Menlo Atherton Auto Repair - Menlo Park, California

Arlan A.

This place embodies Old school Values of Genuine and Excellent Customer Service. No wonder their business is booming! Came in with emergency needs provided unparalleled accommodations, understanding and honesty felt from beginning to end. Kudos to Anthony for going above and beyond!The world needs more establishments like this one!

Anne W.

Fantastic!! The service was great! Quick and efficient. I got a same-day appointment. The technicians were friendly and knowledgeable. When I came in for a smog check, they also took care of the air in my tires without me asking.

지희이

This summer was my first visit to Menlo Atherton Car Repair. It was an emergency as a warning light came on my dashboard, and I arrived without an appointment. Typically, they don't accept walk-ins, but a kind gentleman—an older staff member—asked his team to assist me due to the urgent situation. Everything was resolved within 10 minutes, and to my surprise, they didn’t charge me a dime. I was deeply touched by their kindness.

I had read the great reviews about this shop, and now I understand why. It wasn’t just about the money; I truly felt they cared about my safety. I even learned during our conversation that Stanford University's vehicles are among their clients, which gave me even more confidence in their work.

Fast forward to now—I’m preparing for a road trip to the Grand Canyon. Despite many car repair shops being closer to me, I chose to return to Menlo Atherton Car Repair because of the trust they built during my first visit. As a foreign Asian student who’s been in the U.S. for only two years, I don’t have much money and my English isn’t perfect. It’s easy for someone like me to be taken advantage of, but I believed this shop was different.

This time, I had mixed feelings. I drive a car with less than 30,000 miles, so when they recommended the replacement of all four tires, I thought it was too soon. However, after speaking with Steven, I understood their genuine concern for my safety. Steven patiently explained everything and helped me choose tires that fit my budget, even sharing discount options I wouldn’t have known otherwise. He could have easily pushed me to spend more, but instead, he showed real care. For that, I’m truly grateful.

My second memorable experience came when I went to pick up my car. On my way, I was riding a scooter on campus, but the battery unexpectedly died, leaving me stranded. I knew the shop closed at 6 PM, and without a working phone, I couldn’t let them know I’d be late. I ran as fast as I could, but I arrived 15 minutes after closing time. It was dark, rainy, and I was feeling both fear and guilt. Seeing the lights still on at Menlo Atherton Car Repair gave me such relief—until I tripped and fell just before reaching the door. My knees are still scraped, and my left ankle hurts from the fall.

Despite my tardiness, Ryan and his team were still waiting for me. When I apologized profusely, they responded with kindness and reassurance. Their warm words comforted me, and I could sense their sincerity. That night, even after what could have been a frustrating delay for them, Ryan treated me with genuine compassion and care.

If I could, I’d give Ryan and his team five stars just for their patience and kindness. Ryan, thank you so much for everything!

Trust is the most important factor when choosing a car repair shop. Knowing I wasn’t overcharged and that my safety and happiness were prioritized—just like they would for a friend or family member—makes me want to keep coming back. Menlo Atherton Car Repair has earned my loyalty and heartfelt appreciation.

Tomika P.

The staff is professional, knowledgeable, and returned my vehicle in a timely manner. Phil let me know a good time to schedule my appointment. I recommend using Menlo Atherton auto repair.

JoAnn J.

I am always very pleased with the car service I receive at Menlo Atherton Auto Repair. They are honest, skilled, dependable and very accommodating to schedule and pick-up my car. I would highly recommend them!

Jason S.

I’ve been taking our cars (five in total) to Atherton Auto for a few years. I’ve always accepted I paid a premium for average work, but it’s convenient. Over the last year I’ve had multiple run-ins with the team attempting to over-charge and shocked when I confront about prices, service times allocated to projects , etc. everything of tires to wipers and most recently, a battery. I’ve spoken with a couple other clients and they feel the same. Unfortunate, but we’re done and I will do my part in not providing a remotely good referral of the business/service. Bummer as the team is a nice group of individuals.

Dinh K. T. T.

Staff was nice and helpful, even after hours. However, the cost is expensive. I would recommend going here for emergency since the shop accepts car drop-off after hours but not for regular maintenance unless you are ok with the cost.

Eileen K.

A wonderful attitude by all employees for customers. Everything is meticulously and explicitly explained. The prices seem fair.

I had an excellent experience and will personally use Menlo Atherton for all car issues.