Hertz Car Rental - Anchorage - Spenard Road - Anchorage, Alaska

Ryan G

Refused on honor my reservation, new "Alaska Locals" policy requiring a utility bill and proof of full coverage insurance. Not required for tourists. The reservation email only says DL and CC are necessary, no notification of new policy. They left me stranded without a car, had to get a cab to Enterprise. Didn't matter that I have 5-Star status and have previously rented with no issues.

Vijaya Kumar

I’m renting cars in North America for 20 yrs, I was never scammed through a reputable names Hertz/Thrifty. They completely rip you off with the final charge they make through your CC. They don’t email receipt. You need to call them back to get it. I was charged 500USD extra (total rental cost 1500USD for 3 days) and all are hidden fees.

Please pay in cash or get the receipt before you leave the location. As we will be in hurry to drop or get car before or after cruising we may think this is legitimate business like any other Hertz/Thrifty rental locations. But BIG NO.

Sam

WARNING Avoid if possible!!! Very poor customer service! I rented for a week and was given a vehicle that no one looked at before being given to me, a persons notebook of items where in there (birth certificate, job paper work etc.) the car had Warning lights on and I took it back to get a different vehicle. Where customer service was RUDE they double charged the original $25 return fee BECAUSE OF THEIR MISTAKE!!!! And rudely asked didn’t you look at the vehicle before getting it… umm the lady said she unlocked it and I alone went to inspect the outside of vehicle, the inside was locked as I noted on the form!!! Don’t USE them! I even called to talk to manager and left a message NO CALL BACK

Zel

Terrible location. My car was not ready when I came to pick it up, even though I booked in advance. I got no upgrade (President’s circle) and the car had “maintenance required” error the whole time.

Beverlee Pettit

Finally got our turn to have the vehicle crunch repaired but needed a car while it was getting fixed. Good people, car was immaculate clean, quick turn around service with a smile, couldn't ask for more.

Michael J. Chiu

We rented a Standard 2/4 Door
(D) VW Jetta or similar but the lady gave us a mini car that we couldn't even have enough space to put our luggages. And there were so many bigger cars available. Not recommended.

duncan carter

Dont go through this company. The front desk man claimed he knew what he was doing with my insurance policy, they said they would put a $554 hold on my account and never did. I asked for a small car with AWD and I got a 2020 Nissan Pathfinder that was very big. After 5 days, I returned my car they took $400.86 from my account and I had to call my state farm insurance guy and have him call the rental place and the front desk guy George said it was a clerical error yet he was the only guy that out in my info for the rental car. Fast forward to this past wednesday a day after I returned the car, I was told by my insurance that they had overcharged my account and owed me a refund of $320 because of that error. If I hadn't caught this I feel like the rental car place would have let it slide. It's been 3 days and I still haven't gotten a refund. They do NOT know what they are doing at that company, the front desk guy is mentally incompetent and you'll have no accountability taken for whatever happens to your experience. Just go through enterprise or another rental car place.

Igor Levin

Limited variety of car rental.
Not a 100% shuttle service to the ANC airport.