Jeeps R Us - Laguna Beach, California

Sheldon W.

In short: I highly recommend JRU for Jeep service and repairs!

In March 2023 I decided to purchase a Jeep CJ7 from these guys (in pretty rough shape), and also had them do major mechanical work to get it driving safely and reliably. They finished in September 2024, which was longer than I was expecting, but overall I have been very pleased with the work done. Some of the work done included new steering and brake components, suspension and shocks, windshield and windshield frame, new fluids all around, almost all of the engine components, and upgrades such as a fuel injection kit and HEI distributor. MUCH more was completed beyond this list but safe to say they did a LOT, and I was well informed throughout the whole process. They helped with passing the Jeep through smog and I have driven it roughly 500 miles with no issues the past few months. I definitely recommend checking this shop out if you need any mechanical work done, especially on an older Jeep.

G B.

I went in hoping I could leave my Scout with them to dial in the tuning and get it ready for smog. Abel came out and in about 5 minutes he diagnosed the issues and about 10 minutes later my truck was running perfect. He said I can leave my truck, but after he checked everything, there was no need to. Top notch mechanic who knows these old machines - cheers to Abel!

jason A.

This shop is amazing! Dave and Abel were so helpful with getting some items taken care of before I shipped my Jeep home and also honest on a couple of things that could wait. Dave followed up with me a couple of times via text just to check in and how I was enjoying my TJ. I would highly recommend this shop to work on your Jeep. If I lived here I would most def be a regular even if it’s to drop in to say hi!

Doug F.

These guys who I have never met, my son owns a Jeep and lives in California, I live in Ohio and call to see if they come help, they handled all the repairs even offering to pick him up at the rental office. Kept my son informed & also me in Ohio about the repairs needed. GREAT WORK!!!

Frank S.

Customer service is trash. The customer service department should understand that emails often go directly into a Spam folder and the customer has ZERO knowledge that this happens. Customers provide phone numbers when the order is placed, it's not hard to pick up a phone and call the customer if the email does not get a response.
I prefer to text people but if I don't get a response I call people.
Shop somewhere else even if it's costs a few dollars more, I know I will.

Craig N.

I was in a bind the day after Christmas - I had a cabin in Big Bear and was in the process of picking up two of my kids from the airport - the plan was to take them to Big Bear to ski. The night before - a weld broke and lost one of my shocks. I called one jeep repair company and they basically laughed and said its not repairable unless you order new parts. When i got to Jeep R Us I talked with Abel...a very nice guy -- said i think I can help you out. We had to do a couple minor modifications --- but Abel fixed it! And the cost was almost close to free.. 🙂 A great guy with a great smile....thanks for saving the day Abel! I totally recommend them!

Alex D.

Nightmare Auto Repair Experience 10+ weeks at the shop for minor work (Smog prep/test & install a few cosmetic things), I had the feeling they were bilking me, not getting anywhere with the repairs and hitting me up every update with another expense that wasn't originally planned. Completely frustrated with service, I went and pulled vehicle and paid invoice. Afterwards confirmed with mechanic that some of the invoiced charges were not completed, and parts they charged me for were not replaced. I asked for all parts they repaired/replaced and they were unable to provide. They also lost several parts I had brought in for them to replace. Fairly confident that they had purposely misled me, committed fraud and lost my property, all in an effort to bilk me for as much money as they thought they could. Compliant filed with CA BAR and BBB, consumers be warned, avoid this place like the plague.

Shawna M.

Bought a brand new Jeep and went to take it to them on Saturday and they were closed even though the website says their open on Saturday's and the sign on the door says their open Saturday's but the yard guy said no one was there to help us and that their NEVER open on the weekends. We fought through 2 hours of traffic for nothing! Went to Rebel Off Road instead and got amazing service! Y'all lost 3 major sales that day! 2 other families were there too looking to buy. Fix your posted hours! We traveled a long way for nothing!