Jim Burke Ford - Bakersfield, California

Peter F.

I've had a few different experiences, from sales, to service, to the parts department over the last 10 years. My most recent visit for routine service to get an oil change and a simple camera recall turned out pretty bad. Upfront, the service advisor and treatment was absolutely great, I really like how they can provide you Lyft ride and pick up to suit your needs while waiting for the car. I think that's really awesome, when I purchased this van it was also super easy, I left a 5 star review for that. The concerning part about my most recent recall and service visit was that doing the recall they determined that there was another problem, possibly the module, producing the same error with the camera system that they couldn't rectify on the day and needed to schedule new appointment, I'm generally OK with that, but it sort of adds to the total story.

The real problem was that I also got an oil change done and a tire rotation, I very much appreciate that this is part of combining services, but immediately upon leaving the tire light came on, when I waited for it to go off after a few miles it didn't. So I restarted the car and the check the tire pressures to which they were all about 20 psi below recommended rating (photo, also these are E rated so 80PSI is correct...not 49). I'm not sure how that happened because the tire light was not on before I went in, but somehow, after the rotation tire PSI dropped almost 20 each. The most concerning thing is that I got the oil change done also and a few miles after the tire light, the engine light came on, so I checked a few different diagnostic things with the app, and it mentioned about the oil change, so I went through the same process of turning the car off and driving a few more miles until I pop the hood to find the problem. There is *no* oil cap and oil has spilt over the top valve covers, engine bay, and electrical connections, I live off of dirt road so there's always a lot of dust and I'm a little afraid that we've incorporated dust and grime now into the engine. I did call and let them know in two different ways but so far no contact back, I guess I'll wait for my next service on the 10th to fix the camera, I was able to purchase a temporary universal cover that kind of fits at O'Reilly. So my take away from this appointment was I went in for a Ford recall and came out without the recall issue being fixed and less PSI in my tires and now less oil in my engine with the potential for engine damage, I think I may have created a bigger problem.

Claire C.

Jim Burke downtown’s Quick Lane is great. They get you in and out as scheduled, review everything with you, and offer a comfortable waiting area. Staff are professional and friendly. Everyone in their service department is great which is important because you will be dealing with them over the life of your vehicle. No complaints here. Keep it up everyone!

Mary L.

Marissa was awesome. She showed me a variety of cars to meet my criteria, showed me what each would entail so I could make an informed decision, and never pressured me. She helped make the whole process easier. I felt completely comfortable and confident in my decision. I love my car. Thank you Marissa!

Reid M.

The clerk at the front desk was friendly & efficient. Thursday mornings are a good time to get service. The clerk indicated it is one of the least busy days. My service only took about 45 minutes.

Chuck S.

Jim Burke Ford on Oak St was awesome and honest.
On top of the great service I thought I needed new truck tires and was ready to hand over $1200.00 for them, when I asked for their advice they informed me to wait, my existing tires had more miles left. The person handling my affairs, Gabriella was courteous and very professional, they are the best !

Jan U. B.

Yesenia was my customer service representative. She was attentive, friendly and reminded me of my appointment the day before and morning of. I am always happy with the outcome of the service.

Daniel R.

Gabby, the receptionist, was very nice, funny, and helpful. The tech was able to take care of my a/c real quick, so what could have take a few hours, only took a couple. Vendors, free coffee, and bottle of water made my stay comfortable. Highly recommend oak st. for fast and easy service. Thank you.

jesse C.

I was a disappointed with the service I received. I spent a bunch of money on an 2024 F250.which I’m really happy with, And a bunch of more money on a “premium” service maintenance plan. When I arrived early for my appointment I was asked if I was going to want to pick up the truck the same day. Really it was 12:15 pm and all I was getting was an oil change and tire rotation.

Also less prestigious car dealerships offer car washes with a service. I know I’m nit picking but when I got home I noticed a drip of oil on my passenger side fender. Come on do better please. My service advisor was great he took time to answer my questions and I’m sorry to post a negative review attached to him but I was really disappointed and now I feel stuck because I paid for this service plan. Hopefully this is just a one off.