Mike's Cycle of Placerville (Shawn) - Placerville, California

Lepo

Took my Kawasaki Ninja 250 here for a strange issue it was having. While they weren’t able to fix it after a few months of trying, they were kind enough to not charge me a boatload of money for their time. They seem nice and honest.

wyatt C.

Go give these guys some business they are good people with alot of good parts.

Jon G.

I called to ask if they had a 415 chain on hand and the lady on the phone decided to tell me how they are a motorcycle shop and they don't have bicycle parts in kinda a rude tone. ☹

Timmy N.

Ordered a graphics kit for my daughter's bike, after opening the package I quickly realized that I was in over my head. Not a slap on kit sticker kit Luke I thought. Called Mike's for help, they told me they see this often and were willing to help. I dropped the plastics off yesterday. Thanks everyone at Mike's cycle. Your awesome. Will post pics when bike is done.

Eddie

Dropped my bike off for some work and they were able to get it road worthy again in a timely manner. Friendly and informative staff. My bike rides great again, Thanks!

Raeleen L.

Asked if they would do a valve adjustment on my bike want to keep business local and he says I'll pass on that ...wow times must be good and I would have put a zero...thanks for nothing

Steven M.

Most unpleasant experience I have had at any mechanic or dealer in decades. I was concerned due to so many negative reviews but I wanted to give them a chance because I live here. Guy I talked to was rude, uninterested, and unfriendly nearly to the point of hostility. I wanted to get some minor simple work done and help with my Ninja 400. He told me it would be 4 to 6 weeks, made it seem like they might not be able to help me at all, barely responded to details of the help I needed, and seemed completely annoyed I was even there in the first place.

I told him that since I now own a Kawasaki I was hoping to have them be my local shop and start paying them for service and buying things from them. He seemed irritated by that too, me trying to become a loyal new customer. Crazy. He told me to try a different shop down the hill and was even negative and sarcastic about that, saying, "Good luck.", as if he assumes other shops will be just as terrible and unhelpful as him.

I don't know how they stay in business with attitude like that. Extremely disappointing. If someone opens a motorcycle shop in Placerville that is run in a professional, friendly, customer service oriented way they could do great. Read other reviews here of new customers trying to give business to this Kawasaki shop. My terrible experience there is not rare. Being rude to customers and trying to make them go away is about the worst you can possibly be at your job.

Curtis S.

I bought a 2021 Kawasaki Versy 650 ABS from these guys because I wanted to stay local. The bike was great but the customer service, Owner and their tech is the absolute worst. I wanted heated grips installed and had to purchase myself through Kawasaki because they couldn't get them. Then $650 dollars and 6 weeks in the service bay, they still didn't work. On top of it they they left my running light hanging out of the bike and did all the wiring with electrical tape... The Owner Shaun said there was nothing they could do and there was nothing they could refund and walked back in the shop. For $11k, I hoped for better service. The bike, and my money went to another shop and manufacturer and I couldn't be more happy.... Just go down the hill, you will be happy you did-