Hertz Car Rental - El Monte - Garvey Avenue - El Monte, California

Christina D

Last year on May 12, 2023 I was leaving this parking lot when a Hertz driver driving a mini van came speeding into the parking lot, I reversed and honked my horn but it was too late and he hit my car. As you can see in the attached photos the driver had MORE THAN ENOUGH room to not hit me, and this dude did not understand what he just did or what was going on. I literally can't make this up he got out of the car and said, "Was I really going that fast?" And they let him get back in the car and drive away!? Yesterday, I got an email from my insurance saying that this pathetic rental company is giving pushback about their driver hitting my car. All the terrible reviews on here are accurate, including how incompetent the idiot manager is who doesn't have clue what he is doing or how to hire. Avoid this terrible establishment at all costs its a clown show and there are a million other options in this city.

Jung Lee

I arrived on time for the pick up appointment. Unfortunately they has 2 people handling the rental operations. The folks helping us are nice though. It took more than 1 hour to get the vehicle. I think the Hertz brand is meaningless now. It is in the same group of car rental companies that were in bankruptcy or coming out of bankruptcy or soon to be in bankruptcy. Stick with rental operations that are in large location or airport if you don’t want to spend half the morning waiting for your rental car.

Jessie Hernandez

My recent experience at the Hertz location in El Monte, CA, was nothing short of a nightmare. I was initially handed a defective vehicle that caused numerous inconveniences during my trip. Upon returning to the location, I was greeted with appalling customer service.

The staff seemed disinterested and unhelpful, offering no guidance when redirecting me to another location without any clear instructions. Later, when attempting to resolve the issue, I encountered the manager, Chris, whose dismissiveness was astonishing. He claimed to be too busy to address the concerns of a loyal Hertz member.

What shocked me most was their treatment of my father, an ADA driver. Their lack of consideration for his needs was unacceptable. With countless rental options available, I'm seriously reconsidering my loyalty to Hertz.

I strongly advise against using this location. Save yourself the trouble and avoid it at all costs. The dismissive attitude and lack of care for customers, especially those with specific needs, are deeply concerning.

Toni C

The customer service here is excellent. I had a great experience with this branch in El Monte. I hope that in the future for rentals wherever I may rent for, the standard is the same.

Jason Xu

Rented a car here using insurance claim while my car is in the shop. Their internet service went down and took 40 minutes to pick up the car. During car return, they took the car back and then told me that they will not provide a ride to my repair shop. Then they refused to give me the car back to drive. Said nothing else they can do.

William O. Lopez

They always help me get the car I need and want. They haven't failed me yet. Keep up the good work. I see a lot of negativity reviews, but thank God, I have had only one bad experience in all the years I have rented here. Maybe because I always reserve at least 3 weeks or 4 months in advance, I never have rented a car from here at the last minute. I always follow up to ensure they will have what I'm requesting. I rented Suburbans, Teslas, small commuter vehicles, as well as midsize cars for long trips.

N P

Made reservations online for the same day. Standard size vehicle. Reservation was accepted. No problem. Upon arrival, we were told there weren't any of that sized vehicle available. There is only one car on the lot being another class up. Along with being the last customer for the day. We should have been given the car at the same price as our reservation, but instead, we were charged the higher cost vehicle. Can't understand how they don't have an accurate inventory of their on-site vehicles. We asked for a better price, but the attendant wouldn't even consider it. Putting it to us rather bluntly.

Bethany Wood

K we’re here from out of town and I was looking up, where I could rent a car from for out of town residents. Expedia came up and it took me to this location, said I could rent a car for 159 for three days and we could pay with debit since we don’t use a credit card.
I sent my fiance to go get the car I booked and got a voucher for, apparently I got lied to by the website and them.
They don’t do debit only credit and it’s a $700 deposit when the online said something different, why is it one thing when it’s another.
Car rental places need to be more clearer on there sights