Bradford Marine & ATV - North Little Rock, Arkansas

Bradford Marine & ATV is a well-known and helpful business located at Address: 8020 Landers Rd, North Little Rock, AR 72117, United States. They can be easily reached at Phone: 5018332628 during business hours.

This business is an expert in various fields, including boat dealer, ATV dealer, ATV repair shop, motorcycle dealer, motorcycle parts store, motorcycle repair shop, motorsports store, and personal watercraft dealer. With such a wide range of specialties, they cater to a diverse clientele and offer numerous services to meet each customer's needs.

At Bradford Marine & ATV, they aim to provide an inclusive and friendly environment for all customers. They offer wheelchair-accessible car park and wheelchair-accessible entrance, and they welcome everyone, including the LGBTQ+ community. Additionally, they accept various payment methods, such as credit cards, debit cards, NFC mobile payments, and credit cards.

One of the most significant advantages of working with Bradford Marine & ATV is their convenient in-store pick-up service. This feature allows customers to shop online or over the phone and pick up their items at the store at their convenience.

This company has received 116 reviews on Google My Business, with an average rating of 3.5/5. While some customers have had exceptional experiences, others have faced challenges. However, the majority of the reviews commend the business's knowledgeable and friendly staff, as well as their wide selection of products.

Reviews of Bradford Marine & ATV

Dennis Barfield

5/5

Sales team was great, believe it or not, they call you back and are excited to work with their customers. Service team was also great, they took the time I wanted to take to go through my new boat purchase and answered every question I had, and then some. Finance team was also very helpful and informative. I would rate them 10 stars but Google only lets me give them a 5 star review. I would strongly recommend giving these guys a look if your interested in any marine/ATV related purchases.

Danny Harlow

2/5

I can’t say that I’m overly happy with this company after the sale! No follow through, a lot of promises about service that didn’t happen! They are pretty good folks, but this place is very poorly managed.

wes jones

5/5

There are a lot of bad reviews which Im sure may have merit to them.
My personal experience was nothing but good.
I took my 2012 Tracker 175TXW in for full service and impeller replacement.
They also identified that the thermostat had become clogged with river dook, and replaced it for me.
What really impressed me and earned them a customer for life, is that they replaced the straps on my boat cover, and installed a couple battery straps at no charge, I didnt even have to ask them to.
That's excellent service in my book, I couldnt be happier. That $5-10 in straps just earned yall a customer for life.
The labor is expensive, $125 an hour, but you get what you pay for, these are the pros when it comes to Tracker boats so I can accept the higher than average rate.
Thanks again, see you guys next season!

Mary Wood

5/5

All the water and woods fun you could want with great service tóo. Yoo-hoo, woo-hoo, Sea-Doo!

Anna Haver

2/5

Stopped in to ask about ordering a bimi top for my husband’s boat as a Christmas gift. I was the only customer in the store, and I explained to the employee that my husband purchased the boat there and I was hoping they could look up the boat information to tell me what I would need to order and get pricing. The employee told me he couldn’t give me any information on pricing without measurements on the boat and never bothered to try to look anything up to help me. I checked another dealer to find that I didn’t need measurements at all, only the year & model of the boat. So, the other dealer got my $600. I suppose that wasn’t enough money for Bradford’s time.

Scott Pitts

5/5

My experience with Bradford Marine in North Little Rock has been beyond 5 stars so far. Professionalism from the time we walked in and spoke with Martin, the salesman, who was very thorough and explained everything and answered any questions we had about the Tracker 800sx that we ultimately purchased. Then on to the paperwork with Michael who was also very thorough and explained everything. Unit had to be transferred from Texarkana and they said it may take up to two weeks. Less than a week later, unit was there ready for me to pick up. Went to pick it up and did the orientation on the unit. Can't remember his name, but again very personable and thorough. Had the Tracker for less than a week, 4 hrs. on it when I had a mishap. Put unit in Park on a slight incline backed up to my Pond. Got out, went to grab fishing pole out of the back and Unit rolled backwards and into the Pond. Was able to winch it out and get back onto Trailer. Not good! I sent Case, Service Manager, an email that evening. The next morning, I received an email asking me to bring it down to have them look at it. I fully expected to get push back and have to fight to have motor checked out since it was under water. When I arrived the next morning, Case (Service Manager) and Tony (General Manager) came out, inspected the unit, made sure I was O.K. from unit rolling over my shoulder and knocking me in the water, unloaded it and took it back to Service Department. They spent time with me explaining the Transmission, etc. They assured me they would find the issue at no cost to me. About 5 p.m. the same day I got a call from Case stating that unit was ready. Adjustments made on Transmission, motor flushed, oil and filters changed, etc. Went to pick it up and again was met by Service Manager and General Manager to explain repairs, apologized for my troubles, etc. I know this is a long review, but wanted to cover everything that was done and credit everyone involved. Customer Service at this level is hard to find these days. A bad situation was turned into a great experience. Thanks guys!

Tyler Harrison

1/5

HORRIBLE customer service. Extremely rude. The service department is TERRIBLE! They have had my boat going on 2 weeks for something I was told would only take a couple of days. When I called to try to pay over the phone the person I spoke with was rude and and very disrespectful. The only person that I have dealt with that is associated with Bradford marine that I enjoyed dealing with was the salesman Todd! Even after the sale Todd has been more than helpful. In my opinion the rest of the employees at Bradford need to take notes from this guy. When you buy a $30,000 boat you expect a little better customer service than this. The person over the service department is Terrible to deal with as well. One star is being generous. I am nowhere near pleased with my experience at Bradford marine. I will not do business with them again. I'd advise you to shop around before doing so as well.

Lee Fox

2/5

I called the service dept to make sure they could work on my jet ski. The service desk let me know there was a long wait time so I needed to bring the ski sooner to them rather than later and that they could work on it. I arrive at BM and the service desk began the ticket process. As I’m going to drop the ski off the trailer hitch, the service manager informs they will not work on it because the ski is too old. (I had let the service desk know on the phone make/ model)…..
So don’t make the trip out there unless you can get the service dept to double check they can actually perform service on your machine. 2/5 stars