Sarah Whitworth
1/5
Update: We decided to try to work on what we can by ourselves using the manual. In one day we found the sterndrive oil is almost bone dry, the steering fluid very low and extremely dirty, and the the fill/drain plug on the drive needs replacing (where we saw the leak that we initially told him about when we first brought it to him). Pretty sad 2 inexperienced people found out more in one day than this so called certified mechanic who got paid $317 for doing what?
Do not recommend at all. We brought our boat to Glen on the first week of June for dewinterization, a black/brown oil leak on left propeller, and trim falling down. He never communicated or his workers didn't call with updates. We had to call consistently. He replaced trim cylinder and did the dewinterization. We FINALLY picked up the boat on June 24th. We then noticed hydraulic fluid was leaking out where he replaced the cylinder. The boat did not run good when we tested it that same day we picked it up. We then called about the trim cylinder leaking and other issues. She said he went on a call and to bring boat back tomorrow (June 25th). Apparently, according to Glen, we now were in the back of the line and had to wait. Once again he never called at all. We called every week and he said he kept saying he would get to it at the end of the week (each week the boat sat there), he never did. All he did since day 1 is either change his story, or his workers told us something different, or he'd claim he'd get to it that week. We went and picked the boat up on July 16th. I asked him if the boat was looked at all because it's been here almost a month between June 25th and July 16th. He said it has not been there a month, blah blah blah. I argued that we picked it up June 24th and brought it back the next morning when they opened back up. He said my husband was rude to him about the the dewinterization. I explained to him we were not trying to be rude whatsoever but we expected oil change, fuel filter, etc not just having water ran through it. He told me good luck finding a place not a month behind. When I walked over to the boat to get it hooked up the oil leak is still on the propeller, so nice to know we're back to square 1. He has ridiculously poor customer service skills, no communication whatsoever and is rude himself. All we wanted is an honest answer to our questions and a date. I didn't care if he couldn't get to the boat right away, he could have told us that. Oh and just because it's an older boat with some interior issues, I really didn't appreciate him having the engine cover and bench stacked on the cushions causing a split. Will never go back here for any boat service.
