Hertz Car Rental - Placentia - Yorba Linda Hle - Placentia, California

Chris M.

I believe this location is a matter of necessity/convenience for many folks, like myself. Unfortunately, I need to rent from this location occasionally. My experiences have never been great, or too bad, until recently.

I had rented a vehicle prior to this visit, and provided a review (to Hertz) of my experience. The vehicle I was given, was not clean, despite having waited 30 minutes for a wash.

I bring this up, because I received call from the branch manager, shortly after submitting my review. Hertz offers an option if you do not want to be contacted regarding you review; I made that selection. Despite this, the branch manager called me and let me know she was not pleased with my review. Really?!?!

I recently had to go back to rent another vehicle. When I arrived, there was a customer who was clearly frustrated. He needed a sepcific vehicle and when the branch manager arrived, she barely acknowledged him.

I asked if I could rent 2 different vehicles on the lot, per the usual, I was told no. Last time it was because the vehicle I wanted needed an oil change that would take "8 hours". This time, it was because both vehicles were "reserved". I have rented from this location over a half a dozen times, and have never been given the vehicle I ask for. Based on my observations of other renters, this seems to be an issue for other patrons who visit this branch.

Getting back to this rental experience, I was given a very small SUV, that was absolutely disgusting on the inside. Considering the experience I just had with the branch manager, I had expected some effort would be put into making sure I was given a clean vehicle. Nope! Despite Covid, I was given a filthy vehicle, with unknown dried liquids splattered throughout. Also had very visible shoe marks all over the seats (please see photos).

If you do not need to rent from this location, I strongly suggest going to another branch, or other car rental company.

Judy L.

Stay far, far away from this loony bin. Very unprofessional and disorganized but the worst of the experience was the lack of communication and information resulting in over double the charges from what I was quoted. I would have been much better off calling Uber.

Pauline

If you're in a pinch, then I would suggest that this is your next best option to get a vehicle. I believe they are open 7 days a week. Go online for best rates. They lady at the fron is friendly, Nat is kind and helpful. And the older lady is very nice. I give the 3 stars because I left an Item and called right away to retrieve it. Upon picking it up, I was missing half of my belongings. One one item from the bag was left. The bag and everything else was taken. I should give it 2 stars for that, but the service was good and I shouldn't have left the bag. Check ALL the compartments!

Bilal T.

This location has improved greatly and the new manager is very professional and friendly. I highly recommend to check them out again if you had a bad experience in the past.

Faisal M.

I had a reservation for long-term business use vehicle employ asking for pay-stubs and not accepting state and federal IDs have three form of IDs

Update: issue has been resolved thanks to Hertz management in Placentia location I've picked up my rental in the afternoon

Steve S.

These guys have always taken excellent care of me when I need a rental. I don't plan on going anywhere else if I'm in the area. Appreciate you guys!

Sarah G.

Car was rented by me for one of our company employees. Paid online for a total of $252.74
We have rented online multiple times before and never had an issue with pre paid vehicles. The employee picking up always needs to present an additional CC for incidentals and that is never an issue.
Upon pickup today at Placentia - Yorba Linda Hle -1350 Yorba Linda Blvd, Placentia, CA US 92870-3833 my employee was turned away from renting as she did not have IN HAND the CC that was used to pay for the vehicle. Her other information all matched and was verified and she had her personal card for incidentals. The employee working for Hertz (name unknown, dressed very unprofessionally in a black sundress with sunflowers on it and an unnecessary amount of cleavage showing) told my employee that there was nothing that could be done to help her. She refused to rent her that vehicle, refused to rent her a different vehicle with her own personal credit card, and refused to cancel our prepaid reservation.
"Looks like you're out of options here. You can try Enterprise down the street."
Now I cannot cancel this reservation because it is past pick up time. This Hertz employee refused a vehicle rental that was paid for and we cannot get our money back. This is absolutely unacceptable. Not only will we never rent from this company again but I staff at this location is rude and should not be serving the public. As far as we are concerned this is theft as we were denied a rental that we had paid for - when this is something that we have done many times in the past.
Do Better

Fiona H.

The worst of the worst! They are rude, and show no interest in customer care! The people working there are absolutely disrespectful. I was overcharged when I went in person. Tried to show her my online booking but she wasn’t interested in looking. Said the difference is documentation fee(I’ve never heard of that in my life. Nor did I read it anywhere when I made the online booking through AAA. Must be something new! So be aware!!! Went to return the car and I guess when I filled it before returning it , it was about 1/16 inch off the 3/4 line. Was going to charge me $31 in gas difference. He gave me the option to fillet so of course I did. Asked how much he thought it would need he said probably about $10. Being the good and patient customer, I took the car put an extra $10 and lo and behold it actually almost filled the tank. Lucky hertz because the customer never gets a refund for the extra gas they fill. I guess I’ll consider that my good deed for the day.
And when I went to pick up the car, they made me wait and extra 15/20mins to clean the car. Please tell me why then did u make a reservation ahead of time. Isn’t that because I need the car at a specific time!!
How about the cleanliness of the office.. don’t even get me started on that! Don’t think that place has ever seen a duster or mop! Yuck!!
Save yourself some disappointment(I’m really putting this nicely) and go elsewhere!
Just wish I could give them a zero!!! Actually a minus would be more accurate.