost the future business of my dad, my step mom and myself over 400.00 and false statements on their wall.

Update. We spoke to Todd. My dad and step mom are supposed to get a refund on Monday. I took it from 1 star to 3 bc of the quick response to my experience. If there is a discrepancy in the amount or outcome the review can always be amended again but I think we will be fine. I'd also like to note the mechanic was really nice and I do believe he tried.

Firestone Complete Auto Care - Jasper, Alabama
Tyler Wyatt
1/5

Went for a simple patch on my tire that had a screw in it took 2 hours to complete and there was only 1 customer when I walked in it front of me slowest tire shop I've been to

Firestone Complete Auto Care - Jasper, Alabama
Daniel Cagle
5/5

SilverRock is a garbage warranty company. Firestone is amazing; they know the headache that is SilverRock. Nicole, Cameron, and Todd (I believe) work their butts off, and I’m sure that translates to the shop as well. I will likely make this my main, normal maintenance provider. The only downside is they do very little body work. All in all, this is easily a 5 star+ business.

Firestone Complete Auto Care - Jasper, Alabama
Erica Newton
1/5

Went for an oil change came home car was leaking oil. They have had our car for several days now… recently said they thought they tightened the oil plug too tight and it cracked oil pan now stating they didn’t have to replace oil pan we don’t know what to believe. Will not be back

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