Hertz Car Rental - Manteca - East Yosemite Avenue Hle - Manteca, California

Sasha S.

I do not know how this establishment has a rating higher than 1 star. It is absurd and unprofessional for Hertz to list their hours of operation as 8 AM - 5 PM, Monday to Friday and to accept reservations for 8 AM, but do not open their doors until after 8:20 AM such as today. No customer should have to cancel their reservation because of their inability to make scheduled appointments on time due to Hertz's lack of regard for customers. My time is just as valuable as my money, therefore I want to be treated as such.

Mubashir M.

The worst location of Hertz Car Rental Ever Seen... No Communication! No answering the Calls and No Help if need Anything.... They give you different car they promised to Offer.. totally Unprofessional...I am Surprised how are they doing a Business and why they still have 2.9 Ratings.....

jose S.

This place is ridiculous. I had a last minute rental pick up and when I showed up there was a sign that stated 2:25 pm - 3:25 pm out for lunch. I arrived at the Hertz at 2:15 pm. Someone at this Hertz is milking the time and making there own hours. The gentleman at the service shop said they usually advise them when they leave and this time they didn’t. I really hope management sees this. I now have to Uber back to my job.

Toni M.

It's the Friday of Memorial Day weekend, so when I found out my car wasn't going to be ready, I panicked. What rental company will have a car this short of notice AND not be a madhouse? Manteca Hertz! They came highly recommended by my auto shop, and I can see why. Mariam was able to get me into a car & on my way within 30 minutes and she was so nice! I also observed the other associate with two customers and she was very patient and explained everything to them clearly. If you need a rental, save your time and hard earned money, and just go to Hertz.

Alecs B.

What's the point of a reservation, if the car isn't ready for over an hour. Understaffed and yet couldn't offer any support or discount for the inconvenience. The rep pretended to asl her boss and brushed me off.

scott F.

We needed a one way rental on short notice and while Enterprise could not deliver, Hertz could, at a great rate. Never will use anyone else!

Brandon R.

My personal Experience with Hertz was actually very good despite the overwhelming and unwarranted negative reviews that you see online. My Hertz representative was Celina and she did everything she could to get me a rental car 15min before closing. She was successful and I appreciate her hard work. Did I have to wait my turn in line? of course. Was that a problem? Not at all. Unfortunately most people these days lack patience and humility. The moment an entitled customer doesn't get their way they throw a fit like a child
and then get on the internet and leave a ridiculously back review. To all the adults acting like entitled children, grow the hell up! You're embarrassing yourself. To whoever reads this, if you need a rental car you can never go wrong with Celina at Hertz Manteca or Peter if your by the Santa Clara location.

Tracy

I had followed the guidance and recommendations of the associate that helped me with the pick up.

Which on its own was a nuisance but an overall positive experience because they were unable to help me for 20 minutes as they were not ready when I entered (There were no other customers and three employees sitting and chatting about the weekend) when they were able to help me there was no car ready (10 minutes later). When a car was ready for me we discovered it had a flat tire 20-30 minutes later a second car was ready.

Despite all this the associate was professional and answered all my questions and walked me though what was expected of me at drop off and apologized for the delays and double checked the second car to make sure that I would have no issues.

The issue that broke my patience was the drop off process. The associate that helped me was petty of the condition of the vehicle picking it apart and explicitly told me that it was my fault I chose not to pay for the provided insurance as well as that it needed to be washed. (The vehicle had a thin layer of dust on the roof and tailgate).

The associate was rude to me and my wife, petty, and most important of all was unable to answer my questions or hold a conversation about why the vehicle condition was not acceptable.

The associate also ignored me when I asked for her name or to speak with the orginal person I had dealt with when picking up the car.

This encounter has made me hesitant to ever book with hertz again and I have already told my close family to stay away.

Now I tell all of you who read this to the end to stay away as well.