U-Haul of West Sacramento - West Sacramento, California

Sam Vega

Haley Wetzstein has provided me with exceptional customer service time and time again. I appreciate all your help and would highly recommend her and U-Haul for your moving needs here in West Sacramento.

Mitchell Hardin

What an amazing truck when you need to move stuff, especially when all other rental truck rentals were sold out. Even my bill was very reasonable! Thank you U-Haul

Dan Trickle

We have been waiting three days to access our storage box. They said the forklift is not working. Totally unacceptable, they have no backup and no plan. This IS their business, i.e. moving containers. They should be out of business. Will escalate to Corp, I doubt they will care. I traveled from the Midwest to help move my daughter and now she will be stuck moving by herself with no vehicle and no help. Nice 🙁

Ricky

Very unprofessional service, I came here 15 mins before closing and the 2 people that worked there, male and female, (one with a white Honda and one with a grey Lexus) literally closed the door on my face. Most likely because they didn’t want to deal with a return super late. Great customer service, highly recommended 👍🏻

Andrew Madrigal

I was there first thing in the morning, so I can't really speak for what it might look like when it's busy, but I was quickly checked out and I had the trailer hooked up within ten minutes of getting there. The one issue was once the staff member got the trailer hooked up she said good to go, so I just took off and completely forgot my furniture pads which we really should have grabbed prior to walking out of the store front

Gisela Villa

The representative charged us for one way without asking our preference. I had reserved same location for drop off but she changed it without telling us of the extra charges. Then when I questioned it she said it was not refundable and called HQ and told them in front of me that I reserved it that way which was not true. She gave us a truck that was stuck behind other vehicles and we couldn’t get out. She then switched it for another truck that we couldn’t even open the door to because of how close it was to the rest of the vehicles.

Then the returning process was a nightmare. The instructions were to go to a location and call a phone number. When I got there and called they said they were not affiliated with Uhaul. I called customer service and they sent me to another location but it was after hours so they told me to drop it off and take pictures for my records and then to call the scheduling team in the morning to make sure they accepted the truck. I didn’t feel comfortable doing that so instead I opted to return it in the morning at the new location. Glad I did that because in the morning the new location did not want to take it because they were full. We were so upset and told the manager that we’re dropping it off there and they had to take it. She gave us attitude and took the vehicle but said that gas was not where it was supposed to be so she charged us $52 for 8 gallons. We only used 1/8 of a gallon total. They had us driving around searching for the location to drop off and had to return twice. That’s unacceptable and a unfair consumer practice that I will be reporting it to the BBB.

Lucy Lee

No complaints, u-haul gets the job done! Truck pick up and drop off were quick and easy and price were affordable! This is my second time renting with u-haul, would recommend !!!

F Ma

I do not recommend this U-Haul location for the following reasons:

1) It is very unprofessional to have the customer walk around the yard to find their own truck when there are employees available to pull the trucks out. On top of that, to have to pull a truck from the back when there were many in the front to choose from.

2) The phone number of this location which is printed on the contract and listed on the internet does not work. We were not able to get a hold of anyone to help resolve problem.

Review of U-Haul customer service line:

Reserved the truck with a representative named Joy. She was pleasant, clear, and made the reservation process a breeze.

Called customer service to dispute fuel level since we returned after hour and couldn't get a hold of the people at the pick up location the following day (see #2). Talk to a lady named Vanessa Davis and received poor customer service. She sounded like she was not fully awake or high or annoyed. Definitely not the kind of tone you would expect at 8am in the morning. I let her know the gas tank is filled more than when we picked up and she said we should have only filled what was needed and couldn't do anything about it since I don't have proof of the before filled level. I can accept that since I am only disputing a small amount of fuel. However, I would assume there would be some empathy coming from Ms. Davis in situations like this. All I got was bad attitude. Very unprofessional.

I DO NOT and WILL NOT recommend this location to anyone.