Marin Speed Shop - San Rafael, California

gordon P.

I have been a customer with Marin Speed Shop for many years. I have purchased several Triumph motorcycles from Issa, the general manager, and all the sales staff. I get great service, great deals and have never been dissatisfied. I also want to commend the parts and service staff for their great work. James and company have always given me great personal service. I was offered a bike I was looking for from a competitor, but I told them I will only buy from the Marin Speed Shop.

I just got another bike and I am sure more in the near future. They are the best M/C dealer in the Bay Area.

Gordon
Sonoma, CA.

Warranty D.

Great shop. Great selection of new and used. Never felt rushed or pushed into buying anything. Bryan was great and honest. Stayed late and went out of his way to make sure I was taken care of. Charley was also great on the finance side and was able to clear up a small issue without any problem at all.
All the fear of going to a “Ducati” dealer went out the window within minutes. I recommended them to my neighbor and he went a purchased a bike also. First time rider and is very happy with his purchase.

Jonathan L.

Alex and the team are awesome! We came in early as we live far away but there were no issues getting to talk to him early. Never felt pressured at all during our visit and I was able to secure my first ride. I highly recommend them for the chill laid back feel and the aesthetic of this shop. Plus it's in a great location if you want to check out the area. Great job guys keep it up!

Eluña A.

This dealership is one of the best I have been to while in search of my perfect bike over the last 7 years. Every person I interacted with was helpful, encouraging, supportive, and friendly.

They spent so much time going over various bike options and riding gear with me - they even took me out on a personal test ride and offered me gear they were no longer using! I have never had such a quality experience at a dealership before. As a tiny queer woman, I am especially thankful for how I was included and most specifically, not condescended to in any way. I will recommend my friends to this dealership in the future and will be coming back just to hang out with them again.

Highly recommend this team and dealership.

Eddie S.

The entire team at marin speed shop are fantastic! Knowledgeable, personable and have a great selection of bikes. The service doesn't end after you ride off, they have the best service department! Highly recommend.

Wesley O.

I drove 5 hours to pick up my Vespa and it was worth it! Not only do they carry bikes not found at most places, but their service was stellar. They showed me the features on my bike, went over basic safety, and were very kind and helpful throughout the process of purchasing my bike. Thanks again!

Ryan S.

3/20/2024 update: The Manager, Issa, upon reading my initial scathing review had the courtesy to contact me and inform me that he was very concerned with the review and caught off guard in regards to my purchase experience. Issa felt that it didn’t meet his standards and expectations for what a proper buying experience should be, especially with pre owned vehicle. He personally saw to it that his parts and service team ordered the exact parts that were damaged by Marin Speed Shop. I’m proud to say that the parts have come in, match, and restored the motorcycle to the condition it should’ve been when I originally purchased back in late 2022. I do highly recommend Marin Speed Shop/Hattar Motorsports also based on their honesty and accountability. Perhaps one day I will pick up a future Ducati or Triumph motorcycle next time I’m in the area. I also recommend that if there are ANY issues in regards to sales or service that cannot be resolved with non management staff, take it up with Issa and he’ll see to it everything gets sorted.

Original review:
Horrible customer service follow through! I purchased a pre owned 2020 Ninja 1000SX from them November 2022. The salesman disclosed to me that their service technician crashed the bike during a test ride after prepping it for sale. I understood that the left side fairings were rashed with road damage and that they “ordered” a replacement for said damaged piece. I was okay proceeding with the purchase as their contract was that they owed me a new left side fairing. I have tried following through, when time permitted, to see if my replacement fairing had arrived so they can fix what Marin Speed Shop had damaged. I kept getting the run around that it was “back ordered and will call when it arrives.” Well guess what?!!! It’s been 14 months and it still hasn’t arrived!!! I’m beyond pissed! I DO NOT RECOMMEND BUYING A VEHICLE OR DOING ANY FUTURE PURCHASES FROM THEM! They only care about selling their high end new Ducatis and Triumphs and will leave anybody who spends less than $30000 out to dry!!!

Chuck K.

Marin Speed Shop really took care of me during my purchase process and maintenance of my brand new Triumph 2024 Speed Twin 1200. They found a nail in my tiring during the routine maintenance with their detailed checking of the bike while in their care. Thanks to them recommending the tire guarantee plan, they ordered and installed a replacement at no cost, and kindly letting me use a loaner bike for a few days until completed. Thanks to Issa and all the crew!