Hertz Car Rental - Florence - Florence, Alabama

Hertz Car Rental in Florence, Alabama, is a well-known car rental agency that offers a variety of services to meet your transportation needs. The address of this location is 875 Cox Creek Pkwy, Florence, AL 35630, United States. You can contact them by phone at 2562753313. For more information, you can visit their website at hertz.com.

One of the key features of Hertz Car Rental in Florence is the convenience they offer to their customers. They have on-site services that make it easy for you to pick up and drop off your rental car. Additionally, they offer active military discounts, which is a great way to show appreciation for the men and women who serve our country. Another accessibility feature of this location is the wheelchair-accessible car park and entrance, making it possible for people with disabilities to use their services.

This company has a total of 108 reviews on Google My Business, with an average opinion rating of 2.5/5. While some customers have had positive experiences with Hertz Car Rental in Florence, others have reported issues with the cleanliness of the cars, the customer service, and the pricing. However, it's important to note that each customer's experience may vary, and it's always a good idea to do your own research before choosing a car rental agency.

If you're looking for a reliable car rental agency in Florence, Hertz Car Rental is definitely worth considering. They offer a range of services that cater to different needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz Car Rental has got you covered. Their on-site services, active military discounts, and wheelchair-accessible features make them a convenient and inclusive choice for many customers.

Reviews of Hertz Car Rental - Florence

Kitty Cat

1/5

Wish I had read the reviews. I rented a truck for an extremely important meeting in Birmingham. I showed up and Frank was the most useless customer service person I've ever met. He couldn't find the reservation. Didn't have the truck. I had paid for the car insurance then was told I needed full coverage insurance. If I had full coverage insurance then why would I need to buy theirs. He refused to rent me any vehicle because I wasn't qualified to do so!! Based on the fact I didn't have full coverage insurance of my own. He then became extremely rude basically telling me to leave because He wasn't going to search any longer for my reservation. I called my travel company they called him and he got so upset that I had done so.. Told me I could call anyone I wanted to but he wasn't going to honor the reservation. I have an almost spotless driving record. No where in Hertz policy does it state I need full coverage insurance. Especially when I paid for the plan Hertz offered . Horrible customer service.

Melonie Gillis

1/5

We rented a jeep this weekend to go to the mountains, when we picked it up, it wasn’t clean. Sand in the back of it and it hadn’t been washed! Turned it in and I'm charged a cleaning fee? It wasn’t clean when I got it! When I called, he was so rude and just hung up on me! Hertz can’t do anything because it’s not owned by them!

Shaun Dalton

1/5

Do not do business with this Florence location..I returned a car to this location and he literally told me there was hair in the back floorboard and said he would have to charge me a cleaning fee...I took it next door to the car wash and had to clean it again. It was spotless when I brought it in... other than"hair in the back floorboard". Only hair that was back there were a few strands of my daughters hair, you had to really look to see it. I've rented countless cars and never had an issue like this

Samantha Dalton

1/5

We rented a van that was brand new, black carpet and seats, took it to the beach for 5 days. I am posting photos of the condition when we returned it. He(man working front desk) wanted to charge us a $200 cleaning fee because they are too freaking lazy to run a vacuum. We paid nearly $800 to rent this van and we are scolded because it had a little lint and “hair” REALLY? Do yourself a favor and take your business elsewhere. He is rude and ridiculous. Unprofessional and are looking to up-charge you for anything he can. Scammers! Beware! We read all the terrible reviews but decided to give them the benefit of the doubt. The employee said the van was filthy. Absolutely absurd and I will be filing a complaint to corporate office. Probably going to pocket the charge for having to turn a vacuum on himself.

David Lubs

5/5

My experience was completely the opposite of the bad reviews listed here. I rented through the Hertz phone app for a car the following day, and then immediately called the Cox Creek Parkway facility to verify that they really had the car that I rented online. He said that it was good that I called because they did not have the mid-sized SUV that the app set me up with. He said that he did have a 4-door Toyota Tacoma pickup truck with a bed cover, and it had only 6 something thousand miles on it so it was in very nice condition. That was fine with me, so he allocated it to me. On the phone he went through all of the documentation that I needed to bring.
When I arrived the next day, I opened my State Farm app to show proof of insurance and was surprised to find that the online information was not what I expected. Frank patiently worked with me on several phone calls to State Farm to try to get my insurance evidence. When I could get not satisfaction from State Farm corporate, Frank went a couple of doors down to the local State Farm agent and worked with them to generate a computer report that showed evidence of my insurance. He was fantastic and saved the day for me. Outstanding customer service, completely overachieving!

Jennifer Grutzik

1/5

DO NOT WASTE YOUR TIME!!! Deserves zero stars!!! Will never use this location again! I made a short notice booking reservation and they were unable to accommodate the reservation and I understood. I tried again a month later for a family trip giving a weeks notice this time. Called to confirm the reservation 3 days prior to pick up and it was confirmed it would available, and I also received an email confirmation the night before. However, 3 hours prior to pick up, I received a call saying they could not accommodate the reservation, that the vehicle had been dropped at another location. I asked if I could go get the vehicle at that location as my family leaves the following day for vacation. And was told the location of the vehicle is unknown. The were unable to substitute the vehicle for a different class either. This is very poor business for Hertz and the local office. In short, do not reserve a car with them even with confirmations given unless you have a back up plan!! Will ruin a vacation.

Claire B

5/5

We have rented from this location multiple times and never had any issues. We rent mini vans. The vehicles are always clean and in good condition. We have had great experience with customer service. Always kind and helpful! Definitely recommend using this location.

rochelle belle

1/5

I rented a car from Hertz at 875 Cox Creek in Florence Alabama. The employee was rude and seemed bothered by my questions for clarity on the rental procedure. I rented my car for 2 days and was 2.5 hours late on the return date. The worker told I could be given an hour grace period on my return. However he ended up charging me for a whole day, rather than a 1.5 hours late fee and charged me for filling the car for an extra 2-gallons, when I returned the car full. I called to speak to the supervisor and was told one wasn't available. During the midst of this conversation, I was hung up on. I have never experienced such poor customer service.