A+ Auto Repair of Redwood City - Redwood City, California

Sharon A.

So - what does your vehicle mean to you? For us with our beloved Australian Shepherd Mollie's 2014 Nissan Rogue, it is keeping her vehicle in tiptop operating condition so we can continue to take her to the beach numerous times throughout the week, making the interior of our Nissan a sandpit. She won't let us forget; she even drags one of our beach boots down the hallway as a reminder to us that we aren't moving fast enough to get to the beach.

Because A+ Japanese Auto Repair did such an excellent job in diagnosing and repairing the issue with Mollie's Nissan Rogue (after the dealership was not able to reach a definitive diagnosis), we felt confident in taking our recently purchased non-Mollie/no sand 2023 Toyota RAV4 to have some work done on it.

As always, the fine, very competent A+ Japanese Auto Repair staff and team did an outstanding job on our non-Mollie Toyota. We would not consider taking our vehicles anywhere else for service or repairs. Excellent work at reasonable prices!

Mollie now has her vehicle that we are confident will last her for the remainder of her life, and we now have our alternate non-Mollie/no sand vehicle.

Many thanks to Justin, Robert, Elaine, Albert, Cynthia, and everyone involved with performing such excellent work, and for being so welcoming to all of us (including Mollie).

Jaehyuk L.

I had a wonderful experience with the team. They were not only kind but also took the time to explain everything in great detail. The consultants were both humorous and respectful, making the entire conversation enjoyable. As mentioned, they provided thorough and clear explanations, which gave me confidence and peace of mind regarding the professional aspects of the service. After the maintenance, I could immediately feel the difference in my car – it was running much better. I'm truly grateful for their excellent service.

Thank you so much!

Mitchell B.

A+ Japanese Auto Repair truly lives up to its name with top-notch customer service and quality care. Elaine was incredibly friendly and took the time to fully understand my concerns before any work began. I needed help with my low-beam headlights, rear license plate lights, and the power switch for the passenger window, and they handled it all with ease and professionalism. One standout perk is their complimentary Lyft rides for customers within a 7-mile radius, making the entire experience even more convenient. The attention to detail, friendly service, and thoughtful extras make it clear why they have such a strong reputation. I'm extremely pleased with their service and highly recommend A+ Japanese Auto Repair to anyone in need of reliable, customer-focused auto care.

Gary S.

Yes, the team at A+ services your car. I tell you exactly what your car needs, and what it doesn’t need. They take care of your car as if you are part of a close knit family. What you get out of this is not only a service car, but more importantly, an unwavering commitment to you, your friends and family being safe. We’ve been customers for years, for every one of our cars. I’ve never been anything other than delighted. Highly recommended 🙏🏼

Amanda T.

Everyone at this repair shop is wonderful and they are experts on great customer service. Elaine, Cynthia and Robert made my visit pleasant. They did an exemplary repair on my Nissan. The documentation of the problem and how they were going to fix it put my mind at ease. I will definitely go back for routine maintenance and any other needs for my car.

Leland A.

Where do I begin!!

A+ Auto Repair was recommended to me from a buddy - didn't even think anything of it, I figured an auto shop is an auto shop. But no, quite the opposite - A+ Auto Repair is an outstanding business with fantastic customer service. The most considerate, patient, accommodating customer service I've ever seen in an auto shop ever, and is up there for some of the best customer service EVER.

I brought in my 2013 Corolla in for a diagnostic and was mentally prepared to pay for everything they deemed needed immediate attention, and we did exactly that. Justin was the one specifically guiding me through the whole process, but I had nothing but positive interactions with Elaine, among the others. One of them saw my UCSF jacket and we had a quick chat about a past customer who also worked at UCSF who got some work done - this is what I'm talking about - they don't get paid extra or get more PTO for having these small interactions - they do it because they can, and they know small interactions like these help EVERYBODY get through their days more smoothly, and that's why it means everything.

I also got a free Lyft home since I was in the general area, and I also was QUICKLY able to get a rental for the few days my car was in service. Flawless execution on their part.

The report detailing the issues of my car was thorough, clear, and most importantly, Justin was able to show full transparency verbally as well as helped walk me through the entire report and what was suggested we take care of this time. I can't stress enough the effort they put in in terms of customer service, and I'll have to take Justin's word for the ability of the mechanics, as it was nothing but high praise - and it shows! The car's running smoooOOOoth!

It's funny, I had just found a good auto place near my old apartment, and was frustrated because I had to restart the process again trying to find an even remotely trustworthy place in my eyes now that we've moved, but here comes A+ Auto Repair to make my life a hell of a lot easier. Thank you to Justin, thank you to the rest of the office staff, thank you to the mechanics who took care of my car. I will absolutely be coming back for regular maintenance.

The ONLY ONLY ONLY downside isn't even really a downside on my part, it's more so that I hope to God that they get a bigger office space for those guys, or even chairs!! They deserve it! Cubicles, even!! They are all around great workers who deserve all the business they got, and then some. Thank you, A+ Auto Repair!

Donald F.

A+ always takes care of the maintenance on my Lexus. Robert is great to work with and takes the time to discuss the different options based on the work that needs to be done. His communication is timely and detailed giving me a piece of mind throughout the process. Would highly recommend A+ to anyone.

Jackie A.

It's rare to receive service where you feel cared about. I was appreciative of the service end to end - easy to book, the people we met who helped us service our car were kind and open to our request for a maintenance inspection before we had our baby, the turn around was quick, and pick up with seamless. Weird to say, but can't wait to use this team again!