ATWATER AUTO WORLD - Atwater, California

Rene F.

The worst customer service that I have literally ever experienced! I dont write reviews much but I had to speak on this one...
I have been looking for a car for a while now and this was by far the worst experience I've had with a saleman. During negotiations, Baltazar was crude, disrespectful, and insulting. The vehicle was marked at 17,990 on their website. I was to pay the cash price which normally is a lot less than the marked price. He stated the cash price would be 17,500 and the "actual" listed price was 18,990 (I never saw this in writing anywhere) so then he stated that the 17,500 was a deal. He said there are premium "new" 20+ inch rims/tires and a premium sound system. When I did my walk around the car, the rims were already scratched and the tires had half the amount of tred that a new tire would have. The sound system sounded good, though some of the stereo buttons did not work nor did the backup camera. 17,500 is at the highest range in a fair price for this car which includes the extra features-I've done my homework. I wanted to keep my business local - Baltazar didn't like when I asked him to come down on the price since I know I could find better prices in a different city but wanted to keep my business in the 209. He then rudely told me to go buy where I can get better prices; I was shocked at how disrespectful his tone and response was. I'm use to salesmen being a bit pushy but they have never been so unrefined in their approach. He was so worked up that he was yelling. So much for keeping it local. I'm going to be telling this experience to all my friends and family. Please save your time and money to be treated with some respect and get a better deal at a different shop!

UPDATE:
Owner's Response: "were sorry you couldn't purchase a vehicle from us, but you offering us a price so low and comparing it to an older model year and with over 160,000 miles that's almost twice as what ours has, and our unit is in great shape, tires are new we have the receipts. but good luck on your search and we would just like to thank your parents for their purchase from us, pleasure doing business."

Response to Owner: This is NOT about the price, this is about your customer service (or lack there of). It has been approximately 1 month since I went to your lot and the vehicle is still there and the price has dropped $1K - now it's listed at $16,999 (updated screenshot of website with price). I did offer at the low range of fair KBB at $15K when you were at $18K (which is/was not in the fair range of KBB even with all of the extras this car has). I had a number that was above $15K that I was willing to pay, this is called negotiation. You stated you have been in the business for a long time so I figured you knew how to negotiate, though you proved me wrong on that point. We could have made a deal that day but you chose to take a different route. Now the vehicle has been sitting on your lot for three months (two months before I came to your lot), and it dropped $1K in less than a month. You have other fees to keep that car on your lot; you chose to lose money. My friends and family will not buy from you. Yes, last year you swindled my almost 70 year old dad to buy a car from you. That car was in need of repairs and a deep cleaning. My dad had to run around to get this car up to par. Your lot is a disappointment.

Like I said before, I don't usually write reviews, but I couldn't stay silent about this event. Please stay away from this lot if you value self-respect and your money.

Gerardo C.

Very good experience. Got myself a Honda Civic. Johnathan made the process easy. Definitely ask for Johnathan he explains everything and makes you feel taken care of. Ask for Jonathan.

Manuel B.

Bought my Subaru sti there great service! Would definitely be back for another vehicle! Always recommend this dealer to all my friends!

Miguel F.

Don’t sleep on the little guys! We have purchased five cars from these guys and we have had no issues. Baltazar is a straightforward, honest dude. He is willing to work with you but you need to be willing to work with him too. He ain’t running no charity, he’s running a business. Jonathan the salesman, was awesome. He explained and answered all the questions I had. All my referrals have gotten a vehicle from here and all had an awesome experience!

Great service, good prices, highly recommend!

Daisy

I definitely recommend Atwater Auto World if you’re looking into buying a vehicle. Staff is very attentive and polite. In My personal experience, I’d ask for Jonathan to help you into getting your next car.
I have bought plenty of cars in the past and by far this was the best experience. Everything ran so smoothly! Thank you Jonathan for your professionalism and for the honesty. Couldn’t have asked for more!

Samuel A.

They do not keep their word. I highly recommend not working with Jonathon. I drove directly after work about an hour to the dealership to get the truck I wanted but a minor hiccup because the truck needed a repair but they said it would be ready it wasn’t and they were not able to fix it that day so they said they would hold it for me. The next day I came back the truck is great, (except maybe the 4 low didn’t work) sat through hours of paperwork and financing and they told me they would contact the the bank in the first thing in the morning (because it was after hours) to see if I got approved for the loan. They didn’t they sold it to someone else. Yep 2 days, 6 hours of driving, running my credit score, and all necessary paperwork only for them to sell it to someone else. Not worth it no matter how good the price.

Kayla S.

Amazing people, was able to get in a car today went to 2 other dealerships none could help us. They were able to get us in a car and are very friendly. Went to auto resources a few days ago they told us one thing went back yesterday and they told us another. They do not stand by their word. Auto world stood by their word worked with Jonathan and he was very friendly and helpful.

Lynda M.

So far has only looking online for a car as mine was totaled out 5/10 , yesterday the insurance gave me information regarding my options.And that told me. I had my daughter on the call and she and my son examined the paperwork. Told me today is a fair offer , I’m interested in the 2014 Toyota Corolla, black in color. And will be a cash purchase when insurance pays me.