Hertz Car Rental - Montclair - Central Avenue - Montclair, California

Tasha R.

The girls who work there are so nice! They genuinely take an interest in customers and remember you from previous rentals! They will go out of their way to accommodate you and help you and working through insurance is a breeze!

Justin R.

I have had nothing but a good experience renting from here. The cars are clean, and the people are very friendly while making it fast and easy to pickup and return my rentals. Today Torray and Monique made my day by just simply being kind and making things simple.

Erick G.

I needed a car rental last minute and the location that I booked with said they didn’t have the vehicle I needed. So I came into this location, and German who was greeted me, and he took care of me. Great customer service, fast and easy.

Stephanie J.

Worst company to rent a car from! They gave me a car that smelled really bad! The car had been smoked in and smelled like someone smoked 10 packs of cigarettes with all of the windows closed. I sprayed air freshener and even left the windows open. Nothing helped. I returned the vehicle to Ford where my truck was being fixed. Four days later, I receive a call from Hertz saying that there was a nail in the tire and a light indicating it on the rental car's dash. NO THERE WAS NOT! They even stated that there was pet hair in the vehicle. Yes, but not much. They said that they were going to charge me $100 to have it detailed! Seriously?! STAY AWAY FROM THIS PLACE!!!!!

Lizett D.

This place deserves 0 stars. I had issue when I picked up my rental. Manager had me call customer service. Manager left before my issue was resolved and he took the vehicle I was there to pick up for his personal use! The customer service rep on the phone was going to resolve my issue and give me the vehicle but couldn't anymore because the manager took it! Even the rep was in disbelief that the manager did that. He should be fired. i have filed a complaint with hertz directly.

Maggie L.

I recently rented a Tesla Model 3 from Hertz for three months. It was an incredible experience from the rental process from start to finish. I was greeted by a young gentleman, German, who went above and beyond to ensure my first rental process was smooth and efficient. The Tesla Model 3 that I rented out was well-clean and fully charged. It showed that the company took their time in maintaining its vehicles.

I would 100% recommend this place because their top-notch customer service, well-maintained vehicles, and commitment providing a smooth rental process was amazing!

Christian S.

They called me the day of to inform me they didn't have a vehicle within the same class which I reserved online and did not want to waive the price difference of the next size up; they couldn't transfer my reservation or confirmation to another location or communicate with other locations to confirm what is within their possession. Terrible customer service. I assume they are only in business still due to the desperation/necessity of customers.

Shelley K.

I had an amazing experience renting from this location. I had to put my car in the shop for repairs. The manager personally picked me up from the shop and assisted me with picking out a car. I even received a discounted upgrade on a 2023 Mustang . The person who assisted me on checkout was very friendly. The car was very clean. Overall a 10/10 experience