Walmart Auto Care Centers - Fairhope, Alabama

Gary Fondren

This place has really improved. The service use to be so bad but now it’s fast, friendly and professional.
One of the employees stands out as exceptional, I believe her Name is Tina.
Great Job Walmart of improving, keep it up.

Cheryl Thomas (Lucky)

Absolutely the worst!! I got there 15 minutes before they opened ... it was an hour later before she even wrote my ticket up to get then started on changing out my 1 tire. I get in my car and they had repositioned everything. The seat was all the way back and reclined back and the way and my steering column was unlatched and all the way up. Now I can understand moving the seat back to drive my car the entire 5 feet away to get it in the shop but come on. You know how long it takes to get your seat and everything readjusted? You guys need to work on some things. I was not happy at all with the service the wait or anything else. And if you quote me 55 and 75 for a tire then it shouldn't be well over $100 and that mu friends is without the warranty. Ridiculous and I won't be back.

Hannah Lawrence

I unfortunately had a flat tire after driving from over the bay and needed to have my tire patched or buy a new tire, otherwise I wasn’t going to make it home on my spare tire in my trunk. The employee at the counter immediately dismissed me without even asking what I needed saying they “weren’t taking any more tickets and were closing early.”
I usually don’t want to escalate this kind of situation, but if I didn’t get help, I wasn’t going to be able to get home. After talking to the manager, they ended up patching up my tire and airing up the other three tires for me.
I appreciated the employees staying over to help me get home. The lady at the counter was not kind or understanding at all.

Jonathan Parker

Dropped off vehicle for tire rotation, balance and oil change. They lost the order so it took 24 hrs to get complete. Ticket was fully comp.

chuck evans

Figured I would see if fairhope was any different than waveland MS. The answer is no way this level of incompetence is by accident. Not the guys in the back changing tires but the counter help. 3rd person there and at my appointed time they can't find my tires. 2 hrs after I asked 2 install the spare and texted that my truck was being worked on the truck wasn't even on the rack. Left, noticed my A pillar grab handle was ripped loose. Hour later I get a call my tires are"found". Go back to Walmart told 3hr wait to get mounted. Told them my trim was loose, ignored. Watched for 2 hours as counter help repeatedly ignored phone calls and customers. About worst and have learned my lesson. Never again.

Stacey Cox

I’m in town from Florida visiting friends and had some issues with my tires. I called the day before and spoke with Aaron, took my truck in the next day and received excellent customer service and a thorough explanation upon pickup. Could not have asked for more honest employees. Aaron was excellent. Highly recommend.

JWS

Took car in for oil change in fairhope location.had me done in 45 minutes.cost 55 for full synthetic oil change.oil shops cost 80 to 100 so I save 30 to 45 dollars.

Stephanie Comalander

Normally, we don't have issues with this location. However, they have had a lot of staffing issues it seems. I see more new faces than I am accustomed to seeing.

Anyway, we had two tires replaced approximately a month ago. Since picking it up, we heard a noise coming from the new tires. We should have taken it back immediately, but we thought it might have been something with the heat and asphalt. Turns out, it was a bearing on one of our wheels. With this thing being on a lift, you'd think someone would have brought attention to a bad bearing since it's RIGHT THERE! We didn't have issues with it before taking it here, so the belief is that something happened and they just kept quiet. Long story short, thanks to their negligence, I'm having to pay for a $650 repair (cheapest cost).