Iron Steed Harley-Davidson - Vacaville, California

Tyler G.

Just got in town from Germany and was met with service above and beyond! Popeye helped get me solid on downloading my bike and charging up from a battery that wouldn’t crank. Another gentleman helped educate me on clearing a code and I was on my way after a quick stop at the parts counter. If you need anything Harley in the area give them a shout. De Oppresso Liber!

gary C.

The whole staff at Iron Steed Harley Davidson top to bottom has been top notch. I purchased a 2023 road glide on March 31st 2024 Im happy with the deal and everthing that went with it. This is the second bike bought there I still have it. Thanks Aubery, Butch, Dexter, and everyone at Iron Steed. From Gary

Trish T.

We’ve been doing this ride for several years and always looked forward to it. Sadly will not do it again. Nor will we do any ride sponsored by this dealership. In years past there have been a lot more participants, raffle prizes, 50/50 drawings in addition to trophies and awards for multiple categories and one winner fir a cute little gnome.

This years was lame! They did none of the things advertised on the run site except the two winning hands and a single winner for tickets to Arizona bike week. They advertised a shot glass and run patch for pre-registering to the first 50 who registered. Upon arrival they were selling them for $15 on top of the $20 registration. It was so unorganized. The girl collecting the money tells you to either fill out your waiver there or where you get the card for your blackjack hand. We stand in line a second time to have the girl handing out the card and shot glasses etc just walk away. She comes back a couple minutes later to say she had to print more waivers even though there were a bunch over at the counter we just left. Then she hands my husband his card and another employee comes up and they engage in a conversation about what’s happening next. After 20 minutes and standing in two lines we finally have the card they could have given us at the register.

There were only two groups. The first group left and about ten minutes later the second group took off. Rather than traveling the back roads in a safe fashion, we are led onto the interstate weaving through traffic and splitting lanes at 80 mph. No map, no itinerary or directions. Just pucker your ass and ride. Oh, and pray. We definitely needed to pray. After deciding we didn’t want to part of the danger with strangers, we pulled off to figure how where we were going. We arrived at the first stop to draw our first card. It was kind of a cool venue with chickens and ducks roaming. We elected to leave and get ahead of everyone else and take a nice ride to our final destination.

We sat down for lunch which was good as always and enjoyed our time with friends. Someone came around with a sign with a QR code to enter the drawing for the Arizona trip. I feel sorry for the poor fool who forgot his phone or had the old style flip. They couldn’t participate.

Everywhere around us we could hear people asking about the raffle tickets for the other drawings. There were also quite a few comments from many about how riding in this run was a dangerous endeavor splitting lanes at a high rate of speed.

Now get this! We asked why there weren’t any raffles and what was our money going for since they were only giving away $200 to the blackjack winners and one entry for the bike trip? The response given was they were told on shirt notice they could no longer do raffles because it was considered gambling. Okay, so if you knew you weren’t doing drawings, there was no gnome and we had to buy our own lunch what were they doing with the remainder of the money collected? They said it was going to pay $8,000 for the demo truck to come to the dealership so we could test ride the new 2025s. WTF? Isn’t that the cost of doing business? At least be transparent and let people know how the entry fee is being spent so they can choose whether or not the want to contribute. Instead you made folks feel like chumps. At least we had a nice meal with friends.

Armando R.

9-26-24 update
My uncle purchased an oil filter and got the wrong one. Lives in Dixon. Called Danielle and informed her. Uncle went back, got charged $2.00, and $5.00 for paper funnels. He said the parts guy said “ma bad.” Some things never change I guess.

9-6-24 update
Danielle (parts manager) called me yesterday and we spoke today. She was kind and assured me that they are addressing this and will be a focus moving forward. Thank you Danielle.

9-5-24
This review is for the parts department only, since the retail clothes and sales department are pretty cool and friendly.

Every time I give the parts department another chance I get disappointed. Today, I took a battery back and got less than what Dan quoted me, which is ok since it’s a few dollars. Then I picked up a can of wax, which says 10.99, he charged more.

I asked, why more and Dan said “it’s what it says in the computer.” But it says 10.99 on the can so it’s a mistake and he just repeated himself. I get that we all go through rough times and maybe Dan is having a bad day so I lifted him up to our lord Jesus Christ and prayed for breakthrough since he was pretty rude.

At any rate, seems like they might need help in parts because no matter who is there, is always in a super bad mood. I’m thinking that department is probably overwhelmed and over worked.

People spend way too much money in parts to be leaving there with a bad feeling and a sense that they got ripped off. Be clear with pricing, it is what it is and people will pay it. Just have some integrity.

I’ve made the trip to Sacramento for parts just to avoid precisely what happened today.

I hope there’s some changes made because you serve a pretty awesome community of people here in Vacaville who deserve much better treatment.

Thank you and God bless.

Chaz

Fantastic place and staff/people. I walked in with my parents never expecting to walk out owning a bike. But they had just gotten in a 2003 Sportster XL1200C and I fell in love with the bike. Everyone there made it super easy and there was no pressure at all into seeing what we could make work. Kenny the sales guy that helped me was awesome. Looking forward to a continued relationship with Iron Steed and the people there and putting many miles on my first bike.

Peter

Stopped by there this past Saturday to look at one of their new 2024 Heritages. I was actually helped by Thomas R in the parts dept. but he was nice enough to hold the front end for me while I was sitting on it. Sitting on the bike with my feet planted on the ground it felt really natural and I loved it however due to a hip issue I was unable to lift my right leg onto the floor board. He was able to relate to my ortho issue and offered up several possible solutions that could possibly help solve it. Unfortunately they did not have any seats in stock for the Heritage to try out.

Again thank you Thomas!

Patric

This place is amazing. great selection of bikes and accessories. Knowledgeable staff, nice layout with solid ADA standards. Gave me some great advice and have heard that the service dept. is A-1.

C. K.

Perfect customer service from staff, larissa was awesome did an outstanding job, didn’t get the classic “run around” you get at most dealers. Love my new 23 FXLRS