Hertz Car Rental - Brentwood - Ohara Avenue - Brentwood, California

James J.

Had to extend our rental days, additional days cost us a little more per day because of extending from original contract. Kind of a surprise but not that big of a deal, just be aware contract will change. Nice, clean car and staff was very friendly and helpful. All I all, good experience.

Laila H.

Phillip is the reason we always come back to this location! The day after Christmas was one of the busiest times and it was impossible to find a rental anywhere.. I had a reservation but hertz put me on a waitlist till a car was available. There were 4 people on the waitlist ahead of me and we were all waiting with no cars but Phillip did everything in his power to run the front, get returns, manage the waitlist and take care of a line of ten people on his own!! Someone give this man an award.. he’s an army and we need to send backup because Phillip is doing it all. Best customer service I’ve ever received at hertz or any car rental company

Natasha T.

Horrible service and policy.
They close the whole store for lunch which is ridiculous in 2025!
They require a $500 deposit on a $200 BASIC rental.
I would give 0 Stars but Google doesn't allow.

And dear Hertz I'm not interested in a fake apology on this app. If you want to make real changes change your policy and stop inconveniencing your customers by closing your entire store for lunch.

Gail F.

First off I had to wait 5 days before I got a rental.
Then when I returned the car they took 726.00 out of my bank account because they said it smelled like smoke and I don't smoke. They didn't tell me they just took it out of my account.
What a scam.
The staff was rude. I will never go back again

Derek H.

I did read the other reviews and wanted to share my own recent experience. tldr: We rented a car from this location about two weeks ago and was very happy in all aspects with regards to the rental.

While the exact car we had asked for was not available, we were upgraded to better vehicle which was very nice and unexpected. The manager was personable to our family while we cleared the paperwork and very accommodating. We were on our way in no time. This was in the middle of a very difficult move and the professionalism and politeness was so very much appreciated. Will be back and highly recommend this location to others!

Ann A.

I've rented from this location several times and have had a great experience each time. Upon arrival I am greeted by Brittany. She is always pleasant and is very helpful and knowledgeable about cars/suvs. She has always treated me with a smile and acknowledges that I rent from them continuously.

I've always been able to get the type of vehicle I needed and if that vehicle was not available, I get something very similar.

This is why I continue to return to this location. I've rented from other Hertz locations local and out of state, but never have I've met an employee who seems to really love their job.

Jancy G.

Had a rental here then they started adding up a bunch of fees they didn't state. I had to cancel it won't rent from them again these are shady business models.

Christopher V. R.

Phillip and Shayla were awesome - absolutely no complaints with the process of picking up or dropping off. Will definitely be back if the need arises.