Grand American Tire - Lancaster, California

supertrucker5000

Excellent tire shop. Duke and Ernie have been great. I always get a great deal here. I have purchased at least 6 sets of new tires here. The alignment tech is great also. Free rotations and rebalance with your tires.

Leonard M. S. (.

Duke and his staff are epitome of customer service! They have the BEST prices for top notch quality service! I recommend them for all your auto repair, tires and needs period!! Thanks 🙏🏼 GRAND AMERICAN TIRES!

S.R. H.

Duke is the DUKE of excellent service. I moved away came back & ecstatic this honest, clean, hard working establishment is still thriving! He cares about his work ethic & reputation. Bring him & his staff ham & cheese croissants or donuts! They deserve it! 4 new tires oil change & tune-up! Nobody beats his service or price!

Raphael D.

Very friendly customer service and prompt service. Was able to get my car aligned for a very great price. Would highly recommend these guys

A.K

Best men around to get the job done. From tires, to fixing all my wheel problems. They got me good!!

No non-sense kind of people. Straightforward and great at what they do.

At the same time, they also play! They know how to have fun!

5 stars! God bless 🫡

Teresa P.

Great bunch of guys. The quality and service here are the best around!

Russell R.

I took my truck to the Lancaster Grand American Tire (GAT) to get new tires, shocks, and upper control arms put on.

The truck is a 1995 Dodge 2500 4x4.

The tires and shocks were provided by GAT, I brought the control arms because I could only find one company that makes them cnc bent to clear larger tires without rubbing. I put the lowers on myself.

The upper bolts were difficult to remove so I supplied new bolts and nuts in case the old ones had to be cut out. Ramsey, the service advisor, told me they had to remove the lowers to get to the uppers and would charge an extra hour of labor, I understood, that was fine.

After GAT had the truck a full week I was told it's done. When I arrived (Friday 3/16) the control arms were installed with the bend pushing out so that the tires rubbed even more than stock. When they took off the lowers that I already did they didn't even put them back on the same way. I was asked to take the truck and bring it back next week to be fixed.

Unfortunately I was moving that next week and I did not get the impression they would be able to fix it in time so I took it upon myself to flip all four control arms that weekend. Which I did. Ramsey also told me they had quite a bit of trouble installing them, but I was able to do it with a pair of jack stands and a basic tool kit without trouble...

What I found was disappointing to say the least. The upper control arms had been considerably damaged by what I can only assume was an incompetent mechanic. They had sustained numerous heavy blows from a pointed object leaving the surface heavily pocked. I don't see why this was necessary when a rubber mallet or dead blow hammer would have done the same job of maneuvering the control arm without damaging it. Each control arm also used to have a grease fitting at each end and three out of the four on the uppers were sheared off. I'm surprised that this was not mentioned to me upon delivery of the truck and even more surprised that they were not replaced with new fittings after being broken off. I also found that the nuts I supplied were not used. The drivers side at least had the old flanged nuts which is good, but the passenger side had a regular nut with no flange and no washer. So they seem to have lost enough nuts (at least 6) that they had to dig a couple out of a bucket somewhere, but to use a regular nut without a washer is unprofessional. I would have rather been told and charged the $5 for new nuts that were correct.

I have attached pictures of the control arms how they installed them, and the damage I found when I took them off to flip them over correctly. The last picture on the tailgate shows them with new grease fittings that I had to go buy and install.

They did check the alignment for me after I fixed their botched job. I asked them for a refund for a portion of the labor I paid for, since I didn't get what I paid for, but got nothing.

Pineapple H.

I normally don’t write reviews but when I’m treated with respect and professionalism I like to leave a review. Came in for an alignment, Ernie at the desk greeted me right away. Was told an hour or so, got me out before. He treated every customer the same with manners and respect. His customer service is 10/10, recommending me parts and what to do next so my car can be running A1. Duke was dope as well very attentive at the shop. Will be going here now on. Very honest shop. And thank you got the technician! Steering wheel is straight as an arrow! 😂