Hertz Car Rental - Riverside - Indiana Avenue - Riverside, California

Angel H.

If no stars was an option that's what I would give this Hertz location. Bad customer service, lack of inventory for rentals and they try to up sale you on everything. I went there to rent a car for a weekend road trip and the experience was SO terrible that I decided not to rent from them after, left and just drove my own car. It was a waste of time and if you have any other choices don't rent from this location. Most reviews are poor or fair at best, which makes me believe that the work culture at this location is not customer focused. I wish I had read the reviews first.

Amanda S.

Never have had this bad of an experience buying a car as we did today.
Adam purposely left out key information until the very end. When asked why they did not provide this key information earlier he blamed it on us, saying we rushed him. He would not take responsibility for his own actions. As a salesman it is your responsibility to make sure your customers understand your company’s outrageous policies.
I have NEVER had to provide my
physical social security card, a phone bill, a utility bill, bank statements, paystubs, AND a drivers license when all I am doing is handing you a check for the price of the car.

Don’t bother with this place unless you want to waste your time with dishonest, sketchy salesmen.

Marc S.

Horrible customer service, or as I like to say nearly zero skills in doing their job, it's simple, rent cars, treat people like paying customers, knowledge they are even in the room and be friendly. How bad can it be to act professional and simply do your job. I was blown away at how unpersonable they all were, left on brief holds (over 15 minutes) at a later date, the manufacturer is paying the rental because it's a WARRANTY yet they decided to charge my card $291 and weren't supposed to. Smh wow Hertz... also they respond to every review but it's an automated response. They Don't Really Care, they're not going to change their ways

Katya H.

Did not enjoy my experience with Hertz rental short summary dirty car, untrained staff, and understaffed location. I tried the rent to buy program they gave me a car with dirty interior, mysterious liquid exploded on the ceiling, and pitted tires. When I reserved there was never any follow up. When I tried to call to ask if my reservation was still on nobody could help and I was told they would call back around a few hours later. Noone ever called. Several days later someone calls me to ask if I will pick up the car, so I head over and low and behold no one knows how to use the system. At first I felt bad because maybe the person helping me was new. Nope, they had been there 9 months. So I get the car notice the pitted tires take a picture of that and start driving. Later I look up to see the disgusting ceiling. The car itself I didn't like doesn't accelerate much and you can small smoke if you go up too steep a hill ( I don't recommend the Honda H-RV). So suffice to say I didn't want it. I returned the car which took over an hour in line as the place is horribly understaffed. I told the woman the car she gave me was dirty and pointed out the tires. She frowned and handed me my bill. Today was a very expensive lesson to never ever go to hertz car rental or do a rent to buy program.🙁

Katherine H.

Sean and Evan made buying a new-to-me car super fast and easy. They were chill and not pushy, which was delightful. Highly recommend coming here!

Victorious 3.

Walked in and there were two employees gossiping. I didn’t get greeted but they looked at me so I just stood there patiently waiting for them to finish their conversation. Very unprofessional.

Xayvache N.

Gave me a nice Nissan Maxima quick service no line would have given five star but the didn't wash the car as there carwash was broke.

Gina E.

Nick and Ron treated me like a VIP.....upgraded my ride, kept it budget friendly, were quick and so easy. I came early and that was no problem!! I have been renting from enterprise for years......im glad I gave Hertz a try this time......so worth it!!