Hertz Car Rental - San Diego - Clairemont Mesa Boulevard - San Diego, California

Nikko S.

I have never meet a more disrespectful and unprofessional person as the branch manager that is here. I asked for a larger vehicle then what was offered because of a medical issue. She’s showed me what she was going allow me to have, then gave that vehicle to someone else without a word.

The rental was free thanks to the great guys at Rancho Chrysler Jeep Dodge., however we will not be doing business with them ever.

Zeinab A.

I reserved a car through the website and when I arrived here they said we don’t have any cars!

Kingrido

Good Afternoon Community,. I would like express my wonderful experience and fondness of your Customer service representative Jeanne,.

I have observed her her a genuine a care and proper attention she had performed for each and every customer including myself and family during our first time visit.

Kudos to management for hiring the ideal person for such a overwhelming position such as hers.

My suggestion is that she should be properly rewarded for her performance today and be groomed for management.

me K.

NEVER GO TO THIS PLACE. THE EMPLOYEES DO NOT PAY ATTENTION. NOR DOES MANAGEMENT.
By the way-I originally had a full paragraph with five stars for this store with nothing but nice things to say.
BUT now i’m currently in a 4 week battle with this stupid store trying to get over FIVE HUNDRED DOLLARS back into my bank account. someone marked my rental as returned 6 days later not a next day return and I was promised a refund in two weeks and it has now been four. mind you they charged my account OVER A MONTH AFTER I GAVE THEM THE CAR BACK. the manager told me ‘it was simply human error’ which I understand completely but to have messed that up and then lie about giving me a refund is the sketchiest thing i’ve ever seen. I had to call the billing department myself and was told there was never even a refund in process. I’m not months behind on bills and my tuition is late for school- thanks hertz!!!!!!!!!

jennifer A.

Would actually give zero stars if that were an option. Rented a mid-sized sedan, arrived to pick it up and only AFTER charging my card and not saying a word, a full sized SUV was brought around. I told the person that I wasn't comfortable driving such a large vehicle and was told that was all that was available so I canceled the rental but was still charged even though it was entirely the fault of the location. Now, I'm fighting to get my money back. Never using Hertz again.

Annie C.

This hertz location is the worst. I went there to pick up my reserved full size vehicle. The car was dirty and the trunk was full of junk and big industrial tools in the trunk. . I went back and spoke with a girl and requested another car that is in “ready” condition. She wanted me to pay for an upgrade or wait 30 minutes for her to clean up. I told her that I won’t pay for an upgrade for their inability to do get the car ready as per my reserved time. BTW, I am a Hetrz President Cicle status and they didn’t try to make it right for their inability to provide a clean and correct vechicle. The girl at the front desk, is argumentative and rude. When I ask her for her name, She was mean and said i did not say it right because it is hebrew. She finally gave me an another car that is still dirty with 1/2 tank of gas but empty trunk when I tried to call corporate to report them. This location has the worst service and corporate really need to replace them.

Parker F.

Very poor customer service on this one. Arrive 10 minutes before closing, and yes I know that’s a bit late but more than enough time to swipe a credit card, and they deny me from picking up the car that I already reserved weeks in advance. Seems pretty easy to do so, in fact I know it is because I walked over to Enterprise and they took care of me in 5 minutes. Wouldn’t recommend this one as the staff was snooty and not customer friendly.

Michael F.

5 stars for Luka. You never know what you are going to get at Hertz but this experience was excellent. Got better car than we reserved for the same price, added a driver for no extra charge (due to AAA membership) and it was easy to pick up and drop off. Give Luka a raise!