Kinto Share - Culver City, California

Tracy G.

Do not use this company, I returned the car late and they charged me $160. Horrible customer service! Every other car rental agency will only charge you by the hour if your late, not Kinto!

Nikolay ?. N.

I wish I could have pay attention on the reviews. Sadly I didn’t and experienced myself
I don’t know how they are surviving in this competitive market. Seriously if you have some respect for yourself then don’t even look into this company
There is a reason customer service ppl hiding behind text messages only otherwise if they had a counter their asses would whipped so many times.

T- B.

Their rentals are already the most expensive in the market & to make matters worse they will charge you for going over 200 miles per day on a 7 day rental. A majority of the money you make will go right back to them once you return the vehicle. They don't require a deposit but in the end your better off paying a deposit with Avis or Hertz for unlimited Miles. If you make $1100 a week you will wind up giving them $600. Terrible

Mustafa A.

This is the worse choice I have ever made to rent from them. They don't let you know that all cars have limited mileage, until you will find out by yourself later. While other companies offer you unlimited mileage on the car. Also the company don't have tolls tags/devices on the car so you will be charged unexpected high amount every time you’re going to use the toll roads. Lastly the handling was extremely difficult, there is no physical employees that can help you to locate the cars or to assist you with accessing it. You will not be provided a physical key, it’s all handled in their app with make is hard to lock and unlock the car sometimes especially if you’re hands are busy any you can’t use your phone. Overall, my experience was horrible and I don’t wish for anyone to go through the same issue. Try to avoid renting from them!!!!

Daydo S.

I just don’t understand why companies like this want to make money but don’t want to spend money. I’ve driven three cars with them and gradually found out the cars may not be frequently maintained. The first car I got failed within a day.

The second car needed an oil change and new tires within the second week. And the third car I picked up; soon as I turned the engine on the car did “maintenance needed”. Customer agent says return the car but never refund or exchange. Whats the point of exchanging anyway when there’s a good chance I’ll end up with a dysfunctional car?

The system is designed to leave every user liable for anything regarding the cars condition and functioning. When you pick up the car you have to report its condition. Whatever you report will fall on the previous driver. If you don’t report you will be responsible for any damage or maintenance work.

Almost all the cars I believe are over 100k miles so they have wear internally and some externally.

For the three cars I rented, the wheels were never aligned or maintained. They all had random friction while driving, felt loose; and on multiple occasions the cars skid on hills if I’m stopped in traffic on a hill. I drive mostly around Pasadena and north Hollywood.
It was a nightmare getting caught in a full stop on a hill because I know soon as I take my foot off the break the car would roll back and screech while I hit gas. I would pray no one was tailgating me. Fortunately I was only doing deliveries because having passengers would’ve embarrassed me and probably got me bad ratings.

Then there’s the virtual locking and unlocking of the car. You are out of luck if you get off work or your phone just randomly dies. You won’t be able to get in the car unless you can find some way to reach them, which I’m sure would take a bit of time.
It happened to me before after completing a shop and pay order my phone died right before I got to the car. Fortunately the phone powered back on for 30 seconds as dying iPhones usually do, and I frantically found the app and unlocked the car.
My advice; walk with a portable charger.

Things I love about kinto is that some of the cars are tinted and I can pick up without going to a counter.

It may work out for a one or two day use, but I would not recommend for long term rentals over a week.

Alma C.

I noticed tire was low so I called Kinto and I was advised not to drive it but kinto wanted me to drive an hour away with the danger of tire might explode on the freeway. So I decided to pay out of pocket. I was told I would NOT get reimbursed and on top of that another tire was ready to explode also. So two tires got replaced and it's outta my pocket. Kinto rented out this car to me with 2 bad tires

Charles G. J.

I signed up to use Kinto for my rideshare, rental company.
Three weeks later, they were still not complete with my review process. Five times I had to upload a selfie, holding my identification.
After the fifth time, I contacted Support and they advised me that they were having a problem with my photo. Either they could not read the identification, or one little corner may have been cut off in my photo. In my opinion, this would’ve been very helpful to know the previous four times. Instead of just saying that I needed to upload I needed to upload.once again, in my opinion, this company is not worth the aggravation.
After speaking with the support agent, I uploaded another sixth photo and it was denied as well wow! My full-time job I provide a selfie with my identification to get security clearances into highly secure areas, with less problems

Jon S.

This company does not care if you crash burning, die with paid passengers in the vehicle. They just rented me a car with no horn. I got to learn that high speed with a truck coming at me. They did offer me eight dollars for what they continuously referred to as my inconvenience.. They cost you more than you earn with their nonexistent service and maintenance.

By the way, turns out they’re a fully owned front for Toyota. They absolutely have the resources to do the right thing but pretend to be a small startup with no phone based customer service or physical office.