Hertz Car Rental - Palmdale - Carriage Way - Palmdale, California

Carol Espinoza

2nd time renting from this place and I cannot tell you how above and beyond the workers here are. I rented from different places based on best savings but this place always makes the most of my budget. I will come back always. Thanks!

Josiah Allen

Terrible Experience with Hertz - Unaccommodating and Unsympathetic

I recently had an extremely disheartening experience with Hertz that I feel compelled to share. My ordeal began when I arrived at the Hertz location to pick up the car I had reserved well in advance. Despite providing all necessary documents and adhering to the scheduled time, I was abruptly informed that I could not take the car. No clear explanation was given, and my attempts to understand the issue were met with vague and unhelpful responses.

Adding insult to injury, when I requested a refund due to this inconvenience, I was bluntly told that it was not possible. The staff showed no empathy for the situation their decision had put me in, leaving me stranded without a vehicle and financially out of pocket. The lack of flexibility in their policies, especially under circumstances where the customer is not at fault, is astounding.

Furthermore, the customer service was deplorably lacking. The staff were unresponsive and dismissive of my concerns. I had expected a company of Hertz's reputation to value their customers and show some degree of understanding, but I was met with indifference.

This experience has not only caused unnecessary stress but has also resulted in financial loss, as I had to make alternative, last-minute transportation arrangements. The rigid and customer-unfriendly approach of Hertz has left a lasting negative impression on me.

I strongly advise anyone considering Hertz for car rental to think twice. Their inability to provide basic customer service and their rigid, non-refundable policy can potentially ruin your plans and cost you financially. One star is overly generous for the level of service I received, and I will certainly be taking my business elsewhere in the future

kevin aguirre

First time renting with Hertz, came across an issue & Kayla did an amazing job helping out!! Put me at ease for my trip. Upon returning her manager & associate (Didn’t get their names) were absolutely helpful & very nice! Definitely will be renting from them for future trips! Thank you guys!

Steph Wynne

I love superior customer service! I appreciate knowledgeable customer service representatives in companies, and Shanie and Kayla didn't disappoint. They both have awesome attitudes and great personalities, which are essential ingredients for a company like Hertz to make customers happy. Kudos to the management for having these ladies on the team!

Oh yeah, the car was new, so I'll definitely be back!

Thank you, Shanie and Kayla. You ladies make a difference, and I'll be sure to drop those Mrs. Fields cookies in the mail!

Delia Aviles

Made a reservation using my AAA at such an amazing price. Two young ladies in the lobby were nice until the one helping me dropped the bomb on me… for some strange unknown reason u must reserve car 24hrs prior to pick up if you’re going to pay with debt. No where on the contract does it state that… it only says that there would be a higher deposit n credit check when using a debit card payment. I then tried to reserve for the next day n even more strange I was no longer Getting the same offer but instead a couple hundred dollars more for the week. I understand the workers there don’t make the rules but I also didnt see that written anywhere as the disclosure.

MsErynn8

We rented our car frm LA Airport but returned the car to this branch on a Saturday morning.The office has somewhat moved to a new place around the corner .So please look out for it.Otherwise the 2 staffs who were on duty this morning 27/4 were very helpful and accommodating .Please keep up the good works!Pls update yr new opening hrs in the Google too(will be very helpful to new customers!).Thank you

Thomas Robertsson

This Hertz office is perhaps one of the best that I have visited. And I have been to a lot of them.

Very friendly and competent staff. My issues was sorted out directly. A very well managed business. Well done.

Garrett Johnson

If I could select zero stars I would. This office has the worst customer service and general attitude I have ever experienced. If you are thinking about renting from here avoid it at all costs. They gave me a car with three flat tires and wouldn’t exchange it when I went back the following day because I opted out of the insurance. Told me the car was my responsibility. Then when I returned it to another location (Burbank Airport) they noticed a small crack in the windshield. I called the office and asked for the photos of the vehicle prior to the rental and they refused to send them to me. The person working their has so much attitude I would be amazed she has a job except it’s obviously an institutional issue. The manager was just as rude and unhelpful. Guess it’s called Hertz cause of how painful it is to work with these people.