Cost Less Auto Parts - Tucson, Arizona

Monica Martinez

I have ordered several parts for my vehicle. I went in for pick up. And opened the box to fix the vehicle. It was the driver side instead of passenger side control arm and ball. I have my family member take it back. And the owner claims something that doesn’t even make sense as to why I don’t have the right part. I have no vehicle at the moment waiting for his wife to return the call. I have no control arm or ball to fix my car nor the funds to buy the part elsewhere. I have called today 12/16/24 the owner refuses to talk to me. I have to wait until his wife comes in. We are now on Tuesday. And this was to be taken care of as of Saturday. This is not a well ran business. I ordered from the owner’s daughter as she babysat her daughter on the job. And picked up from the owners wife. After reading reviews I should have not trusted Costless auto parts. Please customers coming from the side of town the work on. When they see a hard working woman coming in to purchase. They take advantage of your money.

R Desmond

This guy Albert ran my card for full payment in a special ordered part and from the day I was suppose to get a call to come pick up my part is when it all started. First let me say do your homework before doing business here. This business use to be on South 6th Ave and in the quest of trying to track down my paid for part from these people given I live outta town these people picked up and moved like thieves in the night. One day the doors where locked and the store was empty. Even the copper on the outside utility was gone. Bullet holes in the windows and the store main number rang once and when to VM that couldn’t take anymore because it was too full. Disputing bank charge did me no good because the owner was on top of that one saying the transaction was valid because I ran card in machine. Delivery or lack of delivery wasn’t proven all I had was register receipt.

I have called and called and one day Albert answered. He still recalled who I was and every-time I call him I’m told give him more time that he has more moving boxes to unload and go through. He says “ you gotta give me time. Call me another day. It’s just me and my wife, I can’t afford to hire anyone else.” How can people do business this way and expect people to be happy when they’re not honest and not trustworthy

Mariana Cervacio

I have given my business to Costless Auto for many years never had a problem when they were on 6th Ave. I would always get my batteries from this store.I never had a problem with charging or changing my battery out! I was always told to keep my receipt for any problems arose, never had a problem. I went in this evening to change out the battery that didn’t last 3weeks just keeping my viper alarm on. When I walked in an old man with thick glasses and a nasty nasty attitude(I Really don’t know why)refused to help me!! He argued with me and said that the battery was fine yet it can’t hold a charge for an alarm, ya ok like I’m some dummy! He also went in to some strange talking crap about Autozone (I-never brought that place up!)well he would not help me and proceeded to sit down with his nasty face!!! I have never been treated like that at that store. I always had good things to say about them and even recommended friends and family to them! Never again I think he’s an angry old man that looks like he knows his business is failing! I had my receipts and he just started looking around in the air. THAT IS NOT HOW YOU TREAT RETURN GOOD CUSTOMER!!!! My husband speaks and I speak Spanish and even though you could see he is in a part of town that is mostly Spanish speakers he would not utter a word of Spanish! Sounds classist to me,but he works at a hole in the wall auto parts store. I get it, there cheaper than other auto parts stores, but if your paying half the price for used parts that just don’t work it ain’t worth it!! That nasty attitude he has that store will close down bet me jack!!! Go to Battery Outlet there cheaper and nicer oh and not ashamed to speak Spanish!! You lost a true customer and I will be letting all my friends know that that man is RUDE and unhappy with his life and sells bunk parts.

John Nevarez

Ask for Alberto! Great guy! This place is always ready to help!

Gerald Morris

Again, Cost Less Machine Shop did SUPERB, PROMPT, ECONOMICAL MACHINE WORK, dressing a pair of brand new CHINESE POT METAL brake rotors purchased from Dynamic Friction, a brake parts company acting as a front for selling sino-junk in this country. As soon as I can obtain REAL HONEST AMERICAN IRON, rest assured, Cost Less WILL get the job!

Josh Beard

Well I for one have never had a bad experience and have even driven from Sierra Vista to come find the best priced car parts when I lived there. They don't always have what I am looking for but if you call ahead you will know and even times the person who answers the phone will provide you a solution if that can not provide what you need. Fun fact did you know the have a machine shop in the back and can provide some services on your engine parts if you bring in what you have they might just be able to help. I have had great success here and I always try my best to shop local over big chain stores, so this is a win win.
-Josh

Alejandro Del Llano

They have really great prices; sometimes half of what the big stores cost.

Would love it to be closer, but it's definitely worth the drive into town.

Jason DePew

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i desperately needed a bolt for my tensioner, recently. All of the entry doors then I could find were locked, and even a number of the windows were boarded up, as if it were closed forever.
It's a darn shame because I really need that bolt....
Now, ,I have to travel to the east side on the Sunday buses schedules.
Hurray for ME!!!
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