Hertz Car Rental - National City - Sweetwater Road - National City, California

Ali C.

I rented a Tesla online to pick up at the National city location. When I got there they said they couldn’t give me the car because it was damaged. Their solution was for me to go to another location (la Mesa) and pick up a car from there. Really? They should have called me to let me know it wouldn’t be available. They knew the car was damaged and was reserved to pick up at 10am so why not take the time an offer good customer service and call me to let me know. Why Now I’m going to be late to my appointment which is 3 hours away. If this location is the only one close to you and you decide to rent from them. Call them to confirm before you drive there to make sure they have the car you reserved ready for pick up. They won’t call you.

Short story
Had a reservation for 10. Car was not available said i had to go to another location to pick up. They couldn’t pull up the reservation because it was another location so had to star a new reservation which ended up costing more. According to them they couldn’t match the price. One hour and a half later I finally had a car. If you don’t what your plans ruined Call them a couple hours before your pick up time THEY Will NOT CALL YOU.

Eduardo S.

I prepaid/rented a Tesla to try it for a day. Got there, they didn’t have the car because the “person decided to extend their rental”. The solution offered “we’re gonna call around and bring a car in and let you know when it’s available”. Really? What about giving me a heads up an hour before my pick up time so I wouldn’t have to work the logistics of taking time off and getting a ride to get there…?
Call to confirm if you decide to rent here. They won’t call you.

A week laker, upon my wife’s insistence :), we rented a Model 3 and confirmed its existence by phone (it took several attempts but the clerks were nice and helpful). The car was there and the rental went smooth. The guy at the counter was very patient besides being so busy. It changed my impression of the business. I changed my review after this last positive experience. Would go back there after all.

Angie G. (.

Making a reservation at this place is literally pointless. A couple who came after us and thought it was enterprise got upgraded to an SUV when they asked for the “most economic car”…all because they spoke spanish. Yo también hablo español, donde está mi upgrade? Discrimination much? They left the rental place before us. We were given a car with the engine light on and we made it passed the gate onto the stop sign before we noticed. Backed up the car inside the gate and the manager with very poor taste in humor said “what did ya’ll do? Did ya’ll break it?”. We were later told that car was placed in the shop and that it had stopped completely. What if we had driven that car out into the freeway? We were promised 20% off for a smaller replacement car. Upon return, the manager didnt even tell me that he wasn’t able to give me the discount because another discount had already been applied from my company. Didn’t even have the decency to tell me, I had to ask when I got my receipt. Incompetent, unprofessional, and racist. Never renting here ever again. Taking my business to enterprise.

Nayeli A.

Horrible experience. Managers deliver empty promises and offer no customer service. Front desk associate told me to call the office on Friday to renew my bumper to bumper insurance. I called on Friday 3x and nobody answered so I assumed it wouldn’t be renewed but they ended up charging me 6 extra days and my bank account went overdraft. The assistant manager told me she would help me out and write an email to hertz but she never did what she said she would. 0 stars go to enterprise!

Charles J.

Great cars ... Excellent selection for electric cars ... The customer service is great on the inside but they absolutely NEVER EVER EVER answer the phone .... It's either automated or a no-go ! They make you drive to them and that could stress out someone that may have a little question or if the want to extend or something and can't come in at the time ... This may have caused late fees to be applied to someone and could have been avoided if the phone was answered ...

Turkey G.

was waiting on the phone for a long 20 minutes waiting to pick up because i chose them for my rental but no one answered since i left my car in the repair shop won’t and will never chose hertz again they take so long to answer the phone and whenever someone it’s talking in the phone they muffle a lot and it’s hard to understand like they have no energy they sound like they are tired and just not wanting to do their job worst experience ever i will change to enterprise instead of hertz

Gregg F.

I Tried To Rent A Minivan From This Horrible Place. I Went On Line Friday Night & Tried To Use Their Website, It Wouldn't Except My Reservation. I Called The Next Morning @ 9am & Tried Calling To Their Office For About An Hour, No One Picked Up! I Than Used The Reservation Assistant And Booked A Van. I Was Than Prompt To Call A 1 800# & Talked To Someone In The Philippines, He Told Me He Couldn't Book The Van. I Called The Office Again To Confirm My Reservation & No One PickedUp. I Finally Got The Same Guy From The Philippines. I Finally Just Drove Over There And The Lady Was No Help At All, Yeah Because They Had No Vans! Oh Yeah She Called Mission Valley To See If They Had Any Van's & They Wouldn't Answer Either! Yeah She Said Just Go Over There. I Said No Thank You & This Is A Terrible Way To Run A Business! I Went To Enterprises Who Saved My Trip To South Carolina. Thank You Enterprise! Yup Definitely Don't Recommend Hertz!

david R.

DO NOT RENT A CAR HERE! Horrible service, they will make charges to your card more than a month later after returning the car. I called to see into these charges and no one was capable enough to give me a solution. First, you will find yourself trying to talk to someone real over the phone without an option to talk to someone in the store. Once I got to someone there, they were “unable” to see my information, come on, you don’t have my name, email, and driver's license but you do have my card information to make charges? They transfer me to “customer service” where I received no help at all, they hung up on me, and now when I try to call it does not go through. Don’t even bother asking or waiting for your deposit back, it will never go back to your account. Thanks for nothing.