Allied Rent A Car - Los Angeles, California

Namrah A.

Worst experience ever. I wish there were zero starts to give instead of even one star.
Regarding my reservation, I was provided the final copy of the receipt after I requested them.
I was charged rate of $1.99 more per day as per my reservation. And when I called the rental car company for clarification about why the rate is different, I was told that I was given a walk in rate (where as I showed her reservation). Why would you give me a walk in rate without asking me? The lady over the phone was really RUDE and UNPROFESSIONAL that she hung up the phone on me when I asked her to give me clarification for why I was being charged more! I have never had such a customer service before from anyone. Attaching photos of car for reference for what you get and how you are being treated in another story!

How easily you can blame customers for putting reservation under wrong number ? How easily you can shove off hands by commenting all of this!!

- I was offered car when I drove about an hour! While I was at your location I told your agent that the car is not clean and what did I get in reply? “I know I have made note of it” how ridiculously you can say that I declined the replacement car I was offered! I declined because I had already drive an hour away and you guys wanted me to come back one hour for that? What a formality you guys offered! I should have been offered it then and there when I told you guys that the car is dirty!

- the reservation was under my name I had all the rights to be informed that you guys need to cancel my current reservation and do a new reservation for the change of driver! I asked the lady if there are any charges for the change of driver she said “NO”!

- the last and most least you could do is to insult a customer by hanging up the phone on them! How unprofessional and rude that is when a customer is asking for clarification of what they are being charged!

No N.

Reina checked me out and she was quick, kind and easy to deal with. She gets a thumbs up. Checking in was a bit ridiculous, the staff were fine, but it took forever, and there weren’t enough people to deal with the customer traffic. They did handle some exuberant customers with grace though. And the fine print definitely easy to miss. But all in all not the worst experience I’ve had.

Francis C.

Reina & Andrea are amazing they were so awesome handling the high volume in the lobby, Reina was able to manage multiple client at once being that she was the only one behind the counter, she handled herself with grace and professionalism 10/10 they both got me in and out! Thank you so much

austin N.

Andre’ was amazing! He helped me check my car in and the team gave me an upgrade. It might take you some time to come here, but if you take photos and drive safe this place is awesome! It’s super affordable and they always have helped me!

Tiffany J.

Know Before You Go:
1. No Amex accepted here not even for deposit
2. If you use debit card for deposit there is a extra $75 to use it
3. Pack your patience- by far the slowest service I've ever encountered, no sense of urgency from the agents at all- no apologies etc- almost 1 our to rent a car
4. Prepare to show proof of your personal Full Coverage car insurance
5. Outside insurance ( purchased online) is Not accepted
6. IF using LAX shuttle, Allied only has one driver that picks up from the parking garage- you will see other rental car company vans come and go-it took almost 45 minutes for the Allied van to arrive
7. I personally would not rent from here again- but if you have plenty of time on hand and can tolerate below average service, then the low rental price may be worth it for you- you Will Get what you pay for in this case.

carlos J.

If you're okay with waiting for a long time then get a vehicle from this place whether you wait at the rental depot to be taken to their office or to get back to the airport after you dropped off their vehicle or just to get your deposit back. It is all about waiting with them. Don’t ask questions because the ladies at the front desk will give you that hard look … only the Filipino guy was really nice.

I actually walked from the rental depot to their rental office because their shuttle never arrived. It is not too far but if you are with your family, kids and lots of bags don’t risk it . You will be walking through a bunch of junkies and some human waste stuck in between your luggage wheels.

They definitely need more employees, they are super busy and I am sure that’s the reason of their attitude. They just need more guys. I actually felt bad for the guys bringing you the car.

The vehicle I rented had numerous scratches, non-functional mirrors, and a half-full gas tank, which made me question the quality of their service. On the highway, there was a roaring sound coming from the rear wheels and I couldn’t never connect the map to their car. I am sure the only reason this car still running is because I got a Corolla and Toyota cars are good.

Hoodad B.

I had a highly disappointing experience with Allied Rent a Car on W. Century Blvd in Los Angeles. The vehicle we received was extremely dirty, old, and had very high mileage. It appeared as though the car had never been washed. We had to use disinfectant wipes on the entire car just to feel somewhat comfortable sitting in it. The car seats provided were also exceptionally old and dirty.

We rented through Priceline and had to wait an hour for the shuttle from LAX, which then took us to another location where we were transported by a second van to the rental car facility. Upon arrival, we had to wait another hour to receive the car. The staff was extremely rude and unhelpful throughout this entire process.

When we attempted to cancel our reservation through Priceline, they informed us that we needed to resolve the issue with Allied. Unfortunately, Allied was not helpful at all. This was by far the worst car rental experience I have ever had. We were visiting LA with two young children on our first family vacation, and this was a terrible start. I strongly advise avoiding this company and specifically this location.

B J. (. M.

They charge me $70 just for using my debit card. I paid for full coverage and liability insurance thru them, and when i returned my car it was perfect and they sent me a receipt at 8:00 A.M. saying they received the car and returned my deposit, then at 8:46 P.M they sent a picture saying the car was damaged. These people is criminals and they getting over on people. I paid for insurance so why is my deposit being held because yall damaged the car.