Hertz Car Rental - Tucson - North Oracle Road - Tucson, Arizona

Robin Spiotto

This was literally the worst car rental experience I've ever had. I arrived earlier than anticipated and walked up to a dark rental office. I called the number posted on the little sign and was told that the person who could help me would be there in 15 minutes.

Over 30 minutes later, a man walked in without so much as a hello. I walked up to him and introduced myself, apologized for being early, etc. He ignored me for another 10 minutes or so as he fumbled around with the computer.

When he finally graced me with a greeting and eye contact, he was nothing but condescending, rude, and difficult. He gave me grief about being early, refused to let me use the credit card that has my husband's name on it (this was the only card I brought and used it successfully for every other aspect of my trip), then he was misinformed about how much deposit would be owed (I had to call my husband to have him move funds around so I could use our debit card).

Then, well after an hour of arriving, he has me walk down to where the car was rather than bringing it to me up the hill. There were several dents and scratches on the car, and while he was taking general pictures of the car with his phone, I took my own because I just do not trust this person at this point.

There were so many points in which this person could have turned this situation around and made it a better experience, but he clearly had no interest. Next time we travel, I'll pay a few more dollars and go to a different rental company. The $100 I saved was NOT WORTH this experience to me.

David

Hertz is the worst rental company to use. Their local phone numbers route to an outdated automated system which will have you speaking to other departments that won't help you, and their supervisors told me they do not ever submit customer feedback or any form of input for corporate to improve things.

Each department is specialized to very specific niches that your needs likely does not fit into, this is by design. Corporate designed this and prevents all employees from providing feedback on it.

The automated phone system does not clearly state what option 5 is, but a good employee will inform you that option 5 is the way to talk to the local staff you're trying to call. The phrasing of the system does not state nor imply option 5 will connect you to the office. Option 5 is something like the following "if you are an insurance company or a local account press 5"

Jeremy Sampson

Only down side is the bankers hours. Great staff.

Gregory Ramirez

Company does not properly staff their locations. Long waits. No one at counter.

Michael Ehrich

Rented and prepaid for a car from the Hertz car rental at the Hilton Hotel in North Tucson for a family funeral. We showed up at the car rental and was told that no one works the Hertz car rental at the current location anymore and that we would have to go an hour away to the airport to rent a car. We Waited 9 weeks before getting reimbursed the money that we paid originally for the car from Hertz at the Hilton in north Tucson. Complete unacceptable.

Yoshi Jbzy

Hertz is trash.

In-Jun Jeong

Kind and helpful

J S