Get Wet Rentals Service and Repair - Parker, Arizona

MrErrrrc

Tl;Dr: These people are untrustworthy and not only poor but dangerous mechanics.

Chelea and her husband Erik, owners of get wet rentals recently sold me a pontoon boat. They sold it to me as an ugly boat with a great motor. Me not knowing anything about boats and taking them at their word believed I was getting what I paid for. On the test drive it took awhile to get going which she assured me was just from sitting but eventually the boat ran. I've learned much about outboards in the last few weeks. My mechanic tore the carbs apart and it was apparent someone had been in them many times yet never spent the 50 bucks on a rebuild kit. Instead they drilled out and broke the pilot jets and made it run rich enough to blacken a brand new set of plugs in 20 minutes.

They also told me they service it twice a month and the lower unit was brand new which a quick inspection revealed a shiny water pump with every fin broken indicating it was not only old but had been started and ran dry.

$1000 dollars and 5 messages with zero replies later I was out on the lake with my family for half a day. After an hour or 2 I noticed the boat was listing to one side so when we got back to the launch I pulled a plug and drained at least 50 gallons of water out of one pontoon.

Chelsea is a great salesman and extremely personable however after seeing how they wrench and do business I wouldn't let Erik try and fix a lawnmower, let alone anything that your life depends on on the water. I'm sure they have enough legal waivers to cover themselves in the event their equipment hurts someone but considering this boat was a rental I would trust their equipment about as much as I trust them.

Claudia Flores

We were in town for the weekend. And one of our seafood battery decided to take a dump we passed by and seen this location been open Eric was immediately very helpful and got us a battery and was very helpful I also seen he rents out jetskies I say if your in town go to this location and ask for Eric

Paul Scott

Great experience. Shoutout to Shayla and Eric for all their help making sure we had a great experience. Called a couple weeks prior to our arrival to reserve two jet skis, Shayla was very pleasant, patient and helpful on the phone and in person when she got us through the paperwork. Price was very reasonable. We ran the jet skis long and hard and they ran beautifully and fast! We were headed back to return them and my fuel was low so I put in a couple gallons and like a dummy dropped the gas cap into the river! I didn't want to get water in the gas tank so I called Shayla, she sent Eric to pick us up at the gas station. He got there fast and gave us the same excellent customer service Shayla did. Would definitely recommend these guys and will rent there again.

Ace Hilton

Awesome to have work on your seadoo that has been sitting for a while Eric showed the basics how to clean a carb how to change a jet pump and just was a awesome guy to learn how to work on seadoo he had all the parts I needed for my 1997 GTX and over all just awesome people to have work on your seadoo and make sure it’s right. Thank you Erick shayla and Steve for fixing are seadoo

Shane Combs

Thank you so much for your help. I was having trouble with my jet ski running rough I took over they fixed it up and I was out on the water 30 minutes later. Engine was running perfect.

Jill Brown

We had a wonderful experience! They take you right to the boat launch and pick you up after. Super convenient and super friendly!! We will definately use them again! Our family had so much fun!

Joey Collinsworth

Great experience renting 2 waverunners from here. Definitely will be renting from them again. My kids loved the experience.

Pablo Aldaz

Had the best experience had a bad battery and had to replace it. Eric had awesome customer experience very fast and reliable highly recommend this best.