Finishline Auto Repair - Mission Viejo, California

K

I cannot speak any more highly of this establishment and its spectacular owner, John. One of the absolute nicest guys I have ever met full-stop. Brought in my Toyota 86 to get new wheels and tires mounted for an autocross event the upcoming weekend. While he was running shorthanded and with not a lot of time on his schedule, he managed to squeeze me in on a VERY tight schedule that I'm sure was inconvenient as all hell for him and his team - who were shorthanded on a Friday evening.

If that weren't enough, John took it a huge step further. During the installation, because of an error on my behalf, the service ran much longer than anticipated, and was looking to be well past business hours. In spite of this, and because John knew that I wanted to have my car track-ready for the weekend, he kept the shop open an extra hour to accommodate me. And not only that, but he himself drove me to another auto supply store in order to exchange the parts that I mistakenly purchased for new ones with the correct fitment.

Again, to reiterate: this man stayed open an extra hour - time spent away from his family - and drove me, a complete stranger, to another parts store, all so he could get me taken care of for the weekend.

I literally could not have reasonably asked for or expected any better service than John himself was able to provide me. God bless this establishment. You'd be extremely hard-pressed to find a better team than John's at Finishline.

Douglas D. T.

Chris, the owner, is a good communicator. First he made an appointment with me so I could get in and out relatively quick, which at the dealer, I have to sit over 1 hour. Chris promptly met me at the scheduled appointment time. It was my intermediate service on my Prius, e.g., fluids, tires. He explained the tire pressure was down on all 4 due to weather. Price was certainly reasonable -- much more than my Toyota Dealer -- Chris was about 40% less. I highly recommend Finishline -- friendly and ethical owner. Fun to be around too.

Dillon D.

They were amazing. I wanted to install the new suspension I bought for my car and install larger tires and wheels along with it. I stopped by to get a quote so they checked my parts, and told me I had the right stuff and they gave me a quote. Chris was very nice and professional. When I called them to make my appointment Chris was able to fit me in the next day. There work was relatively quick and done well. Their prices are reasonable and what I would say are the going rates. Once again they did a great job and I will definitely go back for any other work I need done on my car.

Steve H.

Really enjoyed working with finishline - we dealt with Chris and he was very pleasant. I sent my daughter in for a alignment and was so excited to not get an immediate call from her letting me know that the shop found a bunch is made up work that needs doing immediately!! (that is usually how it goes when I send my girls into a repair shop alone - but not here)

Could we have found a trustworthy auto repair shop - I think so. Chris gained my trust and I will continue to send our business to them, you should too.

Al L.

I'm a "Car Buff" and have consistently serviced my cars myself over the years. However I have reached a point in life where by my time has become more valuable. Finishline Auto Repair is the one shop I can highly recommend. My recommendation is based on servicing not only my car but also all the cars of a ministry for Single Struggling Parents in which I am a volunteer. I serve as their car service representative and take responsibility for interface with Finishline for each and every car they service for us. Finishline is not only reputable and honest, but also has the qualified mechanics that meet up to my standard. The owner, Chris, is a very amiable person, totally trust worthy, and always responsive to the my many detailed technical questions. Just as a note I am a retired mechanical engineer, had a long career in Aerospace, and own 4 cars 2 of which are "show cars".

Fred L.

Below was my review prior to the change in ownership. When John owned the shop, I was 100% confident in bringing my 3 cars in. With the change of ownership I wasn't quite sure what to expect. Now that I have had service on two of my vehicles, I can confidently say, Chris is a diamond in the rough. He is the most honest and sincere person I have met in a very long time. He is a fair and understanding person who appreciates all of his customers. He takes the time not only to understand your car needs, but to understand you. His customer service should be the template that other companies emulate. I always leave with a smile and feel like a better person afterwards. While he is still transitioning into his ownership role, he delivers as promised and communicated with you throughout the process.

I tend to be critical and skeptical of businesses, but Finishline is one place I can go and feel that I get a fair deal from a great person.

If you want to feel confident about your experience, the Finishline and Chris the owner will exceed your expectations.

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I first came here when my s2000 needed a new clutch. I shopped around and found Finish Line from a friend who raved about this place. From my first conversation till now ( over 2 years ) John and his team have by far exceeded my expectations as not only a true professional team but as an operation that operates with core values of honesty, integrity and trustworthiness.

It's nice going to an establishment where I can trust that my car will be taken care of. I always feel like i am getting an honest answer and that i am always provided reasonable options.

This is my home for car service and I had never made that statement before. I would always look for coupons and discounts, but after feeling like a valued customer there is no reason to shop around any longer.

Jeff C. (.

John is the best. He is super trustworthy, thorough, and personable. I used to live near his shop when I began taking my vehicle to him. My Camry was at 80k miles when I first took my car to him. Now it is at 218k miles and running strong. Now I live an hour and a half from his shop but still take my vehicle to him. I have yet to find someone as honest in the vehicle repair business. I will continue taking my vehicle to John's shop as long as he is in business and I live in driving range.

Brian M.

John and his staff have always been trustworthy and great mechanics, too. I can always tell how honest a shop is by how they treat women. John is gracious and caring. He can be trusted to refer you to a reputable specialist (ex: transmission, windshield repair, Smog test, etc.). He is fair is his pricing and dealings. He will keep you car in optimal condition if you follow his advice. Highly recommend this shop! We discovered this 'treasure' of a mechanic about 14 years ago. We have never regretted it.