NAPA Auto Parts - Lake Parts Kelseyville - Kelseyville, California

Overview of NAPA Auto Parts - Lake Parts Kelseyville

Located at 3576 Big Valley Rd, Kelseyville, CA 95451, United States, NAPA Auto Parts - Lake Parts Kelseyville stands as a reliable destination for all your automotive parts and service needs. The store can be reached at Phone: 707-279-8831. For those seeking more convenience, their online presence is accessible through napaonline.com, where you can browse, shop, and even place orders for delivery or in-store pickup.

Key Features and Services

NAPA Auto Parts - Lake Parts offers a range of services tailored to meet the demands of both individuals and businesses. Among their specialties, batteries, credit and debit card payments, and NFC mobile payments are notable. The store prides itself on providing curbside pickup, delivery, and options for both in-store pickup and in-store shopping, ensuring customers can choose the most convenient service for their needs. With same-day delivery options available, NAPA truly aims to make vehicle maintenance hassle-free.

Their facility is wheelchair-accessible, demonstrating a commitment to inclusivity. For a quick visit, customers can expect helpful staff ready to assist with their automotive needs, from basic repairs to specific part inquiries. The store accepts various forms of payment, including credit cards, making transactions smooth and hassle-free.

Customer Experience and Services

Customer feedback highlights the store's commitment to customer service, with many praising the helpful staff and reasonable prices. However, it's also important to note that while some experiences have been positive, there have been instances where customers received incorrect parts or faced issues with return policies, leading to a mixed average opinion of 4.1/5 on Google My Business.

For those looking to shop around or compare reviews, NAPA Auto Parts - Lake Parts Kelseyville offers batteries, delivery services, and a wide range of auto parts under one roof. The convenience of wheelchair-accessible parking and the flexibility of same-day delivery options make it a thoughtful choice for those needing immediate assistance.

Recommendation

Despite the mixed reviews, NAPA Auto Parts - Lake Parts Kelseyville remains a viable option for automotive parts and services in Kelseyville. Their broad range of services, accessibility options, and quick response times to customer inquiries suggest a dedication to customer satisfaction, which is commendable. For a seamless shopping experience, whether online or in-store, considering a visit to their website at napaonline.com could be beneficial. There, you can explore their offerings, check availability, and perhaps even place an order for delivery or in-store pickup. Don't forget to take advantage of their curbside pickup and same-day delivery services for maximum convenience. If customer service concerns persist, reaching out through their website or directly at their phone number might offer the clarity you need to make an informed decision. NAPA invites you to experience their services firsthand and join the ranks of satisfied customers.

👍 Reviews of NAPA Auto Parts - Lake Parts Kelseyville

Kevin M.

5/5

Helpful staff and reasonable prices

Walt T.

5/5

I was in and out in 10 minutes with everything i needed. They know their stuff.

Patches C.

3/5

Went in not knowing to much, asked for help for A battery, & fuses for mid 2000's Ford Mustang v6
Um wrong parts given to me. Than I go to put them in, wrong size I go back & non-refundable apparently they just couldn't do it?
Same parts NAPA have that day with receipt within 2 hours.
I only get charged more for what I think are the right ones this time.
Under $500 to never Buy From NAPA again, lesson Learned.
That's what makes America Great & No Faith in NAPA.

Melissa Z.

4/5

Nice staff, very friendly when I called and helpful as well. Thanks

Phillip P.

1/5

The worst service I have ever gotten in my life through the light bulbs back at your cashier over 10 minutes I'm the only guy in the store very poor service very unprofessional Napa doesn't know

Vern E.

1/5

What happened to NAPA? They used to be the choice of professionals; the place to buy the good parts. Now they sell the same Chinese stuff as their competitors, but at a more expensive price. These store hours are ridiculous. Closed at 3 on Saturday? Not open on Sunday? Do you understand that many people work during the week and can only go get their parts on the weekend, or after you are already closed during the week? I support O'Reilly's and Autozone because they stay open longer hours and keep their prices lower. You are no better than them, so you need to quit acting like this is 1982. There is a reason why your stores will have 1 customer while the O'Reilly's down the street has a line of people checking out.

Christine W.

5/5

Really nice place to shop. Courteous and helpful. I bought windshield wipers and they were installed for me!

Tiffany L.

5/5

great service and they went the extra mile to help me even called a local mechanic love this place