NAPA Auto Parts - Ernies Auto Center - Felton, California

Matt S.

They carry a ton of great auto parts stuff, fluids, tools and even have some good welding supplies if you're in a pinch on the weekend. Good selection of moto gear too.

Six O.

Fairly large and very well stocked store providing automotive parts, accessories, fluids & lubes, manuals, and all the vehicle things that the "big two" competitors have, but way more than the Big Two. For example, they probably have at least 50% more electrical connectors and components. They had a rare Haynes service manual for my Toyota Previa. It cost about $10 more than the common, late model manuals at other stores, but in over 10 years of looking, it's the first time I've ever seen that manual onna shelf anywhere.
They also have an in-house auto service center (mechanic/garage). They're pricey though.
But i think the best aspect out this store is that it's one of the last parts stores that still has knowledgeable, helpful gearheads behind the counter who have automotive experience and know what they're talking about. (Also ranking high for customer service is Midcounty Auto Parts and tje tiny Boulder Creek Auto Parts store (actual name i can't remember).
Every time i go in there I tell myself I have to remember to go in there more often. Then forget, and repeat.
Try not to be like me. You'll thank me for it.

Sandra D.

Back in february I called about getting a quote for repairs emailed to me since my car is not driveable and needed to compare prices. I am working with the county of Santa Cruz for these repairs so having quotes I could print out was needed. It was sent to me no questions asked.
I ended up running into a different problem recently and called Ernies. The OWNER which he said was the one I was talking with on the phone told me he could not send me a quote thru email. When I let him know that I had received a quote from them before, he proceeds to ask personal questions like “why i needed it emailed” and “why am I getting all these estimates and not doing work on it” with a very rude tone of voice. When I let him know it was for myself instead of give him further explanation he then says “WELL I CANT HELP YOU THERE” before we end the call.

VERY UNPROFFESIONAL!!!!!

Sirrom Y.

Really just a quick stop to pick up some radiator fluid and oil. But the staff was friendly and welcoming.

Andrew N.

I was having a pretty miserable day and they straightened everything right out. I drove over a board with a nail in it at the dump in a rental truck and the tire went flat pretty much immediately. None of the tools were in the truck so I had no jack and couldn't remove the spare. Did a quick patch, limped it to Ernie's, and Ryan was able to get the spare out of there, swapped it on, and topped all four wheels off with air. Saved me hours of waiting for a tow. I'll be returning here the next time I need maintenance.

John P.

I bring my older diesel truck here for service as they seem far more prepared for big trucks than most shops and seem quite familiar with my Ford 7.3 power stroke... so far so good.

Andrew V.

Better than any other Napa go and see for yourself.

Margot W.

We were in town for Independence Day weekend when our car broke down. We were uncertain who would be available to service our car given the holiday weekend. Ernie's was the closest mechanic to where we were staying and so we reserved an appointment online, hoping to hear back. They called us to follow up, immediately following the Sunday holiday. We had our car towed to Ernie's and were relieved to find a professional and friendly staff. Despite their busy schedule they quickly identified the problem and had our car up and running within an hour and for a reasonable price. We remain grateful to Ernie's Service Center!