Brooks Marine Service - Bauxite, Arkansas

Tracy Jones

Wow! 2006 175 optimax , it had an oil leak somewhere inside the cowling. I took it to the Brooks marine , after having it in the shop with a competitor, who couldn’t fix it, and was just throwing parts at the problem. Randy said bring it by and let us look at it. They only had it for 3 days when I was called to say, it’s ready, and showed me exactly how they fixed it. Just good folks.

Chris Prieur

I've known Randy and Karen for probably 20 years. They've gone above and beyond to help me have the best experience possible with them. Randy is the type that will treat you like family and tell you like it is by cutting straight to the chase. He's always been willing to walk me through anything I was uncertain about and really does seem to care about the customer and their boat. I've referred quite a few people to Brooks and as far as I know they had a good experience.

Cara

I have a Mercury 200 EFI that I took to two other dealers before I took it to Brook's Marine. The other dealers said they fixed the issue only to find out when I was on the water, they hadn't. I called Brook's Marine and a very nice lady told me to bring it in. Mr. Brooks said he would be glad to look at it and diagnose it. They called me and explained the issue to me and asked if I wanted them to complete the repair. They completed the repair and I have not had an issue since. I would highly recommend them to anyone. They were so polite and informative.

Jason Tanner

First off, let me start by saying I’m a very experienced mechanic in a lot of fields, other than marine mechanics. I was very impressed with Brooks Marine.

The staff was friendly and courteous. Even willing to let their lunch get cold, while answering questions that did not pertain to a sale, other than a mechanical question.

The owner even took the time to make a phone call to a few factory reps for the outboard manufacturer that I was needing information about.

I highly recommend Brooks Marine.

Bobby Fenley

I wanted to share what a great experience I had with Randy at Brooks Marine. I bought a Champion boat from a friend of Randy's. Randy took the time to walk thru every detail of the boat with me and even took us to the lake to test drive. He went over every "how to" as well as advice, as well as maintenance. When we left he said "if you ever need anything, don't hesitate to call". Keep in mind I bought the boat from his friend.

Fast forward to 3 years later. I had an electrical problem that I could not, after 2 weeks, figure out. I thought of Randy so I called him. He was just as friendly and helpful as he was 3 years before. He spent 30 min with me on the phone, walked me thru a few tests. I even sent him pictures, and sure enough, Randy found the problem. Over the phone. On a boat from 3 years earlier. Probably the greatest service I've ever experienced.

Randy is great guy and has gone out of his way, more than once, to help me out when he didn't have anything to gain from it, other than to help a person out.

I trust Randy and I wouldn't hesitate to take his advice or do business with him.

Chuck Bonds

Brooks got my motor running like a top!
After another local shop had my boat for 5 months and it still wouldnt run right, Brooks had me up and going in just 3 days!

Landon Dickerson

DO NOT use this shop for your boat repair!!!! I took my boat here for a carburetor rebuild, two weeks later I received a call that my motor was running great but had another issue with the shifting linkage in the tiller handle, and was told that it would be a $90.00 repair on top of the $160.00 carb task. THREE WEEKS LATER after no update or follow up calls I went to pay for the carb work and to pick my boat up so that another shop could repair the linkage. The owner of Brooks marine informed me at this time that my boat has been ready, but they were too busy to call and let me know. He also handed me a bill for $512.73!! This is not how professional people operate a business! I specifically asked how much the additional repairs would cost and was told "about 90 bucks". They also added $42.60 for parts that I never asked for or approved, and I'm not even sure how much labor is added for this as well! I am NOT A SATISFIED CUSTOMER!!!!!!!! DO NOT USE THESE PEOPLE

Magan Stinson

This is a wonderful place to buy a boat!! They treated us as if we were family. I would definitely recommend them to anyone who is looking to buy a boat. Amazing customer service!!!