NAPA Auto Parts - Little Lake Auto Parts - Willits, California

Craig H.

I was travelling by (rental) car and spent one night in Willits. It was raining the evening we arrived and the wipers in the rental car were shot! The next morning I went to get new wipers and was assisted by Calvin; what a great guy! He was super friendly, and very helpful, taking off the old wiper and installing the new. Great service which is getting harder and harder to find these days.

Tom W.

Shout out to Tim at this Napa location. He has gone above & beyond for my Ford which blew out a spark plug & coil.

With no repair shop open today, he is going the extra yard to try and get me on the road, and I appreciate his generosity & professionalism.

fredlesson F.

I went today to show my starter still under warranty that I took off my Ford f250 to show it and have it tested, I tested it myself just before and realized it would spin but not engage.
When they tested it they said it was good.
My understanding is that it was probably an intermittent failure, anyhow they swapped it with a new one without difficulty, I came home put it back and the truck started right up.

Great customer service

Fred

Eric H.

Wow!!! Amazing customer support/service and a excellent staff of people to work with. Tim and the fine lady at this NAPA saved me from a weekend of stress, found the parts I needed for a not so familiar car in a nieghboring city, had the parts shipped up, they opened the doors to me early on a rainy day, had parts by 8:30 am, let me use the back of the store to change out the serpentine belt tensioner, belt, and idler pulley, loaned me some tools and was back on the road by 9:45am. These people at this location know how to take care of people in a bad situation, I was 850 miles from home with my wife and kids, not sure how to get the parts I needed in a small town with a population under 5000, but again Tim made this happen flawlessly. By far the best auto parts buying experience I have had to date, and I have had many. Thanks again Tim.

James M. S. I.

Kathy runs a tight ship here and she is just as knowledgeable as anyone when it comes down to parts and she expects the same of the counter staff so if you really need help finding a part of that vintage car or a set of wipers for your electric conveyance stop by and get the help you need.
When you need real car people with real knowledge this is the place in town you turn to for quality service and known brand parts. It's also the home of Willits Shifters a 60+ year history laid out on the front wall and just inside the door. So Napa Know How and real car people make this the go to spot for those car needs.

Lee L. P.

My auto battery suddenly died while I was forty miles from home. The folks at this auto parts store were more helpful than I could have dared to hope. A man came out and tried to remove the fittings from the battery, which proved almost impossible because there was so much corrosion. He tested the battery and installed a new one for me. Since I know very little about auto mechanics, I am very grateful for the service and help I received today. If I had been towed to a garage the expense and inconvenience would have been great, indeed.

Abdullah S.

Was going on a camping trip and on the way my van started misfiring. I first stopped at O'Reilly's down the street they were kind enough to diagnose my car and tell me what cylinder was misfiring but wouldn't let me use their tool. Drove down to this NAPA and they were so friendly! They let me use their tools, gave me a hand with the car, and provided me with an overall positive experience and made my bad situation a lot better.

Andrew H.

Was on a road trip with the family, pets, and luggage. Tire started to go flat and they fixed the tire free of charge, but the kicker is, they were kind enough to see that I was just passing through and prioritized my repair since the kids were just sitting in the truck. Great group of guys and gals!