Mercedes-Benz at Marin - San Rafael, California

ariana D.

I don’t normally take the time to write reviews, but this experience is more than worth it. This is now my second Mercedes-Benz lease with Frank at Mercedes-Benz of Marin, and I can confidently say I won’t go anywhere else—ever.

When I pulled up to the lot, I noticed a stunning new shade of gray that I had never seen before. I knew instantly that this was the color I wanted. Without hesitation, Frank went above and beyond to find me the perfect car in the exact color of my dreams.

Frank isn’t just an exceptional professional; he’s also incredibly respectful and has consistently treated me and my parents like family. His care and dedication to ensuring a seamless and enjoyable experience are unmatched.

If you’re looking for a truly personalized and exceptional car-buying or leasing experience, I can’t recommend Frank and the team at Mercedes-Benz of Marin enough. Thank you, Frank, for making this such an exciting and memorable process—again! I love my new car!!! -Ariana

Adam B.

Max was fantastic. I needed to replace my car quickly but wanted to build a car to order. My previous dealership did not take my needs seriously. Max called in a favor to get the soonest build slot (a month earlier). Plus he worked with me to get the build exactly right. He gave me a great deal and followed up with me regularly during the whole process. I will be recommending him to everyone I know.

Maynard D. L. C.

We had a great experience working with Mercedes-Benz of Marin. It was worth the 2 hour drive from Sacramento. Derek was great to work with over a few weeks and we were finally able to get the deal completed. Kamran in finance was also very easy to work with and we completed every thing in less than an hour. A big shout out to the MB of Marin team!

Frank S.

FIRST CLASS PURCHASE EXPERIENCE FROM START TO FINISH
We had been looking for a 2024 Mercedes Benz GLC 300 Coupe for several months and finally found the perfect match at Mercedes Benz of Marin. You might think that living in Texas might make this transaction difficult. But, no sir, it was as easy as pie!

We called the number on their website and spoke with the sales manager, Zack. He was totally cool and we could immediately tell he was a stand-up guy. It was the kind of experience where you felt like you knew the guy your whole life. Within 5 minutes we agreed on a price. He explained the next steps and within two days the deal was done.

The finance team sent the paperwork FEDEX, we signed, sent it back, wired the money and a week later the car was sitting in our garage. Super friendly people, super easy transaction.

Zack even found a shipper that was 30% less expensive than any shipper we could find. When the car arrived it was PERFECT! Not a spot, not a smudge, not a dent, not a ding. You could tell that they made the effort to have it detailed before it shipped.

Zack even followed up weeks after the sale to make sure we had the second key and the books.

The level of client service we received was exceptional, Zack made us feel comfortable every step of the way. He always answered the phone when we called, always answered our questions, and never made us feel like we were a burden. Plus, he followed through even after the sale, and even though we were a thousand plus miles away.

Thank you Mercedes Benz of Marin for an exceptional client experience, and for an amazing vehicle. Well done!

Omid M.

Exceptional Service at Mercedes-Benz of Marin

I recently had the pleasure of servicing my vehicle at Mercedes-Benz of Marin, and the experience was nothing short of perfection. From the moment I arrived, the staff demonstrated professionalism, attentiveness, and a commitment to excellence.

The service department operates with remarkable efficiency, ensuring that every detail is handled with precision. My vehicle was serviced on time, exactly as promised, without any unnecessary delays. The team’s expertise and dedication were evident throughout the process, making it clear that customer satisfaction is a top priority.

Beyond the technical excellence, the overall experience was seamless and stress-free. The service advisors were knowledgeable and communicative, keeping me informed every step of the way. It’s rare to find a dealership that consistently delivers perfection, but Mercedes-Benz of Marin exceeds expectations.

If you're looking for top-tier service, reliability, and a team that values your time, I highly recommend the Mercedes-Benz of Marin Service Department.

Ray S.

For the first time ever, buying a new vehicle was pleasurable experience. I purchased my first Mercedes from Marin Mercedes yesterday.. Pat Martin was my salesperson and made the process so easy. He is super knowledgeable, low pressure, and offered me a super great deal without all the haggling. Also, the rest of the staff are exceptional too. The process was so easy, fast and stress-free. If you're in the market for a Mercedes, want the best experience you should call Pat Martin at Marin Mercedes

Eden B.

Bobby is hands-down the best car salesman I’ve ever worked with! From the moment I walked in, he was attentive, personable, and made me feel completely at ease. He truly listens to what you need and works with you to find the perfect fit without ever pressuring you into a purchase. His calm and professional demeanor is a breath of fresh air in an industry that often feels pushy.

Bobby’s customer-first approach is unmatched—other salespeople could take a masterclass from him! If you’re in the market for a car, do yourself a favor and ask for Bobby. You won’t regret it! Five stars all the way!

Jim

Edit: After this review was seen by Mercedes of Marin, the reply below was added. I emailed Mr. Collins and he showed the email to the General Manager, Mr Ibrahimi, and they resolved my problem within a few hours. Mr Ibrahimi also sent me a nice private email. I appreciate Mercedes of Marin for owning the problem, and immediately fixing it with the Service Department, and personally reaching out to me to apologize. I can’t ask for more than that. Thank you.