Motorfast Sport and Vintage Motorcycle Repair - San Mateo, California

Conner Kraemer

If you actually care about your motorcycle and want genuine and honest service, this is not the place for you my friend.

On April 2nd 2024 my bike started to smoke out of the exhaust. I always took my 2023 MT-07 for basic maintenance intervals and my motor had 8250 miles and it was smoking already (this is VERY rare for a CP2 engines to have these reliability issues so soon, so something fishy is going on). I texted them on April 2nd and they said “take it to the shop tomorrow!” And I got no response the next day when I tried to turn my bike on but it wouldn’t run, so I had to resort to going in person to get them to tow it (and going in person became a nightmare). They called, two weeks later told me it was piston rings and I verbally consented with Daniel over the phone, I doubt this shop is an authorized unlimited parts dealer since they can barely get parts. Fast forward the next few months, they took my motor apart THREE MORE TIMES WITHOUT CONSENT. They refused to answer my calls or texts or any concerns whatsoever, and I literally resorted to going in person because it was the only way to get any type of response, and they literally told me “it will for sure be ready this week” multiple times in person when I went but it never was ready, I went to the shop to pull my bike out of the shop on August 22nd, that’s 140 days of my bike being there… They scratched the seats, the engine all over, huge gouge in the mirror, both clamps on the air box tube were missing, one on the intake manifolds was missing and one was stripped, there were around 20-30 bolts that were either missing or serverly stripped and couldn’t even be fixed, the spring on the exhaust was somehow missing, and the engine internals was in even worse condition then when I brought it there, the engine oil was very over filled, completely past the window on the side of the engine when off the kickstand.

So me and my friend (my friend raced motorcycles and he’s rebuilt many motors and he knows exactly how engines work and how over their heads and delusional this shop is), and we talk to Daniel about the price, I was quoted $2200, for what lol? So we ended up talking to the owner, Waisuman Borges, which is a complete scam artist who’s ignorant of the bureau of automotive repair and how he’s running illegal business practices and I can take him to small claims court and file a report. He starts yelling at us in the shop and it’s just stupid, he refused to lower the price, and we were there being yelled at for a good thirty minutes I would say? I ended up paying the $2200, keep in mind I’m a young 19 year old guy who’s about to move off the college and I was completely taken advantage of. But my mom who has lots of experience suing people came the next day and talked to Waisuman Borges and because she did that he realized we weren’t messing around and we were going to take him to small claims court and sue them. So he ended up giving me my money back thankfully. If he wouldn’t have done that she woudlve gave him her business license and tell her she will reach out to our motorcycle attorney who we’ve already sued and won a lawsuit from.

So the conclusion, Motorfast is a complete joke and they have no idea what they’re doing,and I encourage everyone who’s reading this to stay FAR away from them. If you want to take your bike to a good shop, go to RMC Motor Service and Repair in Redwood City, their address is 3485 Woodward Ave, Santa Clara, CA 9505, they have cheaper rates too. It’s just the shop owner and his one employee and he truly cares about his employee which is amazing! He is very honest guy, I had an almost two hour long conversation with him when I went and he gave me great advice and insight, I highly recommend them!

Ride safe everyone!

I’ll attach the photos so you can see the damage done to my bike, and they didn’t torque any of the bolts properly too, BEWARE!

Woliy

I’m glad to find these guys I had a bike sitting for several years and after searching around I found these guys. They came and picked up my Yamaha R6 and gave her a good tune up and valves adjustment and also a detail clean. Affordable price and quick service highly recommend.

vinicius coelho

I got my son Yamaha TTR 50 sitting for 4 years and definitely services was out .and no battery .
After several hours calling motorcycle shop around I found a Motorfast Motorcycle Repair .
Great customer services and fast services .
They provided a full services and install a brand new battery . Also a detail wash and polish .
Amazing family business .
Thanks a lot Motorfast team !

Lais Christin

I had a very hard time trying to find a mechanic to repair my 1972 Honda Cb350, until I came across Motorfast’s team. They were very professional and helpful! Would definitely recommend for any type of repair or work in general. Special thanks to Daniel, for all the help and support for any questions and concerns I had.

Rohit Thosar

I paid $150 for oil change labour and filter, I got my choice of oil. I found it a bit steep. May be it's just me....owner is very friendly but a simple job like an oil change shouldn't cost so much. Back to diy.

Anton

I recently replaced the brake pads on my ST1300. To expedite the process, I pre-ordered a replacement set, which took a few days to arrive. After the parts arrived, I left my motorcycle at the service center, expecting a same-day fix. However, it ended up taking two and a half business days, which was acceptable, but I also discovered several major scratches on the side luggage on both sides.

After riding about 40 miles, I noticed a clunky sound around the fork and quickly scheduled another appointment. I dropped off my motorcycle in the morning, only to find that my front brake had completely stopped working, which was honestly a serious risk to my safety. By the end of the day, I hadn’t received any updates from the service center, so I visited them to find out what was happening. They informed me that one of the pads was completely worn out and they were unsure why.

The following day, they promised to fix it by the end of the day and to give me a call, but no one did. I called several times the next day with no response, so I visited again and was told my motorcycle would be ready by 3 PM.

Eventually, I got my bike back with the pads changed but found additional deep scratches on the side and top cases. The whole process took five business days, and I had to visit six times. Considering all this, I decided against having them adjust the valves, given the difficulty they had with a relatively simple task like changing the pads.

Edmund Mansourou

Bike was there for over 2 months for a bad clutch, clutch Master/slave , rear brakes, and a full tune up. The bike ran fine otherwise. Picked it up, they had a hard time starting the bike at the shop. Rode home 15 miles, noticed the rear brake light wont come on, missing parts and the handle bars had only one tight bolt. Went back the next day to let them know, and picked up a box of parts that should have been on the bike. The bike is not running right has a miss over 5000 rpm. IT is not SAFE! They wanted me to bring it back to look at it again Needless to say I will never go back. BEWARE

Tracey

This shop is so great. The owner and his son make a wonderful team and they did a really nice job (along with their mechanics, I’m sure) on my triumph scrambler. I felt cared for and safe riding off after getting service and new (better!) tires. That’s really saying something - you’ve gotta trust your moto mechanics with your life. Literally. This is officially my new shop!

Thanks, fellas!