H & M Marine Services - Sausalito, California

H&M Marine Services, located at Address: 400 Harbor Dr, Sausalito, CA 94965, is a well-established marine company with a wide range of specialties. With a phone number of 53323507 and website of handmmarine.com, this company has built a reputation for providing high-quality marine services and products.

Specialties

H&M Marine Services specializes in a variety of areas, including boat dealing, boat accessory supply, boat building, boat cover supply, boat repair, boat trailer dealing, diesel engine dealing, and outboard motor selling. This diverse range of specialties allows the company to meet the needs of a wide range of customers, from novice boat owners to experienced seafarers.

Additional Services

In addition to its specialties, H&M Marine Services offers a number of other services, including delivery, in-store pickup, onsite services, and wheelchair accessible entrances and parking lots. The company also accepts credit and debit cards for customer convenience. With a rating of 4.5/5 based on 31 reviews on Google My Business, it's clear that H&M Marine Services goes above and beyond to meet the needs of its customers.

Excellent Customer Service

One of the standout features of H&M Marine Services is its exceptional customer service. According to reviews, the company's staff are patient, accommodating, and generous with their advice. For example, one customer noted that they were a novice boat owner and probably a low roller compared to most of the company's customers. Despite this, the staff at H&M Marine Services were very patient and accommodating, providing generous advice and assistance. This level of customer service is reflected in the company's high rating on Google My Business.

Recommendation

Overall, H&M Marine Services is an excellent choice for anyone in need of marine services or products. With its diverse range of specialties, convenient additional services, and exceptional customer service, the company is well-equipped to meet the needs of its customers. If you're looking for a reliable and trustworthy marine company, be sure to check out H&M Marine Services. You can visit their website at handmmarine.com for more information or to get in touch.

👍 Reviews of H & M Marine Services

Bill E

5/5

They're the only game in town as far as Suzuki goes. I'm a novice boat owner and probably a low roller compared to most of his customers. Ben was very patient, accommodating and generous with his advice. Can see myself going back to them for stuff I can't do myself.

Elizabeth Carroll

5/5

I don't normally leave reviews, but H&M was so good that here I am. Long story - I had brought my small outboard for repair/maintenance to my normal repair shop in the East Bay. After 3 months of hearing they would get to it next week, I called H&M. They estimated a week to a week and a half, so I picked it up and brought it in to H&M on a Friday morning.
The following Friday, it was ready! I left work early and drove an hour and a half to pick it up. They showed me the pieces they removed to replace, and pictures of the really corroded parts that were causing the main issue. I had a little sticker shock at the cost - it was quite a bit more than I expected, but I figured Sausalito is expensive and hey, I actually got my motor back and repaired! Took it out that weekend, worked like a charm. The main issue (something the other place had not been able to fully fix twice before) is completely fixed. So, I'm a happy customer.
Monday morning, I got a call from the shop. I had been so eager to pick up my motor that their bookkeeper hadn't had a chance to review my invoice and I was overcharged. A few days later, a check showed up in my mailbox!
Not only were they fast and did a great job, they were honest enough to reach out to me to refund an overcharge! Highly recommend.

Mae Chase-Dunn

5/5

H&M Marine went above and beyond to help us and we weren’t even their direct clients. We purchased a used engine from one of H&M’s clients who was getting their engine replaced at H&M, and John and Ethan and the rest of their team were amazingly kind, patient, and helpful when coordinating the pickup of the old engine. Very knowledgeable mechanics and excellent customer service. I definitely recommend you check these guys out!

DC

5/5

H&M's level of service is superior. Their work, turn-around time, price and interaction with the client are all outstanding. I have used them twice and it appears that all the aforementioned is consistent. Thank you Ethan, Ben and staff for providing a level of service that I thought was long gone. As a fellow small business owner of 30 years, I'm impressed.

J J

5/5

I have been looking for a good outboard mechanic for 30 years and I have to say “EUREKA”!! I felt good about my experience from the moment I called to make the appointment. My motor was older but the mechanic knew it well and obviously knows his stuff. I brought it in for the annual service and got it back as promised much sooner than anyone else could. The second time I had it out it had a ‘hick-up’ and Ethan took my call while I was still on the water. I brought it back to them , they diagnosed the issue and didn’t charge me. I would recommend them over any of the other outfits I have dealt with in the area. The entire staff was friendly and changed a worrisome experience into one of confidence. I’ll be back!

David Hersche

1/5

one of the least professional marine shops I've had to work with. They estimated a repair to cost $1500 which I ok-ed. when the work was completed and I was handed the bill, it was for over $4000. I was never updated or told there would be a cost increase, and quite frankly I'm embarrassed to say I payed them. Any other shop would call to update a customer and make sure an additional cost is ok-ed before proceeding, but not H&M. on top of this they left an open bottle of 2 stroke oil in my console which spilled everywhere. Avoid this shop if at all possible.

Eric Perko

5/5

The crew at H&M is the best. Our boat always comes back working great. Thanks Ben & team.

Bob Vieira

2/5

Haven't been there yet! I have my motor in another shop. I had a bad impression when I met the owner. Planning on buying a new Suzuki. I'm looking forward to meeting you folks. Great reviews