U-Haul Moving & Storage at 47th Ave & Stockton Blvd - Sacramento, California

A. Love

Amber was wonderful! Excellent customer service from start to finish! Friendly, professional and such a great personality. She deserves a raise! I had to take the time out to write a review to someone so deserving. It was refreshing to deal with service with a smile for once. Thank you Amber. And thank you Uhaul for helping make my move go smoothly.

Lacey Amaral

Oh man. It's been a hectic couple weeks and I'm downright EXHAUSTED but I had to make time to leave this review. Amber and Isaiah saved me and my friends butt's. Amber and her team made everything so quick and easy and simple. I was SHOCKED at how quick we were taken care of and how easy it was. I'm forever grateful because I don't know what we would have done otherwise. Highly recommend Amber and her team at this location!

Christine Gillespie

They were very helpful & patient, I ran into a couple problems getting approved. The manager printed out the 800 number along with the reference number so I was able to call &clear up the issue.

Stone

I had a wonderful experience with Amber. Quick easy friendly and to the point. She answered all my questions and gave me accurate information

I spun a Halloween wheel and won treats for my kids. Cool location definitely recommend

Margie

It’s refreshing to find a business that makes customer support utmost in all that they do. Luis R. worked tirelessly to make sure that I was taken care of and had exactly what I needed for my upcoming move. His customer support and fairness was far above any I’ve had with any business in a very long time. I wish everyone took care of their customers like Luis and his team took care of me. Great job, guys!

Shah Khan

I rented a pickup truck from this location and had one issue that could have gone negative quickly. The checkout was fine. However, upon returning the rental, I was told that I had done some damage to the truck. I had not. The representative showed me a picture which they took from their phone where the metal had scraped off and it was down to the metal. I'm not sure how I missed this during the initial walk through. Maybe it was becuase on teh roof edge where most people dont look for sratches. The rep was insistent that the damage was not there before. I asked to see the photos I submitted when i checked out the truck. Here is where Uhaul really dropped the ball. They do not let you keep the photos in your own camera roll when you submit the pictures. They simply take your photo and upload it to their server. But in doing this, they severly degrade the quality of the photo. They showed me the graniest photo ever. Apparently, anytime you use their app or checkout process, it compresses the picture to a laughable quality. The picture was so fuzzy that you could barely make out if a scratch was there or not. I asked to see the prior check out for comparison as it was obvious there was no way to see the scratch on my submitted photo due to U-huals compression of the photo. They showed me prior customers' checkout photo, and wouldn't you know it, it had the image quality of the first Nokia phone with a camera. For some reason, the rep said the scratch was not there on that photo. Mind you, the image is so grainy that you can barely make the edges of the truck line, let alone any scratch on the truck. Luckily, at this point, a manager took over the call and showed me a picture from one more checkout prior to the last two. On that picture, you can see, just barely, the scratch and ding apparatus placed on the truck. Uhaul puts plastic tabs that break off if you ding them. I pointed out to the manager that the yellow tab was intact a few rentals ago, and you can see on my photo that it was not intact on my photo nor the prior rental.

Things Uhual needs to improve immediately:

1. Please update your system to not degrade photos! Especially if there are scenarios that involve scratches that may be billed.

2. If you suspect a customer has scratched a car, please do some basic research, like checking prior photos from other customers. In this scenario, it was obvious that the scratch and accident indicator tab was damaged prior to me renting the truck if Uhaul had gone back and looked at prior photos (even with grainy photos)

3. For anyone that rents from uhual, make sure to take your own photos a,d vidoes, separate from the photos you submit to Uhaul. I generally take my own photos and videos always from any rental. The one time i didn't, it came back to almost screwing me over. In this case, it was very much a he said/she said scenario. Have your photos and videos to show to the uhual reps becuase if you rely on their app or online check in process, the photos will be degraded to such a low quality, that there is going to be no way to dispute any issues of scratches missed.

4. There was a nail in the truck tire. And no, U-haul, I did not place it in the tire. It was there already. I only noticed it as i was working on the ground near the tire. Please patch it before it blows out on a customer. Left rear tire.

I've genrally had decent experiences at U-hual. However, this was an eye-opening experience of a uhual rep insisting that I had done damage to a vehicle when I knew I had not. Lesson learned, whenever I rent anything from anywhere, make sure to take my own photos and do an entire walk around video.

Scott Welker

Amber was exceptional, personable, knowledgeable and a real pleasure to do business. So too was the young man who processed our return. Very best UHaul experience in my many, many, years of doing business with UHaul. Top notch!

kirk evans

I would like to give a shout out and kudos to Amber and her supervisor. They went above and beyond, and took great care of me with my cargo trailer rental. Friday, July 26th.
5 STARS!