Bruce's Tire & Auto Service - Gilroy, California

Joe A. (.

Awesome service, low prices. I dropped my truck off for a brake service and had it back in 2 hours. The quote for the work was half of what the dealership up the road quoted me. I am a happy customer today and I plan to come to Bruce's for all of my services going forward!

Bill R.

Went on a trail run adventure at Mt. Madonna. On my way back to town my tire air pressure started to go down. Stopped at other tire shops with wait times of 4 hours. Went to Bruce’s. They were pretty busy, though fit me in to their schedule and patched my tire (had a razor blade stuck to it). Raul and the tire service crew were outstanding and provided great customer service.

Penny R.

Very nice place with super friendly staff. They made sure I was comfortable while I waited for my oil change. Highly recommend this business!

Bradley B.

Always get great service at a very fair price at Bruce's. I have been a customer for over 10 years - got tired of poorly trained people at Costco and other mega-stores who often damage your vehicle while providing service. We have never had any issues with Bruce's and the prices are very much equivalent.

Edgar Z.

Gave 4 star mainly it was open early for my need. Small details like resetting the tire information on car and matching all the same psi on the tires would have been nice. All in all a pleasant experience
Came the next couple of days after noise from one tire. Carlos the manager seemed annoyed and didn't empathize with my concerns and even laughed in front of me. Horrible service.

Martha S.

I didn’t have an appointment, I walked explained the problem and they took care of it immediately at no cost.

They cked my car throughly as a courtesy and found I did need new tires. Everything was done within an hour at a great price for service.

Arnold F.

Excellent service and overall good experience. Robert is always friendly, helpful and making honest recommendation to improve efficiency of my autos. Sergio the store manager is always on top of his game, managing, answering calls, printing, running around.

The shop is clean and organized - the team takes pride in their work too.

I like to bring my cars here when the coupons arrive at home. Coupons always seem to arrive at the perfect moment for oil changes. Lost my coupon card, Robert took care of me. Dang good service.

Pleasantly surprised by the top customer service and attention to detail. Usually, I have reservations about mechanics and being overcharged.

Robert and Sergio communicate well. The transparency is unheard of in auto repair. Honesty and mechanic typically do not go hand in hand.

My cars are serviced here for oil changes. The best part is that the service includes overall review of the auto. The service team caught the misalignment of all four tires as well as the oil leak on the pan.

Sergio explained the issued by educating me through images of the alignment system on a Mercedez Benz. I wanted these guys to do the alignment. However, they were honest and recommended another shop who have the correct equipment.

Overall, I like visiting this shop for my service.

Cheers.

Cole H.

Came here to get a wobble in one tire fixed. They looked at it and told me nothing was wrong, charged me $100 inspection fee and sent me on my way. I took the car to another tire shop where they immediately diagnosed it, replaced the tire and fixed the issue.

There was an extremely obvious crack in the tire, and actually both front tires needed to be replaced. I confronted Bruce’s about this, and asked for a refund as I felt it was unfair to get an inspection that misses the obvious and still pay for it. They refused to listen to me and also refused to refund the half-assed inspection.

TLDR; Save yourself some time and money and take your car anywhere else or risk losing money for nothing.