Hertz Car Rental - Tracy - W Larch Road - Tracy, California

Ravi N.

Booked a mid size car on Expedia and was upgraded to a mustang convertible for a one way rental. Car was not delivered with full gas (a pet peeve of mine since I always try to gas up before returning the vehicle to avoid any undesired charges) and the outside was not washed. Hence the 4 star. However the car inside was clean and we had fun driving the convertible. I had Hertz gold plus and the car delivery was quick when it was my turn. Will rent here again.

Jamil G. Z.

Rude, Full of Ego, zeroooo costumer service.
I don't know the name but he was look like latino and their was only one person at a time in their on 29,Jan,2025
around 1:10 pm, this guy with the weird sunglasses is super unprofessional and costumer service is zero0000, i wish i could've reported him to his manager.
He charged me mistakenly and then didn't respond to my questions and when i asked him to drop off the car he said yes but then unprofessionally refused to accept it.
He waisted my 2 hours of time.
This guy had tons of ego 0 percent costumer service.
I went all the way to Pleasanton a guy named james helped me out with my issue.
I hope his manager reach to me so i can report him.

Aaron W.

Fast check out and check in process. The car was very clean and had zero issues. The staff was polite and responsive to questions. Tracy only has 3 rental companies. This is definitely my 1st choice.

Larrolyn F.

From what I can see, there’s only one person who is normally working the counter so there could be a bit of a wait if you are in a hurry. With that said the man who is working with extremely helpful and kind, he explained the process very smoothly, though I wish I asked a few more questions about certain things that I got up charged on that I cannot undo.

tania D.

Horrible Car Rental Place!!! Will never be renting any vehicles from this location or this company in general. I’ve booked a car for 2 weeks and first off I got charged a deposit of $500 twice!!!! And any additional days added were also charged with a deposit
The customer service is awful, NO ONE ANSWERS THE PHONES yet they say they have a “supportive customer service phone number” it really just is a WHOLE SCAM, and suddenly no one at their main offices know anything, suddenly no one knows I purchased a car rental even though my bank statements tell a completely different story!
I have lost over $1,000 dollars in deposit which they “supposedly tell you, you’re deposit IS returned when the vehicle is returned”

As a first time customer of Hertz car rental I will never return. Truly lost and delusional business
Useless Company. IT IS DISGRACEFUL TOO LOOSE SO MUCH MONEY SO MUCH FROM A “PROFESSIONAL COMPANY”!!!

I totally would recommend ENTERPRISE OR TURO FOR ANY CAR RENTALS
DO NOT COME HERE TOTALLY UNPROFESSIONAL!!! IS IT SICKENING!!!!
Would leave 0 stars for this business.

Nick A.

Horrible company, I prepaid for a medium size vehicle and when I showed up they wanted to give me a large size pick up, they couldn't even call me ahead of time to make arrangements and didn't want to give me a refund unless I'd call the 1800 number

Alan J.

Great service from Louis. Good car, fair price. Louis went out of his way to get me the car I wanted

AmirH H.

TERRIBLE customer support ... Will NEVER rent again from Hertz!
The above is a summary and here are the details if you are curious.

Rented a car from Hertz on Monday July 1st for two days, Had booked it through Priceline. The total cost was about $87.

On Wednesday (due date for the return) called Hertz to extend it for another day. The customer service told me they are closed on July 4th and I cannot extend only for one day but it has to be for two days, although I do not need the car. No other option was provided

Eventually, I said screw it, extend it for two days and they told me the extra charge (for only two days) is $189 which is more than 2x what I had booked for the first two days.

Did another reservation on Priceline for the same pickup location and the same car type. It was only $77 compared to $189 I was told for an extension.

Called customer service again asking if I can transfer my contract from the existing one to the new one once my current one expires. The customer service said no, it is our policy. You have to return the car, in person sign the paper work for the next contract and then pick up the same exact car.

Asked if it makes sense and she said "does not look like, but the system does not allow us".

So ended up paying ~2.5x of what I should have and is available on their web-site.

This was not the first bad experience I have been having with Hertz and will never ever again rent from them. If anyone is interested to dig deeper into this my contract number is 171431584

In the response to this review, they mentioned Expedia Pre-Purchased, etc.!!! That is wrong! I have a reservation from Hertz at $77 for the exact two days that they charge my $189 for. Not only bad customer service but LIERS too! That is why I posted my contract number for any third party to go an dig in ...