Hertz Car Rental - Oakland - Oakland International Airport (OAK) - Oakland, California

Neville C. J.

My wife has a current issue with a rental from this Hertz location.... They have a number to call but when you press "3" to talk to a on site staff the phone just hangs up. How can you run a business when the people who may have an emergency can even call the staff at this location. That is horrible service. Customers can't even use the most basic communicaiton method to reach this place. That is annoying for customers and unsafe. I will not be renting from this place ever again. The vehicle has a malfunction and the on site staff cant even be reached!

Juan L. M.

Did a reservation online, this place is clean and has great customer service. Check in and get out fast. Our car was clean and comfortable.

Tim H.

Service levels for Hertz has steadily declined at this location. Does not keeps any "luxury vehicles" at this location after was reserved 3 to 4 days ahead. While they supposedly upgraded me the morning ahead of picking up my vehicle they gave me a hybrid vehicle with all electric functions disabled. This was a lowest model of a hybrid vehicle which was a gas only option.

Asked for a different vehicle instead of a fake hybrid and representative belasically forced me to take the vehicle or get a much lesser vehicle (economy class).

Hertz obviously suffering after buying too many Telsas. Used to be the gold standard of car rentals and now just a shadow of itself.

James C.

Don’t have the car you reserved. Then when you want to cancel because they give you something else they say you can’t because you prepaid. What kind of BS is that? Only redeeming quality was the agent that was really nice and understanding. Basically told me never prepay because you’re SOL if you do.

Blue S.

Unorganized. They gaive us a downgraded car without mentioning that, although specifically we reserved the "car class" , not mofel, not color, a week in advance.
We have been here since early morning Sunday

At the doonr, they handed us the key and guess what: downgraded car. Nothing coulf fit in there. Asked them for class of the car we reserved and it is 1:40 min later, no one assisted us.
Huge 2-3 hrs delay added already to our 12 hr planned trip.

Rishika S.

Our car rental experience was smooth from drop off to pick up. The staff was very friendly and helpful. The manager personally drove us back to the terminal in the rental car after we dropped it off. Everything was online so we didn’t have to wait in any lines.

Nick A.

AVOID AT ALL COSTS. INCREDIBLY SHADY AND UNRELIABLE. I booked a car at this hertz and after taking a $30 dollar uber ride to the location to pick up the car was told they had no vehicles available even though I had a reservation. I then had to spend another $30 dollars on an uber ride back home. It was still showing they had cars available, too, when I checked back at home later that day. On top of all that, after I spent $60 on uber rides and wasted several hours they had the audacity to charge me a $15 "no show" fee when I most definitely showed up to pick up a car they didn't have for me even though I had a reservation. Worst rental experience ever.

Gre T.

Very bad customer service. Agent is unpleasant. Will never rent through Hertz anymore.