Jan's Towing Inc - Azusa, California

Louis C.

they have a monopoly in downtown covina. the lobby only accepts one person at a time as if covid restrictions were still in full effect. if you have an elderly parent they will kick you out of their lobby even though they have a seating area so you're unable to listen to what's being said. i'd have given this place 5 stars if the lady had not hung up on me when i was asking if i could provide a copy of the registration or picture of said registration.

jan will NOT accept a copy of reg. you're forced to go to the dmv if you have a COPY of the registration even though it clearly states you may use a FACSIMILE of the registration, keep it in the car, and even provide to a peace officer, but it's not good enough for these crooks. old white grey haired lady with glasses English must not be her first language.

the lady that hung up 0 stars
old decrepit grey haired white lady with glasses 0 stars

she's taken so many calls she's lost a bit of her humanity. it's extremely sad i hope she's not Jan herself because if that's her then shame on your outdated policies. wake up its a new era make it easier to move on with your life and have better manners on the phone.

the initial lady that answers the phone was courteous throughout but whomever she transferred me to absolutely terrible 0 stars. i hadn't even raised my voice she just read some script and hung up without allowing follow up questions while having our vehicle in their possession and still taking $370 out of our pocket.

this review has ZERO to do about the money or the fact that they were hired to do their job. if we were parked without proper permit displayed fine no worries. while i wasn't happy about it i wasn't upset until i was hung up on and then arrived and was kicked out of the lobby just put cherry on top and all bets of niceties are off the table. someone will eventually follow you home ladies 🙁

keep treating people that way i guess it's been working for for years. listen, i've had multiple vehicles towed and totaled in the past 30 years and in the past 10 years four vehicles. they all accepted an email or faxed copy of registration, title, and driver license, but not dear old Jan's. They all allowed customers in their lobby, but not Jan's! None of them hung up, but Jan's sure did!

oh and the best part... the employees park in front and then block the exit so you're forced to park on the street. the problem is so are all their trucks so you have to park farther away and walk while still being forced to pay them. absolutely ZERO thought toward the people they've towed. make your employees park on the street like a regular business. i can't even make this up it's like a tow yard and all the 20 minute parking is taken by their trucks. i was there for more than 20 minutes and guess what they themselves are violating the 20 minute green parking in front with their tow trucks but who's going to tow them? Absolutely corrupt you tow people for violating parking rules yet leave your own trucks parked in slots designated for short term parking.

Stop acting like you're being bothered while taking $370 of peoples money. Oh and to further add to my claim of their terrible service, they have a sign in their lobby stating no recording.... you can't claim it's for customer privacy since you allow ONE person in the lobby at a time, so that must mean you're ashamed of how you treat customers in your lobby and don't want it taped or you would be proud to allow any recordings of how you interact with customers.

Times are changing maybe it's time to take a good hard look at your current business practices because the days of "if it ain't broke den let's not fix it mah" are over. it's 2025 Jan shape up that old lady and tell whomever feels empowered to hang up on someone that's not rude or treating them badly to not feel so empowered and emboldened to hang up on people. it's okay to have questions it's not okay to hang up on people.

if youve read this far start recording their tow trucks parked in the green longer than 20 minutes they need to be towed.

F Y.

I want to give a huge shoutout to the tow truck driver, Eddie, who helped me this Sat! His friendly attitude and attention to detail were exceptional. He took the time to keep me updated every step of the way, ensuring I felt completely at ease. It was clear he genuinely cared about doing the job right, and his professionalism was unmatched.

It’s rare to meet someone so responsible and dedicated to their work. He turned what could have been a stressful experience into a smooth and reassuring one. Hands down the best roadside assistance driver I’ve ever encountered—thank you for going above and beyond!

sandra W.

Just left Jan's Towing in Azusa that has a Contract with Covina Police. My mother car was tow there after a hit and run accident. She spend the previous night in the emergency with injuries. While at this Jan's Towing the employees(females in the office) rude and cursing at us. Yes, we curse back. I the daughter witness the female employee that curse us park in a red zone and fire hydrant which I took pictures of. She told where I was parked in front of the entrance is for employees only. She wasn't parked there and no employees parking sign. She also told me to move my truck regardless of being blocked in. Totally unprofessional! So if you take look at my truck and them in their cameras they are completely wrong!

Jennifer S.

HORRIBLE. The service provided by John was one of the worst experience I've had. I had call because Monrovia Collission Center had recommended them to me. When I call Jan's Towing John answer, I asked a couple questions regarding their services. He asked me a couple of questions after that he started being rude making remarks. He hung up on me. I call back and said can I speak to your manager I don't want to speak to you. He reply back by saying I could call back tomorrow morning. That's when I ask him for his name which at that moment he refuse. After the 3rd time of asking him he gave me John. Horrible service John needs to be retrained. You don't speak to customers that way.

Chris A.

I just wanted to thank Eddie for my fantastic experience. He had great customer care and made my ‘whatever’ experience (I was towing my car through AAA to my mechanic) into a better one. It was quick, easy, and I knew my car was in good hands and it went about 35 miles. He is a super cool guy who is great at his trade. Thank you Eddie!

Thomas P.

HORRIBLE customer service. Came in to sign a release form for our insurance company, which was legally required and they refused to help us. We had to call the police on them to force them to give us the release form. To add context, they have a one person policy for privacy reasons so even if you're married, they won't allow you to stay in the lobby, they make you go outside. I resisted it at first but obliged and walked out. A few seconds later, my wife walked out because they didn't like my attitude on the way out the door. You don't need to like my attitude, this isn't a restaurant. This is a legal form YOU are requiring us to sign for a very important matter. This is why I obliged. I didn't personally attack anyone physically or verbally on the way out. To top it off, once the form was signed, they REFUSED to allow me to assist my wife in gathering the belongings in our vehicle, even though the policy only pertaining to the lobby. Basically, they are overzealous, power-hungry staff who want to wield their power and make your situation even more horrible. If any of my vehicles need a tow and Jan's is my only option, I'll push it myself.

Cedric C.

Henry provided great service when my car wouldn’t start because of a starter issue. We had a tow truck coming, but he said he’d take a look anyway. He whipped the car into shape on the spot, and I was able to drive it home. Didn’t need to tow it.

Jared P.

Predators. Bring a lawyer to your first contact, if you know what's good for you.

These clowns towed me from an unmarked (not illegal) space, then put up brand new "No Parking" signs after my vehicle was moved. They claimed it was abandoned, but was only parked - with tenants permission - for 24 hours, not 6 days as the statue requires. They use spotters, initiating tows without proper authority; pure predatory towing.

Their business model is to take advantage of grey areas; to overcharge, delay, mislead, and refuse to participate. They have no problem completely lying to you about even anything they can; with only 1 person at a time in their lobby, they engineer situations where you can't hold them accountable to anything they say. If you have a case, they block your phone number. You can go to the towing commission.... Meanwhile, they happily squat on our cash, knowing they'll only have to meet 1% of their victims in small claims, probably years and years after the offense.

Record them, or bring a lawyer.