Hertz Car Rental - Petaluma - Industrial Avenue - Petaluma, California

Madeline M.

I was stuck in a pickle trying to rent a car at Enterprise. So I went to Hertz instead and Bri was amazing and patient and willing to work with us and our circumstances. I would definitely recommend anyone to go Hertz! Thank you!

Tommie W.

Got there for my rental, which was set up 2+ weeks in advance, and they had no cars. Takes 1.5 hours to get there. They tried to call 1 hour in advance to inform me. Budget rental car saved my day. All I got was "sorry, nothing I can do". Not sure why they were still there at the desk.

April L.

I have been renting at this locations for probably decades as I'd often rent cars when I'd be doing trips up mountains that I knew my old car couldn't handle. The staff has always been wonderful but I'd like to give a special shout to BryAnne, one of the management staff, who really went above and beyond for me when I had a ton of questions about different rental options. I am in the midst of the move so was curious about my options for bigger vehicles and was so excited to hear they do cargo vans! I think Hertz is great because they've always been straight up with their rates, I've never had any weird charges, the cars are always clean without any weird chemical smells, and they're QUICK even when there are a bunch of people waiting. I highly recommend this location for your car rental needs! Thank you, BryAnne and staff for making my move easier. I appreciate you all!

eric O.

This is the best Hertz Car Rental location in California in terms of customer service. Brianne & Fernando are amazing and work hard to do a great job.

Maia C.

I booked a car two weeks ago for a work trip I show up and they tell me the car isn’t there. There are two men sitting in office chatting while there’s one woman working and no one is offering to help her. She’s the one that has to manually wash every single car so they give me another car that I didn’t ordered. It’s filthy. There’s food on the console there other peoples trash in the car and they tell me this is the car that I have to take. I’m furious. I will never book with hertz again.

Chilito

Geezus!!! The customer service there is lacking!!! We got an overweight female (did not get her name), who just absolutely kept on talking!!! I arrived at 318pm and did not get to leave with my car til 406pm!!! I was the only one there at first! Like how the heck does it take that long to get a dang rental car? When NONE of that time was spent waiting in line.. it was all spent with her! She was just taking her sweet time, milking the clock I am assuming, and making horrible jokes and stopping her work to make those jokes!
Like lady!!! We had a 22hr drive ahead of us, we just wanted the car! I just wanted to pay, sign, and go. Like I always have in other places.
Aside from her.. our car had no gas. It smelled like cigarrettes. The service light turned on the next day. What the heck?!!!

Besides all that.. there was a dark-skinned man, heavy also, short, who also took his time with his customer, then went outside to take pictures and never returned to help the line that had accumulated after my arrival. Neither of them greeted those customers nor advised them that they would be right with them.
Just HORRIBLE customer service!!!

Bulova S.

I was getting extensive work done on my Jeep GCO, and was referred to this Hertz by the dealership service writer. When I arrived there was only a brief ten minute wait because of other customers in line prior to me. Fernando acknowledged me when I walked in so that I knew he was aware of my arrival. He provided me with a brand new vehicle at a reasonable price and in a timely manner. Fernando was thorough, professional, and considerate in our dealings. Thank you for your excellence!

Yasseen H.

If you driving lyft, do not come to this place to do lyft rental. I come here and they told me that they do not have the car. They did not cancel the reservation. Lyft is worst than them that they said that my problem