NAPA Auto Parts - Jacksons Auto Supply - Brea, California

E M.

They don’t do returns on their own products.
Staff is lazy and can’t be bothered to pick up a phone or look into an issue very incompetent personnel.
Went in to return a set of doorman rear leaf spring shackles. Which by the way are not oem specific they claim to be. Top bolt too large of a diameter to fit.
I ordered online and chose store pick up at this brea location. So understandably I went to the store I picked up from for my return. To my surprise they wouldn’t do it. Something about not being a real coorporate Napa and that they are independently owned and they don’t want to pay the restocking fee “Napa” would charge them….20% they claim.
The problem was how rude the personnel was. They were mad for some reason. Like they received the wrong part or something. These guys couldn’t be bothered to pick up a phone and or look into the situation they said they simply couldn’t do it. Such lousy personnel.
Looked up the term of service and it clearly says to go to any Napa store for and online purchase store pick up. Not at this location I guess.
This was my first time shopping at Napa in a long time only because I was in a pinch. But never again. Stick to the O’reilys and Auto Zones. Much better speedy service.

Nichole D.

I’ve been driving semi trucks for 4 years locally and cross country and today I had a load of batteries to deliver to this facility. In my 4 years of driving the gentleman at this store were the nicest people I’ve ever ran across when delivering a load. I first called to get some clarification on where to pull in and back up at because it’s a regular Napa store, small parking lot, and there is no dock and the guy that answered the phone was so nice and then put me on hold to get someone else to give better help and he was also very friendly and helpful and gave very accurate directions.
Once I got there that same kindness was shown with everyone I spoke to and I wanted to leave a review because there are many times us truck drivers get to a delivery and the warehouse staff are rude and impatient for no reason so the kindness, friendliness, (and snacks) of this staff is very much appreciated!

Ronin A.

The last honest Auto parts store in town. Always knowledgeable staff, and well stocked with quality parts. I started coming here to fix up my first car in 1980 42 years later still a loyal customer. When I open my auto repair business in 2005 Jacksons Napa was the first wholesale account I opened, the quality and expertise never goes out of style here.

Bruce B.

Very patient nice people here. Did a bit of searching and cross-referencing but found my part. Others couldn't get anywhere. They had my part in about 4 Hours for me. Very good service at a reasonable price.
I appreciate Karen's efforts to get my part.
Give them a try!

Christopher M.

Steve is the absolute man when it comes to customer service. I called multiple parts stores to find a difficult part and no one helped me track down and find the product, all they wanted to do was get me off the phone. When I called and spoke to Steve, he was not able find the part but instead of telling me I was out of luck, he did some research while I was on the phone. He then referred me to a local auto mechanic, Star Automotive, that was able to get the part for my buggy. Thanks to Steve, this Napa has gained a new lifelong client for all my vehicles.

George W.

I purchased a set of wheel bearing hub assembly from them installed them, and the wheel bearing hub assembly fell apart. Totaling the front axel of my vehicle.
When I called them, they said they would exchange them. They just had to send them to the manufacturer for authorization.
And said they would special order me a set of Timken front bearings and that they would refund me for the broken bearings once the manufacturer authorized it
So I purchased a second set of bearings from them and told them I would be back Saturday to do the exchange
I went in on Saturday. The manager said he was going to honor what he wrote on the receipt.
And said the owner would not return them them
You can see on the receipt on August 8. They said they would refund them pending manufacturer inspection
And they wouldn’t even take them back they send them to the manufacturer

Would not recommend shopping at the store it’s privately owned
Duane is a great salesman and he’ll lie to you. He’ll tell you whatever he can to sell you another part and get you out of the store. He’ll write it on your receipt for you But then won’t honor it

James F.

Best place for Auto parts you can go to. They helped me out so much, requesting at the last hour of the day to have a part brought in from a local vendor. They're amazing, the manager is fantastic, & the guy & gal who helped me are the best around. I highly recommend coming to this NAPA, over autozone forsure, as the service is top tier.

It was mark who helped me!

Scott B.

One of the last remaining knowledgeable, legit auto parts stores! They carry a huge selection of parts and tools to get the job done. Way better than any AutoZone or O'Reilly's. Better parts too. Great staff working there. Highly recommended!