ABC Motorhome & Car Rentals - Anchorage, Alaska

Shelly G

Planned a 7 night RV trip with our family this summer. Booked this RV almost 6 months in advance and glad we did! They sell out in the summer and they own over 300 RV’s! We rented a 30 foot RV for our family of 4 and would have been fine with a 24 foot but we also had two teenagers so the extra space was needed and appreciated by the teens. ABC provides us with a newer model RV with just 11,000 miles on it. We did purchase both the insurance policy and glass protection. I called our insurance company and apparently they don’t cover us under an RV since we don’t own an RV so make sure you check on your current insurance policy. Also there were 3 times that’s rocks hit our window so we got lucky but the recommended buying it and I usually don’t do it but I did for this trip. The RV has everything inside we needed to cook simple dinners and enjoy ourselves. They did provide sleeping bags but we bought ours too so I wish I would have know that. Our flight came in super late so we were told we could slept on the ABC lot in our Motorhome instead of a hotel. It was nice to have that extra time to get familiar with all the features and unpack all our luggage. Only down fall was the refrigerator wasn’t turned on like promised but we survived. Don’t plan on getting tons of rest because this place is 2 miles from the airport but the benefits definitely outweighed the noise. Easy check out in the morning and everyone was so friendly and answered our 100 questions. They had chairs, BBQ’s and ice chests to rent. They also had a table full of extras that you could take from. This was people who left items from their trips so we took some Bear Spray, paper plates and other items and we gave back a few bags of items after our trip. We stopped at Fred Meyers in Anchorage and stocked up for our weeks adventure. Dumping stations were super easy and at first a little intimidating but my husband figured it out. Returning the RV to ABC was as simple as ABC. It goes so fast and they had a nice gentleman return us to the Airport. Great service to wind up your trip. This was our first time renting an RV and it was super easy and we made some great Family memories. Can’t wait to rent again with ABC Motorhomes.

Yuchen Wu

So far, one star. It took us 2 hours earlier today in the office to get the rental, which is long but it wasn't the worst part.

We have had the RV for just less than 5 hours and the sewer (grey tank) is already clogged:-( we found the so called emergency line in their brochure and called 20+ times -- no one picked up, and no one returned phone calls:-(

At this point,

a) we have tried to drain the sewer for several hrs with no success.
b) the entire RV SMELL LIKE SEWER.
c) NO SHOWER, NO COOKING, NO WASHING HANDS.

We have a flight to catch tomorrow, and are stuck right now. Will go back 7am tomorrow to ABC (an hour away) to see if they can fix this.

🙁

Monte Morgan

Terrible! Terrible! Terrible! The service was terrible from the start, 45 minutes to pick us up from the airport, what a way to start our vacation! Once we finally made it to the ABC RV Rental location the service and understanding of how to check us in and get us moving was terrible. Things to expect wrong with your RV when you arrive: Dirty (especially the bathroom), electrical problems (took all week to resolve with countless phone calls), torn or warn out drapes, smoke detector will fall of the ceiling, ladder for the bed above driver will not be secure (good luck kids), holes in the waste tube when you pump out the raw sewage, door to the camper is broken, wipers are broken, wheel alignment was way off, the vibration in the steering wheel was terrible, and many other issues. When returning the RV allow 2 hours, yes, the return process is that bad! Don’t bother to complain, they don’t care. After several phone calls they said they would refund $500, only refunded $250. There are several dings in the RV that they should have fixed with the insurance money they collected from previous customers. I wonder if they claimed the money and did not fix, is that or could that be insurance fraud? If you are renting from them be prepared to pay for terrible service and a poor quality RV.

P Pete

This was our 3rd time renting an RV from ABC. The first 2 experiences were 5 stars but not this past Aug. First, all the paperwork that was sent was lost. I know it was received because I was told by phone they had it. The checkout person was not friendly. It got worse from there. The 2018 Sunsetter RV they gave us did not have a working generator. They gave us a heavy portable one to use, that did not support the microwave and coffee maker together without having to reset/restart it. We had asked for a different RV but none was available for 3 hours...except for an RV with toilet issues. ("You might need to put a stick in it to get it to close when you flush") We found the fan in the bathroom did not work and the side door did not open/close properly. It came open 3 times when we were driving(yes it was locked). We did report all of this when we returned the RV and also sent an email. An apology would have been nice!
3 stars given because the RV was set up and waiting for us at our late arrival. Also the RV did not break down on us. Just so disappointed that they would treat a returning customer this way.

Theresa Davis

We have rented a motor home from ABC Rentals 9 times in the last 13 years and will again this year. The staff has always been pleasant and as helpful as they can be and we have always had very clean good rigs. The last time we went with 3 other couples who each also rented from them and one of them had an issue with one of the motor homes and ABC had a man drive out to where we were the next day and had it fixed. They refunded them a day for their inconvenience. Everyone was pleased with ABC.
They pick you up at the airport and return you at no charge. (of course tipping the driver is a good thing to do). We usually rent at least a couple months before we leave and they send us all our paperwork in the mail.
All the campers we have rented have been spotless and only about a year old. They have a free table with left over things other campers left behind unused and you can have what you would like...eggs, paper products, unopened cereals, mustard, bug spray etc, lots of goodies... The motor home is well equipped and ready to roll with everything you will need for your adventure! And, they have a big room full of extra linens and towels and let you take extras to use.
For those of you that had issues, this is real life and stuff happens but ABC will take care of it and you the best they can. We have always been pleased with how ABC has treated us and with the Motor Homes 9 out of 9 times. We highly recommend ABC!
We wish you as wonderful adventures as we have had!

Logann Roberge

I can’t speak for rentals however I purchased an RV with these folks and pretty much everything has fallen off! Including the door! The windows leak and it has been a month and a half of trying to communicate with them with out resolving anything! Not only that but I tried to make a claim using the extra insurance I bought to find out they never even finished filling out paperwork so it was never even started! This is 4 months after original purchase. At this point I am emailing them everyday to try and resolve any of the issues! I’m getting either no response or very vague responses that aren’t resolving any of the issues on the fact that the camper is literally falling apart. I had a great initial interaction which makes this even worse. I feel like I was lured into a false sense of security.

Michele Elliott

This company is horrible. Don't use them. They were nice on the front end and gave me a really good deal. However, when we rented the RV and drove off the lot one and parked at our first stop for the night the carbon monoxide detector kept going off and would not stop. We called the 24 hour service and the technician spent almost an hour on the phone with us trying to get it to stop to no avail. In the end we took the vehicle back the next day and chose to get an SUV rental. I asked specifically if I could now drive on gravel with the SUV (since my agreement for the RV said I could not) and was told that with the SUV you could. The vehicle was fantastic and we had an incredible time. When we turned the vehicle in it was dirty with road grime due to the rain every day however there was no damage. We had an early flight for our cruise so we left the vehicle and made our way for our cruise adventure. While on the cruise I found that many charges were being applied to our credit card by ABC. When I contacted them they stated that there was over $4,000 worth of damage made to the vehicle. DO NOT USE THEM.....I did not head the earlier reviews because it was hard to believe a legit company would do such, but believe me.....they will.

Robert Poage

What a great experience!! We flew in late and were able to spend the night in the RV which was plugged in and stocked with blankets, towels, sleeping bags , etc. The RV was VERY clean and well maintained.
The check in and out processes were extremely easy. When checking the RV back in, the airport shuttle came right to the RV so we could load all of our luggage easily. We will definitely rent from them on our next trip to Alaska!!!